James Porter & Son Reviews 

577
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, patient, and welcoming during store visits, ensuring that every visitor feels completely valued and supported. Many buyers note that team members provide genuinely helpful guidance without ever applying heavy sales pressure or rushing important decisions. Some reviewers were happy with the remarkably fast delivery services and the secure, beautiful packaging provided for online purchases. Consumers also deeply appreciated receiving thoughtful personal touches like handwritten thank you notes included directly inside their shipments. People frequently highlight that the overall service consistently exceeds expectations from start to finish.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning quality and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep product knowledge and... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff, fast... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting a fantastic experience with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb and highly patient staff who allowed me to try the watch on three separate occasions and smiled each time. Lovely folk, very knowledgeable. Zero notes. I can happily recommend this establis... See more

Company replied

Rated 5 out of 5 stars

My partner and I visited James Porter & Son today and we were served by the most helpful, patient and lovely Sarah Gillan. We spoke at length about what engagement ring I wanted and we found the perfe... See more

Company replied

Rated 5 out of 5 stars

The team at James Porter and Sons are absolutely brilliant. I have now just purchased another watch from them and the reason is because JP& Sons are so trustworthy and really good at their job. Simon... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely incredible experience working with Allan. I was trying to source a limited edition Nomos and emailed them through their website. I live in the United States and although I was wo... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Repair Service
  4. Watch Repair Service
  5. Watch Store

Written by the company

James Porter & Son is a family-owned jewellery and watch specialist with three dedicated boutiques located in Glasgow's world-famous Argyll Arcade. Founded over 160 years ago, it is one of Scotland's oldest businesses and is now in its 5th generation with great-great-grandson Simon Porter at the helm. With a rich heritage spanning over a century, this independent establishment has built an unshakeable reputation as one of Scotland's premier destinations for diamond engagement and wedding rings, high-end jewellery, and luxury timepieces. The name James Porter & Son is synonymous with quality, trust, and impeccable craftsmanship. Beyond the glittering displays, what truly sets James Porter & Son apart is their unwavering commitment to customer service. Knowledgeable and friendly staff offer personalised consultations – in-store and online – guiding clients through the process of selecting or even crafting the perfect piece for any occasion, be it an engagement, anniversary, or a gift to mark a significant milestone. With a premier e-commerce platform, James Porter & Son offers a seamless and intuitive online shopping experience with stringent security measures guaranteeing safe transactions and backed by a dedicated customer support team, ensuring timely deliveries and hassle-free returns. Situated in the bustling metropolis of Glasgow, yet offering an oasis of luxury and serenity, James Porter & Son is not merely a store—it is an experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(577)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service and beautiful earrings. Always delighted to shop here.

March 31, 2025
James Porter & Son logo

Reply from James Porter & Son

Glad you are happy with your order! Hope we can assist again in the future :)

Rated 5 out of 5 stars

Great communication and speedy service

Easy process and great communications from the team, checking is ordered the right size and then informing me when my ring had been dispatched

March 25, 2025
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Reply from James Porter & Son

Glad you are happy with your purchase :) We hope we can assist again in the future.

Rated 5 out of 5 stars

Absolutely first class service!

Absolutely first class service!! Highly recommend this company!

March 21, 2025
James Porter & Son logo

Reply from James Porter & Son

Thanks for taking the time out to leave us a review! Hope we can help again in the future :)

Rated 5 out of 5 stars

Very helpful and responsive customer service

There was a couple of questions we had regarding a piece of jewelry, an email sent to James Porter was quickly replied to, by Clare, with an attached video of the item she created helpfully answering all questions.
When ordered confirmation came through quickly and delivery was next day.

March 13, 2025
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Reply from James Porter & Son

Thank you for taking the time out to leave us this lovely review! Glad you are happy with your order and we hope we can assist again in the future :)

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication. I wanted a specific necklace for my partner and Claire and the team at James Porter went above and beyond to make it happen. Highly recomended.

March 12, 2025
Unprompted review
James Porter & Son logo

Reply from James Porter & Son

Thank you Steve, it was a pleasure being able to assist you with your purchase :)

Rated 5 out of 5 stars

High quality jewellery beautifully…

High quality jewellery beautifully parcelled. Really appreciated the gift bag that accompanied the order. Very prompt delivery so very good service all round.

