Nice online casino I like to play. With a wide range of possibilities. Customer service is top, especially when you’re a member of the VIP programm. 24/7 support.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Games are varied and withdrawals are fast. Jacktop feels like a reliable and seamless platform
Company replied
tried live blackjack, dealers are friendly and professional. the interface kinda reminds me of real casinos, which adds to the vibe. verification took a bit longer than expected, but withdrawal went t... See more
Company replied
Very helpful and walk me through the whole experience very well
Company details
Written by the company
Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay. Jacktop Casino also offers a range of bonuses and promotions to help players maximize their gaming experience. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Customer support is available 24/7 to assist with any queries or concerns. Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.
Contact info
, , , Hungary
- support@jacktop.com
- jacktop.com
3.9
Great
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jacktop Casino
Dear Rik Hijlkema,
Your energetic review put a smile on our faces! Thank you so much for the enthusiastic feedback about our casino.
We're thrilled to know that you had a great time at our casino. Providing a fun and exciting gaming experience is what we're all about, and it's fantastic to hear that we hit the mark with you.
Your satisfaction is our priority, and we're committed to maintaining the greatness that you've experienced. If there's anything you'd like to see more of or any suggestions you have for improvement, please feel free to share. Your input helps us make our casino even better.
Once again, thank you for your kind words and for choosing us as your gaming destination. Here's to many more great moments at our casino!
Kind Regards,
Jacktop Casino Team
Reply from Jacktop Casino
Dear Jan V b,
Your simple yet heartfelt review has brought a ray of sunshine to our day here at our casino. It's wonderful to hear that you found our casino to be nice and filled with a plethora of good games.
Creating an inviting and enjoyable gaming environment is our top priority, and we're delighted that you've found our selection of games to your liking. We're continuously striving to offer a diverse range of high-quality games that cater to all tastes and preferences, ensuring that there's always something exciting for every player to enjoy.
Your feedback serves as a constant reminder of why we do what we do and motivates us to keep pushing the boundaries of excellence. We're committed to maintaining the standard of excellence that you've come to expect from us and providing you with even more thrilling experiences in the future.
Thank you for choosing us as your preferred gaming destination. We're honored to have you as part of our community, and we're excited to continue this incredible journey together.
Here's to many more exciting adventures ahead!
Kind Regards,
Jacktop Casino Team
Great casino
Great casino! Big collection of games, smooth user experience navigating their website. Nice lay-out!
Customer Support is really something else, my agent Ryan is always on point, quick and responsive!!! Thank you!
April 13, 2024
Unprompted review
Reply from Jacktop Casino
Dear Annemarie Schothorst,
Thank you ever so much for your glowing review of our casino! We're absolutely thrilled to hear that you've had such a positive experience with us and that you're enjoying our wide selection of games and user-friendly website.
Your kind words about our customer support team, particularly Ryan, truly warm our hearts. Providing exceptional service is at the core of what we do, and we're delighted to hear that Ryan has been instrumental in making your experience even better. We'll be sure to pass along your praise to him!
Your satisfaction is our top priority, and we're committed to maintaining the high standards that have earned us your praise. If there's ever anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know.
Once again, thank you for choosing our casino and for taking the time to share your feedback. We look forward to providing you with many more enjoyable moments in the future!
Kind Regards,
Jacktop Casino Team
Reply from Jacktop Casino
Dear Aron Tibben,
Your succinct yet powerful feedback has truly made our day. We are incredibly grateful for your kind words and for choosing our platform as your preferred gaming destination.
Being described as a "top site" and receiving recognition for our service means the world to us. We pour our hearts and souls into creating an exceptional gaming experience for our players, and it's heartening to know that our efforts are appreciated.
Your satisfaction is our utmost priority, and we are committed to maintaining the high standards that have earned us your praise. If there is anything we can do to further enhance your experience or if you have any suggestions for improvement, please do not hesitate to let us know.
Once again, thank you for your support and for being a valued member of our community. We look forward to providing you with many more enjoyable moments!
Kind Regards,
Jacktop Casino Team
I like the games and the lot of choices
I like the games and the lot of choices by Jacktop.
And friendly chats and easy deposits with lot of oppurtunities
April 12, 2024
Unprompted review
Reply from Jacktop Casino
Dear muis,
Your recent feedback regarding your experience at our casino has truly made our day! We're thrilled to hear that you've been enjoying our wide selection of games and the variety of choices we offer.
