I ordered a new cover for my hot tub from the Jacuzzi shop, it arrived with dried bird excrement on the box and the cover was damaged. I have emailed Jacuzzi with photos and video evidence, they ha... See more
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Location
Switch locationJacuzzi Hertfordshire, Van Hage Garden Centre,, SG12 9RP Great Amwell, Hertfordshire, GB
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See what reviewers are saying
We got our Jacuzzi a few weeks ago from Jacuzzi Hertfordshire. Tony and Mike were very helpful when we were looking at the different Jacuzzis, and the installation team were efficient and helpful... See more
Company replied
Received a visit from the Engineer - John. He was outstanding. Whie our fault was very easily resolved (turned out it wasn't a fault just the Infra Red was not set up correctly on installation,) he... See more
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Brought my Jacuzzi J335 from Hertfordshire store. Tony and Mike have been so supportive guiding me on my purchase.They were incredibly helpful and reassured me through the whole process. Love my hot t... See more
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Company details
Written by the company
The Jacuzzi® Hertfordshire showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
Jacuzzi Hertfordshire, Van Hage Garden Centre,, SG12 9RP, Great Amwell, Hertfordshire, United Kingdom
- 01920 877319
3.4
Average
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 1 month
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Delighted with our new Jacuzzi!
Delighted with our new Jacuzzi! Delivery and installation was seamless, with excellent customer support from James who set up the SmartTub app. Overall an amazing product and excellent service. 😀
September 24, 2022
Unprompted review
Reply from Jacuzzi® - Hertfordshire
Hi Lucy
Thank you for your feedback, we're delighted to hear that your experience with us has been so positive! We hope you continue to enjoy your hot tub and please don't hesitate to contact us again in the future. 😊
Kind Regards
Jacuzzi Customer Care Team
Amazing service from start to finish
From start to finish really professional and extremely helpful, nothing was to much for them.
Would recommend Hertford Jacuzzi to our friends.
A big thank you to Tony and Michael
July 9, 2022
Excellent product and professional and helpful service
I recently purchased the J325 Jacuzzi hot tub for my back garden and it has been a game changer, I now feel more relaxed and am sleeping better. I would like to thank Michael at Jacuzzi Hertfordshire for his professional help and advice on the operation of the product and Luiza in customer service for helping me set up the SmartTub app.
June 18, 2022
Unprompted review
Brilliant job
June 5, 2022
Customer service is absolutely…
Customer service is absolutely diabolical! Lodged a issue with my hot tub after installing it, The local company that sold me the hot tub, didn't even want to know. The hot tub has been assembled incorrectly in the factory, with the non return valve being installed in the wrong direction. So I contacted Jacuzzi immediately Lodged the issue with customer service roughly 25 days ago, still waiting for an engineer to come and resolve the issue. They can't even be bothered to call me back, after promising me multiple times!. Now I have high end holiday let, missing the key feature for the high season.
Key Lesson from this experience, don't buy a Jacuzzi Lodge Model!
June 3, 2022
Unprompted review
Reply from Jacuzzi® - Hertfordshire
Hello Philip
Thank you for your review. I’m sorry to hear that you have an issue with your spa's non-return valve. At Jacuzzi, we pride ourselves in the high quality of our products as well as providing a great customer experience - therefore I completely understand why this could have been disappointing. I have arranged for a member of our Customer Care Team to get in touch with you shortly to discuss this in further detail and provide any updates.
Kind Regards
Jacuzzi Customer Care Team
Excellent service
Excellent service throughout the whole process. Answered all the questions we had and our install team was amazing
Highly recommend
June 1, 2022
Five stars are not enough!
Five stars are not enough! My Jacuzzi experience started with Michael Kent, Manager Jacuzzi Hertfordshire, who was exceptionally helpful. He personally carried out a site visit as access to my walled estate garden was difficult and required a crane, at the same time he gave me invaluable advice about site preparation. As a result the delivery team carried out a faultless installation. The after-sales service by James Goodson and Cat Kissane in Leeds was also excellent and a small defective part quickly replaced. But most important of all with the help of a small tent for the winter my family have now constantly enjoyed our excellent jacuzzi for 9 months.
Well done Jacuzzi.
April 29, 2022
Tony and the Team were very good
Tony and the Team were very knowledgeable, pleasant and helpful throughout the purchase despite Covid getting in the way.
March 5, 2022
worst company in uk doesnt change the service level from hopeless still not repaired now
Purchased tub in 2019 june not working for 2 months as not set up. then faulty with eventual discovery of 1 replacement head rests and hole fitments.
2 main board faulty.
1 st second and third top controller faulty more than 15 months spent out of use due to long term waits for service. now light units faulty may 2021 they promised repair 8 september then cancelled to 17 october, failed to get parts on time so cancelled repair now cant give date for new appointment, so we now have lost the use for 24 months of three years of ownership. dont touch these people with a bargepole.
October 21, 2021
Unprompted review
Reply from Jacuzzi® - Hertfordshire
Hi Mr McArthur
Thank you for your feedback. I’m sorry to hear that the wait time for your service appointment was longer than anticipated, I completely understand why this might have been disappointing. Looking at our records, I can see that our Customer Care Team had to delay your appointment slightly as we had to ensure we were 100% satisfied with the parts before coming to fit them. Due to this, we have been proactive in supplying a generous good will gesture in addition to replacing the ClearRay bulb and filter free of charge.
I hope that this, alongside the support from our Customer Care Team, has helped to rebuild your confidence in Jacuzzi and the product.
Kind Regards
Jacuzzi Customer Care
J-235i
Looked around for a while but by far these are the best, and fantastic customer service/experience
February 5, 2021
Amazing customer service
Amazing customer service. Emma was so helpful and checks in on occasion to make sure I’m happy with the tub. Installation took a few hours and then it was good to go.
I’ve recommended the company to many people subsequently.
Jacuzzi is a fantastic brand.
Really great financing too. Furthermore Emma was able to find something in my price range.
My back problems eased after regular use of the tub too
July 15, 2020
Unprompted review
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