Excellent coffee. Excellent experience with merchandiser. Edward came and personally delivered my order as mum had run out of coffee and I needed Next Day Delivery bur didn't include this when I ori... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... See more
Many, many years ago as a 14 year old school boy passing the teachers rest room on my way to our science class. A beautiful coffee aroma oozed out into the corridor. That smell stayed with me fo... See more
It is so easy each time to place my order online with Jamaicain Coffee Trading. I always make sure I place my order long before I run out of my favourite cuppa of Jamaican Blue Mountain coffee. My opi... See more
Company details
Information provided by various external sources
Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.
Contact info
2 London Bridge Walk , SE1 2SX, London, United Kingdom
- 0207 117 2919
- sales@jamaicacoffeetrading.co.uk
- jamaicacoffeetrading.co.uk
4.9
Excellent
524 reviews
Asks customers to review
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How this company uses Trustpilot
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Bag arrived in a box but packet…
Bag arrived in a box but packet partially open & coffee in box
July 3, 2024
Reply from Jamaica Coffee Trading Co
Hi Elaine,
Thank you for letting us know. We have sent another order out again in the last 2 hours at no extra cost.
We hope this is fine with you and the order arrives in good order this time.
Sometimes Royal Mail is not very careful with the deliveries they make.
We hope you have a very good day also.
Kindest regards
Edward Fraser
Superb coffee delivered quickly and at…
Superb coffee delivered quickly and at a good price
May 26, 2024
Reply from Jamaica Coffee Trading Co
thank you
regular customer
I have used them regularly for several years
The product is great and the service always helpful.
February 21, 2024
Reply from Jamaica Coffee Trading Co
thank you
Exceptional Service
Sadly the Royal Mail lost my order, but I cannot praise JCTC enough for the way they handled the matter, going above and beyond in to resolve an issue not of their making. I have been buying coffee from them for years, which is excellent by the way, and have never had an issue. Anyone can give good service when nothing goes wrong, I find it's how a company deals with you when there is a problem that is a true indicator of their worth and I have never experienced such exceptional service as I did in this case.
I would have no problem recommending them for their coffee alone, which is always supplied freshly roasted and ground, but add that to the aforementioned exceptional service, and I would say you would be hard pressed to find a better company to deal with than Jamaica Coffee Trading Co.
Thank you
January 25, 2024
Reply from Jamaica Coffee Trading Co
Thank you Ms Briggs , we appreciate the feedback , it means a lot to us
The Blue Mountain coffee just wasn’t as…
The Blue Mountain coffee just wasn’t as I remember it. Pity.
January 20, 2024
Reply from Jamaica Coffee Trading Co
Hi We are reaching out to you now to see what the issue is. The customer is always right at jctc
Edward
The coffee was ordered one afternoon…
The coffee was ordered one afternoon and arrived the next morning. Excellent service.
December 29, 2023
Reply from Jamaica Coffee Trading Co
thank you :)
Brilliant customer service great coffee…
Brilliant customer service great coffee would definitely recommend
January 2, 2024
Reply from Jamaica Coffee Trading Co
thank you :)
Good experience, even better coffee
Never purchased coffee from this company before but glad I did. No problem with ordering or delivery. Fabulous coffee! Will order again
December 12, 2023
Reply from Jamaica Coffee Trading Co
thank you :)
No update on delivery and delivery is…
No update on delivery and delivery is days late
December 10, 2023
Reply from Jamaica Coffee Trading Co
Hi Pippa
We have juat fully refunded your order. We will also send out another shipment of the same order for free at no extra cost.
We hope this helps. If you end up having two deliveries its fine with us, the customer is always right.
We will call you on Monday to see how you are doing also.
Edward
Hi Pippa , We are sorry your order is delayed. It went out yesterday , we saw your email but we were tied up roasting all day yesterday. Your order should be with you by Monday. We will check in with you just tom make sure all is well on Monday.
Have a great weekend.
Kindest regards
Edward
Jamaican blue mountain medium roast…
I recently purchased medium roast Jamaican blue mountain coffee from you, suitable for a filter coffee machine. It was my first order after a friend’s recommendation so I just wanted to see what I thought of it. I’m can say that I’m not impressed- about one third of the packet contained unground beans which would obviously not filter through my machine, resulting in weak coffee. It was very disappointing as the coffee at the top of the pack was delicious.
I would be interested to hear your views on this - I assume this is an error in your manufacturing?
Answer to response from Jamaica coffee trading - I did email you about this, to your customer service department, and received no response from you, hence when I was asked to provide a review, I copied my email to you. I have attached a photo of some of the solid beans in the bottom of the bag
October 27, 2023
Reply from Jamaica Coffee Trading Co
Hi Julie
We believe the customer is always regardless of the issue.
Each order is processed through rigorous checks. We have never had a compliant like this before but we can only guess this a a first.
We very very sorry for your experience.
We have just processed a full refund on your account.
We will also send out the same order again to you for free today.
We would have been happy to talk over the phone if you called us also.
Everything we do we do to keep our customers happy.
We hope this helps.
Thank you for shopping with us and the feedback on Trust Pilot.
Kindest regards
Edward
Hi Julie
We will look for that email.
Your refund has now been processed and the order has been shipped out again for free.
Its our mission to keep all customers happy.
Kindest regards
Edward
Reply from Jamaica Coffee Trading Co
thanks Johnny
Simply The Best
As Tina Turner would say - simply the best. 100% authentic, guaranteed.
Purchase with confidence - what you see, is what you get.
They are yet to be beaten on price. 10% off for life when you sign up.
The staff are amazing and always happy to accommodate special requests where possible.
November 8, 2023
Reply from Jamaica Coffee Trading Co
Hi Gail, sorry for the late response, its been a bit busy :) thanks for the feedback. have a wonderful Christmas if we don't speak before then. Thanks again for your orders. Edward
Great experience
It was easy to find exactly what I wanted on the website and ordering was easy. Delivery was fast and the coffee is delicious.
The price is very competitive.
I will definitely be using the Jamaica Coffee Trading Co for my next order.
November 8, 2023
Reply from Jamaica Coffee Trading Co
thank you for the kind words and 5 stars , we must make the time to respond to all the other reviews also.
we always try to keep our customers happy.
kind regards
Edward
Great delivery service
Great delivery service, and the goods arrived in tact and in great condition. The smell from the coffee from outside the unopened package was complex, layered and overwhelmingly delicious! I will order from them again.
November 3, 2023
Reply from Jamaica Coffee Trading Co
Thanks Broomhilda much appreciated
Premium coffee from a premium company…
Premium coffee from a premium company with premium service
November 1, 2023
Reply from Jamaica Coffee Trading Co
Thanks Anglian Customer
Best authentic Jamaican Blue Mountain…
Best authentic Jamaican Blue Mountain at the best price in London
October 13, 2023
Reply from Jamaica Coffee Trading Co
Hi Savvas , we hope all is well. Thanks for the feedback.
A constantly good experience
A good constant supply. Arrives shortly after purchase and of course the coffee is superb!
September 27, 2023
Reply from Jamaica Coffee Trading Co
Thanks GN :)
good price and always delivered promptly
September 5, 2023
Reply from Jamaica Coffee Trading Co
Thanks Alison
erything went as it should do the…
Everything went as it should do the coffee was delivered well packaged and tasted as I expected delicious
August 20, 2023
Fabulous service kind and knowledgeable…
Fabulous service kind and knowledgeable
Sylvie Tarnovsky
July 25, 2023
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