Providing our players with an extensive range of games to choose from is one of our top priorities, and it's fantastic to know that you're finding something to suit your tastes among our offerings.
Additionally, we're delighted to hear that you've had positive interactions with our friendly chat support team and that you've found our deposit process to be hassle-free with plenty of opportunities.
We strive to create an environment where our players feel valued and supported every step of the way. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service.
Once again, thank you for choosing Jacktop Casino. We look forward to providing you with many more exciting gaming experiences in the future!
Kind Regards,
Jacktop Casino Team
I heard about this online casino from a…friend at work
I heard about this online casino from a colleague at work, decided to give it a try as he won a sweet sum!
Wasn't different for me- multiplied my deposit 10x.
To check legitimacy of the site I decided to contact customer support and check if withdrawals work. I was quickly connected to an assistant- Lola, who quickly and smoothly helped me live with document verification. Now I''m awaiting deposit, thinking which of these beautifully designed slots to play.
Top shelf entertainment. Would reccomend to anyone.
11/10.
March 27, 2024
Unprompted review
Reply from Jacktop Casino
Dear Richard Switalski,
Your testimonial detailing your experience with our casino has brought a smile to our faces and reaffirmed our commitment to providing top-tier entertainment and service. We are honored to have earned your trust and recommendation.
It brings us immense joy to hear that you discovered us through a colleague and decided to give us a try. We're thrilled that your decision resulted in a successful and rewarding gaming session, multiplying your deposit tenfold. Such wins are always a cause for celebration!
Furthermore, we're delighted to hear about your interaction with Lola, our dedicated customer support assistant. Providing seamless and efficient assistance is paramount to us, and we're pleased that Lola was able to swiftly guide you through the document verification process, ensuring a smooth experience for you.
As you await your deposit, we invite you to explore our beautifully designed slots and immerse yourself in the excitement they offer. Your satisfaction is our utmost priority, and we're committed to delivering top-shelf entertainment that exceeds your expectations.
Thank you for sharing your experience with us and for awarding us an exceptional rating of 11/10. Your endorsement means the world to us, and we look forward to welcoming you back for more thrilling adventures in the future.
Kind Regards,
Jacktop Casino Team
Eva has been a charm to talk to
Eva has been a charm to talk to, very goood customer service
March 27, 2024
Unprompted review
Reply from Jacktop Casino
Dear Carmen De Jong,
We want to extend our sincerest gratitude for your recent feedback regarding our customer service representative, Eva.
It brings us immense joy to hear that Eva's assistance was a positive experience for you. We take great pride in providing exceptional customer service, and it's wonderful to know that Eva's professionalism and charm made a difference in your interaction with us.
Your satisfaction is paramount to us, and we are thrilled to hear that Eva's assistance met your expectations. If you ever need further assistance or have any additional feedback to share, please don't hesitate to reach out to our support team.
Once again, thank you for taking the time to recognize Eva's efforts. Your feedback serves as a constant reminder of the importance of providing excellent service to our valued players.
Kind Regards,
Jacktop Casino Team
No fair play.
No fair play.. and don’t ask your employees to leave a good review… for some extra free spins … I’m closing my profile don’t play here !!
March 25, 2024
Unprompted review
Reply from Jacktop Casino
Dear Consumer,
Thank you for taking the time to share your recent experience with us. We value your feedback tremendously as it helps us to continuously enhance our services and provide the best possible experience for our players.
In our ongoing efforts to maintain transparency and trust, we encourage our players to provide honest feedback about their experiences. We are always open to honest criticism and strive to improve every day, thanks to you!
Your decision to close your profile is regrettable, and we sincerely apologize for any dissatisfaction you may have encountered.
Your perspective as a valued player is invaluable to us, and we would greatly appreciate any additional insights you may have regarding your overall experience with us.
Please do not hesitate to contact us directly if there is anything else we can do to assist you.
Kind Regards,
Jacktop Casino Team
Jacktop free gifts a vip Manager i…
Jacktop free gifts a vip Manager i stopped play in Netherlands cause of jacktop wait a day or 2, more but they always provide for there customer to play even with out money
March 21, 2024
Unprompted review
Reply from Jacktop Casino
Dear Martijn,
Thank you for sharing your experience with us!
