Jamaica Coffee Trading Co Reviews 

524
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the coffee, highlighting its rich flavor, inviting aroma, and freshness, often roasted just before delivery. The swift and efficient delivery service is highly valued, with many noting quick arrivals and well-managed orders. Reviewers frequently describe the overall service as superb, reliable, and personable, making the entire purchasing process smooth and pleasant. Many also appreciate the ease of placing orders online and the excellent communication received throughout the process.

What people talk about most

Product

Customers consistently express high satisfaction with the product, particularly praising the exceptional... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent taste and aroma of the... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as high quality, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders online and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent coffee. Excellent experience with merchandiser. Edward came and personally delivered my order as mum had run out of coffee and I needed Next Day Delivery bur didn't include this when I ori... See more

Rated 5 out of 5 stars

This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... See more

Rated 5 out of 5 stars

Many, many years ago as a 14 year old school boy passing the teachers rest room on my way to our science class. A beautiful coffee aroma oozed out into the corridor. That smell stayed with me fo... See more

Rated 5 out of 5 stars

It is so easy each time to place my order online with Jamaicain Coffee Trading. I always make sure I place my order long before I run out of my favourite cuppa of Jamaican Blue Mountain coffee. My opi... See more


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Store
  4. Coffee Wholesaler

Information provided by various external sources

Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

524 reviews

5-star
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1-star

Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(524)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality coffee

Quality coffee. Excellent customer experience. Had my coffee delivered at my door by hand

March 9, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Thanks Samuel

We try to go the extra mile when we can.

We hope you enjoyed the coffee also.

Edward
JCTC

Rated 5 out of 5 stars

Superb Coffee & Excellent Customer Service

Superb Coffee, some of the best Blue Mountain Jamaican coffee I have had outside of Jamaica. Great customer service and very speedy delivery, will be purchasing again - Thank you!

February 18, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks Simon , sorry for the delay in responding , just catching up now

edward
jctc

Rated 5 out of 5 stars

Service and quality excellent

Service and quality excellent. I can actually believe I have real Blue Mountain coffee at last. Thank you.

February 17, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks heaps Sue

edward

Rated 5 out of 5 stars

Jamaican nostalgia

Quick delivery , very well packaged , bought as gift for parents . When opened the coffee smelt divine and brought back memories of their time in Jamaica 😊

February 6, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks Natalie

edward
jctc

Rated 5 out of 5 stars

Excellent service

Excellent service, great and easy to use website and having had a mixup
with delivery address, was impressed with ease and speed of communication. What's not to like!

January 23, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks Anne

edward
jctc

Rated 5 out of 5 stars

The slow roasted beans were nice for…

The slow roasted beans were nice for espresso, probably because of the medium roast.
For pour over, a light roast version would be better.

January 22, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks John

edward
jctc

Rated 5 out of 5 stars

Absolutely delighted with their…

Absolutely delighted with the coffee and their excellent customer services!!!

First time ordering Blue Mountain Coffee from JCTC. I placed an order over the Christmas, completely understood that it might not be dispatched until after new year.

However, my order took longer than expected to arrive so I contacted them asking about the shipping status. Edward promptly responded to me and re sent the coffee straight away and I received it within two days.

Anyway, all this happened because of the delay by the courier. I finally ended up receiving both the original order and the replacement. So I contacted him again asking if he'd like me to send it back. He insisted that I keep them, which he didn't necessarily have to. I feel that's very kind of him and he really went extra miles!!! I'd have liked him to not make loss on sale especially when it's not his fault but the courier's.

The coffee tastes great, just how I love my coffee: aromatic, clean, sweet. They also attached the certificates to prove the authenticity. I'm happy and impressed with the whole experience and would like to thank Edward again for his support, great job!! Definitely will order again :)

January 18, 2022
Unprompted review
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

thanks Peach

edward
jctc

Rated 4 out of 5 stars

Excellent quality

Excellent quality. Arrived after Christmas despite ordering a week beforehand.

January 14, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Hi Cole , Christmas was a busy period for Royal Mail and they always struggle at Christmas.

I will contact you to see how late it was and see if there is anything we can do to compensate you for the delay.

I have made a note to get in touch asap.

Thank you

Edward

Rated 5 out of 5 stars

Super quick processing and fresh

Super quick processing and fresh. You could smell the coffee before it was opened!
Thanks again, will definitely return.

January 13, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Hi Sammy , thanks so much for the feedback.
We hope you enjoy your JBM coffee and come back for some more soon.

Thanks again
Edward

Rated 4 out of 5 stars

Excellent customer service but non-arrival of initial order

Had my initial order arrived as promised, I would have given a star rating of 5. However, as it did not arrive at all, I cannot give such a rating. When I explained about the non-arrival, though, customer service was excellent and a replacement was sent out promptly, which did arrive as promised. I suspect the problem of non-arrival lay more with the postal service than with Jamaica Coffee Trading Co, so perhaps a review of the method of postage is needed?

January 13, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Hi Sitkow , over the Christmas period we shipped out 647 orders from 1 December to 20 December. 5 of those orders had to be sent again as they went missing in the post.

We have since joined up with UPS to offer shipping for £4.50 in the UK. This is a little bit better than Royal Mail as they have delays too.

We will still offer free shipping in the UK for all orders.

Thanks for your feedback. It means a lot to us.
Feedback from customers helps us to delivery a good level of service to our customers.

Thanks again, we hope to see you online again soon.

Edward

Rated 5 out of 5 stars

Great to know it’s the real stuff & great doing business with ‘em

Shopped with them in December 2021 for the first time and they keep asking for a review so I thought I’d oblige ‘em. I mean some reviews are helpful aren’t they if you’ve got to decide where to spend your hard earned money. So here goes.

I’d always wanted to try Jamaica Blue Mountain coffee and I had the cash to get it, so I thought ‘why not’ and I did. Searched the web to for where I could buy it. Visited 2 well known online market places but quickly realised I wasn’t getting any info from sellers if the coffee I’d be buying from them was genuine, bonafide Blue Mountain Jamaican coffee. Was gonna give up then clicked on these guys. Got all the info I needed from their website and from the time I clicked to confirm what I’d bought right through to delivery (which was standard delivery), I got excellent service. Bought 2 small pouches of espresso and gifted 1 to a close friend. We both love it. Yeah, and it was great to know we’re drinking the real thing too. When I can afford it I’ll shop with these guys again. Great doing business with them.

January 12, 2022
Unprompted review
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Hi Mahiah , thanks for the great feedback. It is really appreciated.
Trust Pilot sends the emails automatically. We must look into how to reduce the number of emails Trust Pilot sends out.
We hope to see you online again soon too.

Edward
jctc

Rated 5 out of 5 stars

The smoothest cup of coffee in my life

The smoothest cup of coffee in my life. There's no acidity at all it's just a rich, chocolatey smooth taste

January 6, 2022
Jamaica Coffee Trading Co logo

Reply from Jamaica Coffee Trading Co

Hi Helen, thanks so much for this. It's really good to hear.
We will continue to try to live up to all our customers expectations.
We hope to see you online again soon.

Edward
JCTC

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