March 4, 2025
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Reply from James Porter & Son

Thank you or the review Christine! Glad you were happy with the service :)

Rated 5 out of 5 stars

Excellent service

Excellent service and prompt delivery.

March 3, 2025
James Porter & Son logo

Reply from James Porter & Son

Thank you! We hope you will shop with us again in the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered watch and within a couple of days the order was confirmed, strap adjusted, and shipped. Excellent value on price, excellent customer service, fast, reliable, honest, and straight forward, very happy, I have no reservation to highly recommend these jewellers .

February 13, 2025
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Reply from James Porter & Son

Thanks for the lovely review! We hope we can assist you again in the future :)

Rated 5 out of 5 stars

Excellent service

Excellent communication, service, and rapid delivery.

January 27, 2025
James Porter & Son logo

Reply from James Porter & Son

Thank you for taking the time to leave us a review! We hope we can assist again in the future :)

Rated 5 out of 5 stars

Excellent customer service

It made all the difference that I was able to speak to someone who answered all my questions in a helpful and friendly manner. My purchase was as described, it arrived well packaged and swiftly. I would recommend this business.

January 30, 2025
James Porter & Son logo

Reply from James Porter & Son

So glad you are happy with your purchase. We hope to assist you again in the future :)

Rated 5 out of 5 stars

Visited James Porter again today and…

Visited James Porter again today and received the customary exemplary service from Jacqueline Henderson. Thanks for excellent advice as ever and recommendations. We always appreciate the service she gives us and her genuine delight in helping people shines through. She takes a genuine interest in her customers and ensures a personal tailored approach. We will visit you soon again Jacqueline! Thank you, MM

February 1, 2025
Unprompted review
James Porter & Son logo

Reply from James Porter & Son

Thanks for this lovely review! Your feedback means a lot to us and we are thrilled you had a lovely experience in store with Jacqueline! We hope to see you again in the future :)

Rated 5 out of 5 stars

My watch arrived well packaged up the…

My watch arrived well packaged up the day after I ordered it.
The order acknowledgement was swift and the delivery was as promised.
Would certainly shop with James Porter again.

January 8, 2025
Unprompted review
James Porter & Son logo

Reply from James Porter & Son

Thank you for the review Rosie! Lovely to ear your feedback, and hope you will shop with us again in the future :)

Rated 5 out of 5 stars

Like clockwork

From ordering the watch to receiving said watch was a easy and hassle free.

January 3, 2025
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Reply from James Porter & Son

Thank you for the feedback! We hope we can assist you again in the future :)

Rated 5 out of 5 stars

A pleasant though brief experience

A pleasant though brief experience. Friendly and accomodating staff in a store full of awesome watches.

December 31, 2024
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Reply from James Porter & Son

Thanks for taking the time to leave us a review. Glad we could help, however brief and hope to do so again in the future :)

Rated 5 out of 5 stars

Seiko SLA073J1

Fantastic watch. Great discount on offer and very quick delivery.

December 18, 2024
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Reply from James Porter & Son

Thank you for the review Peter, happy to help! :)

Rated 5 out of 5 stars

First Class Service

My Fiancé and I purchased an engagement ring approximately two years ago, with multiple diamonds. We were delighted with the professionalism of the ladies in the Argyl Arcade branch and their hospitality. Unfortunately, two years later one of the stones came loose on the ring and was lost. On presenting the ring to the team in the Argyle Arcade branch they decided to investigate the reasons for the stone coming out. After four weeks the shop called us and informed that they would replace the stone and make the ring as good as new at their cost. The quality of the ring repair and assistance from the staff was second to none. I would highly recommend James Porter & Sons to anyone seeking to purchase fine Jewlery, as this level of customer service from a retailer is very rare these days.

James / Cumbernauld

December 1, 2024
Unprompted review
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Reply from James Porter & Son

Thank you for the review James! Glad we were able to provide you with your aftercare too and hope to see you again in the future :)

Rated 5 out of 5 stars

Watch

Site was easy to use and the watch arrived very quickly.

December 27, 2024
James Porter & Son logo

Reply from James Porter & Son

Thank you for the review! We hope we can assist you again in the future! :)

Rated 5 out of 5 stars

My gift arrive promptly and in a…

My gift arrive promptly and in a beautiful box and a gift bag . The item was just what I was looking for

December 27, 2024
James Porter & Son logo

Reply from James Porter & Son

Thanks for the review Pamela! So glad we could help with your purchase :)

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