It's great to hear that you've had positive interactions with our casino and VIP Manager. Ensuring that our players feel valued and appreciated is a top priority for us, and we're glad to see that reflected in your experience.
If you have any further feedback or if there's anything else we can do to improve your gaming experience, please don't hesitate to let us know. We're here to ensure that you have a fantastic time playing at our casino.
Thank you for choosing us as your gaming destination, and we look forward to continuing to provide you with excellent service in the future.
Kind Regards,
Jacktop Casino Team
Great and friendly support by Thomas👍👍
March 13, 2024
Unprompted review
Reply from Jacktop Casino
Dear Mandy,
Wow, thank you immensely for your kind words and thumbs up! We're absolutely delighted to hear about your fantastic experience with Thomas.
We strive to provide exceptional support to all our players, and it's wonderful to know that Thomas exceeded your expectations with his friendliness and professionalism.
We believe that outstanding customer service is the cornerstone of a great gaming experience, and we're thrilled that Thomas was able to showcase this belief through his interactions with you.
We'll be sure to pass along your appreciation to Thomas for his stellar assistance. Feedback like yours inspires us to continue delivering top-notch service to all our valued players.
We're grateful to have you as part of our community, and we look forward to serving you with the same level of excellence in all your future interactions with us.
Kind Regards,
Jacktop Casino Team
WATCHOUT!
WATCHOUT!! Very Dangerous Casino!!
I lost over 10k without any form of winning. after that i won 3k and tried to cash out. it took more than 5 days and still no reponse.
The Worst part of it all is that i want to delete my account and mailed them over 20 times. the manager dont want to delete your account to lure you back to gaming. they got 0 responsibility. you will loose all your money and even if you win you cant cash out. learn from my mistake and dont come to this casino. You've been warned!
February 24, 2024
Unprompted review
Reply from Jacktop Casino
Dear idii mett,
We deeply regret to hear about your experience with our casino and sincerely apologize for any inconvenience you have encountered.
It is indeed true that the outcomes of our games are determined solely by luck, and while we strive to provide a fair and enjoyable gaming environment, we understand that losses can occur. We empathize with your frustration and disappointment, especially regarding the delay in processing your withdrawal request.
After checking the data you provided, we found that your request to close your account was properly executed. We apologize for any miscommunication or delays in addressing your concerns. Please be assured that we take such requests seriously and are committed to providing timely assistance to our players.
Your feedback is invaluable to us as we continuously strive to improve our services and enhance the overall player experience. We sincerely appreciate your candor and will take your comments into consideration as we work to address any areas of concern.
If you have any further questions or require assistance, please do not hesitate to reach out to your personal VIP manager, who will be more than happy to assist you.
Once again, we apologize for any inconvenience you have experienced and thank you for bringing these issues to our attention.
Kind Regards,
Jacktop Casino Team
't believe the 5 star reviews they…
Don't believe the 5 star reviews they offer free spins. Also they promised to help me sort out a refund request but just after the live chat was finished they blocked me on everything and don't respond anymore. Unfortunately I have tried multiple emails and on all mails they respond but not on the one we're the refund request was. I would absolutely not recommend to play here as this seems as a big scam
February 22, 2024
Unprompted review
Reply from Jacktop Casino
Dear Jayden Van der veen,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience or frustration you've experienced. We understand the importance of addressing refund requests promptly and transparently, and we are deeply sorry that your experience did not meet your expectations.
Your feedback is invaluable to us as we continuously strive to improve our services and maintain the trust of our players.
We urge you to reach out to our support team again so that we can reevaluate your request and provide you with the assistance you deserve. Rest assured, we are dedicated to resolving this issue to your satisfaction and ensuring that you receive the support you need.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to address this matter.
Kind Regards,
Jacktop Casino Team
Had some good wins here already!
Had some good wins here already!
After a few deposits I received the most friendly personal manager who I can reach 24/7 and ask every kind of question and he always is able to help out! Markus makes the expierence fun and speeds up any proces!
February 9, 2024
Unprompted review
Reply from Jacktop Casino
Dear Kevin,
Thank you for sharing your positive experience with us! We're thrilled to hear that you've had some good wins at our casino.
It's wonderful to know that you've also had the opportunity to benefit from the assistance of Markus, your dedicated personal manager. Providing personalized support and assistance is a priority for us, and we're delighted that Markus has been able to enhance your experience by being readily available to answer your questions and expedite processes whenever needed.
We'll be sure to pass along your kind words to Markus and the rest of our team. Your feedback serves as motivation for us to continue delivering exceptional service to all our valued patrons.
If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here for you 24/7 to ensure your gaming experience remains enjoyable and seamless.
Once again, thank you for choosing us. Here's to many more exciting wins and enjoyable moments ahead!
Kind Regards,
Jacktop Casino Team
Nice casino with good games and fast…
Nice casino with good games and fast payout, nice help by margo!
February 6, 2024
Unprompted review
Reply from Jacktop Casino
Dear Silke Kielstra,
Thank you for your positive feedback about our casino, and we're thrilled to hear that you've had a pleasant experience with us!
We're delighted to know that you find our casino to be nice and that you've enjoyed our selection of games and fast withdrawal process. Providing a seamless and enjoyable gaming experience for our players is a top priority for us, and we're glad that we've met your expectations in these areas.
We're also pleased to hear about your positive interaction with Margo. Providing helpful and attentive customer service is something we take great pride in, and we'll be sure to pass along your kind words to Margo. Feedback like yours encourages us to continue delivering excellent service to all our players.
Once again, thank you for choosing our casino, and we look forward to providing you with continued excellent service and an enjoyable gaming experience.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help and ensure that you have a fantastic time with us.
Kind Regards,
Jacktop Casino Team
Withdraw takes a long long time
First of all: It is a nice casino with good games! Deposit money is very easy!
But: when you have won and want to withdraw your money it is terrible.. You have to withdraw your money and wait for 4 or 5 days and get a mail. You have again to withdraw money and fill in every time again your bankaccount details. Then you have to wait about a week or more to receive your money. They ask a fee for a withdraw and you have to wait such a long time about your money.
February 4, 2024
Unprompted review
Reply from Jacktop Casino
Dear Jeroen Harmsen,
Thank you for taking the time to share your thoughts with us. We sincerely appreciate your feedback and are grateful for your kind words about our casino games and the ease of depositing funds.
We understand your frustration with the withdrawal process and apologize for any inconvenience it may have caused you. We assure you that we are constantly working to improve our services to provide our players with a smoother and more efficient withdrawal process.
We have checked your account information and found 2 withdrawals currently in processing. Your withdrawal is in order and you should receive your funds shortly.
Let us explain that each withdrawal request is processed individually and may take some time. We sincerely apologize for any inconvenience this may cause.
If you have any further questions or need assistance with your withdrawal, please contact our support team. We are here to help you every step of the way and ensure that your experience with us is exceptional.
Thank you again for your valuable feedback. We strive to provide you with the best possible gaming experience, and your opinion helps us achieve this goal.
Kind Regards,
Jacktop Casino Team
About a year ago I decided to review…
Withdrawal received.
Very slow and disappointing but relieved.
About a year ago I decided to review casinos that in my honest opinion don't serve the interests of the customer. This casino is the worst ive seen in 15 years playing online. Its a mystery how they have any customers
This is another casino that falls into the category of rogue in my opinion. Contrary to the reviews that give 5 stars. This casino offers nothing. They charge a 3% commission on withdrawals. I'm not actually sure if they then pay those withdrawals. They haven't with me anyway. I've been told it will be paid shortly to there is a processing delay. All the while I could reverse the withdrawal. Its a common trait amongst these type of casinos with limited responsible gaming options, intact they place the bar of having to go through support for these tools. If you like to play and withdraw your winnings in a reasonable time say under 48 hours then don't play here. They say between 2 and 5 business days so you've to assume if indeed your paid it will day 5 and undoubtedly 2 extra days for weekends. All the while you can reverse your cash out unless you ask for a freeze which presumably stops the clock on the withdrawal procedure too. Play somewhere else that at least honours their withdrawals.
In reply to the nonsense written below.
This casino takes 3% to apply a withdrawal. It was applied on the 2 options u had. A wallet and a bank transfer.
With regards withdrawal processing time. I can't comment further because I never got my withdrawal. I don't expect to get it either.
I'm blue un the face contacting support who at this stage are practically sneering me. I gave up looking for my withdrawal so in conclusion, they didn't honour a withdrawal and no reason was given. I'm fed up trying to contact them so I'll just stick a complaintnin with the gaming commission.
January 29, 2024
Unprompted review
Reply from Jacktop Casino
Dear customer,
We sincerely appreciate the time you have taken to share your thoughts on your experience with us. Your feedback is incredibly important, and we take it into consideration as we continually strive to improve our services.
We recognize that timely withdrawals are crucial for our players and we sincerely regret any delay you have experienced. Our team is actively working to optimize the withdrawal process to ensure that your funds reach you as quickly as possible.
We would also like to point out that we do not charge any withdrawal fees. Only the payment method you have chosen to withdraw funds can charge a fee.
To help you even further, could you please provide more details about the specific issue you are experiencing?
As soon as we receive more information, our team will investigate the issue and work to resolve it promptly. You can reply to this message with additional information or, if you prefer, contact our support team directly via our live chat or email.
Please rest assured that we will not let your concerns go unheeded and we are committed to making the necessary improvements to enhance your overall experience.
Thank you for bringing these issues to our attention. We appreciate your input and look forward to regaining your trust in the future.
Best regards
Jacktop Casino team
Jacktop is a great casino
Jacktop is a great casino, eva is very nice
January 26, 2024
Unprompted review
Reply from Jacktop Casino
Dear Funda Ozdemir,
We're genuinely thrilled to receive your positive feedback about our casino, and we appreciate you taking the time to share your experience.
Eva, a valued member of our team, is delighted to be recognized for providing excellent service. We pride ourselves on having a dedicated and friendly staff committed to ensuring your gaming experience is top-notch.
If there are specific aspects of your time with us that you'd like to highlight or if there's anything we can do to make your experience even better, please feel free to let us know.
Thank you for choosing Jacktop Casino, and we look forward to continuing to provide you with an enjoyable and memorable gaming journey.
Kind Regards,
Jacktop Casino Team
The best chat help i have ever had was…
The best chat help i have ever had was with lili she helped me perfect and its a very good site with the best games
January 25, 2024
Unprompted review
Reply from Jacktop Casino
Dear rene jongmans,
Your recent feedback has truly made our day! Thank you for taking the time to share your positive experience, specifically highlighting the outstanding assistance provided by Lili.
We are thrilled to hear that Lili's help was instrumental in ensuring your experience was perfect. Delivering excellent customer support is a priority for us, and it's incredibly rewarding to know that Lili has left such a positive impact.
Your appreciation for our site and the best games we offer means a lot to us. We are committed to maintaining the high standards that have earned your trust. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.
Once again, thank you for choosing JaskTop Casino. We look forward to providing you with continued exceptional service and the best gaming experience.
Kind Regards,
Jacktop Casino Team
Scam!
At first sight it looks like a legit casino.
But when you want to withdrawal you're money, they do nothing at all.
It's a big scam..
January 20, 2024
Unprompted review
Reply from Jacktop Casino
Dear Alex ter Haar,
We want to express our sincere apologies for the inconvenience you have encountered, and we understand the frustration it may have caused. Resolving this matter promptly is our top priority to ensure your seamless enjoyment of our casino.
To assist you effectively, could you kindly provide more details about the specific issue you are facing?
Once we have more information, our dedicated team will thoroughly investigate and work diligently to address the issue at the earliest convenience. You can respond to this message with additional details. Alternatively, if you prefer, feel free to reach out to our customer support team directly via our live chat feature or by email.
Your understanding and cooperation in resolving this matter are greatly appreciated. Rest assured, we are fully committed to delivering the best possible gaming experience for you.
Kind Regards,
Jacktop Casino Team
I personally really love this…
I personally really love this organization in particular Simply because I have never had any problem with them. The one or two questions that you'd might have are without a doubt gonna be assisted and accompanied by the most friendly customer support you'll find anymore. Yes that means you as well Lilli 😂🫶
See you soon
January 18, 2024
Unprompted review
Reply from Jacktop Casino
Hello there!
Thank you so much for your heartwarming review!
We're thrilled to hear about your positive experiences with our organization and that our customer support, especially Lilli, has left a lasting impression.
We take great pride in providing a seamless and trouble-free experience for our players, and it's always rewarding to know that our efforts are appreciated.
Once again, thank you for your kind words and for being part of our community. We look forward to continuing to exceed your expectations.
King Regards,
Jacktop Casino.
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