Jamie kay Reviews 

Amazing and FAST customer service. Beautiful and affordable clothing.

Gorgeous soft pieces. I love both their summer and winter lines. Customer service was kind. I love gifting these pieces too!

I purchased a number of items for my baby due in April and they are the most stunning pieces! Everything feels such high quality, the patterns are adorable and when I had to contact customer service they were amazing and so helpful! I can’t wait to buy more pieces 😍😍

I have loved Jamie Kay’s quality right from the start for my baby! Regular discounts and special offers make it affordable for everyday wear.Their customer service and delivery is exceptional!

Great customer service which is hard to find these days.

I understand that they are unable to change orders once placed, but I forgot to update my address and was so worried as my order would have gone to someone else. I contacted Jamie Kay immediately and they got back to me within the day and updated the order for me.

I was so grateful for the fast response and care despite usually not being able to make changes.

I have ordered multiple times from Jamie Kay and the orders arrive fast, correct and amazing quality. Can’t recommend them highly enough.

We have been loyal Jamie Kay shoppers for years. We love the quality of every product we have received. I’m impressed by their customer service. I was unaware that loyalty points expire once you select them - and they made things right so I could still use my points. They were quick with helping me.

Beware of buying from this shop. They have recently changed postal company and they are not taking any responsibility on their abusive and bad service whatsoever.

I got 50 USD worth of clothes. FedEx requested I pay them 58 5-8 USD on delivery. I contacted JK straight away and they said “okay cool but WE will take 40 USD from your refund”!! Can you believe? So I just gifted them 40 dollars out of the 58 dollars I’ve spent and ended up empty handed.

Their reply was “Is the customers responsibility” yet under no circumstance is the country I reside in asking for 58 USD from this order. They decide to hire this postal company and leave customers to their luck dealing with the abuse they endorse. Not even DHL does overcharges like this.

Shame on them, who knows what agreement they have with FEDEX because this is the first time a courier is asking me to pay 100% of the order value.

Great communication, amazing quality and great prices.

The rabbit is just gorgeous!! There wasn't a single person I showed it too that didn't love it. The addition of the recipient's name was the icing on top.

Mum and dad were so appreciative too!!

I did a big purchase from them two months ago the order supposed to arrive a week ago, but never arrive.
I sent them multiple emails, but they never take care about my case and the clothes never arrived to me.
I end up contacting my bank and they take care of it from now.
Such a big disappointed

Made from the most decadent cotton, soft on my little baby’s skin - breathable and oh so chic designs.
There was an unforeseen issue with one of the garments I had purchased and the team swiftly responded and refunded the faulty product. We love Jamie Kay and will absolutely continue to purchase from their beautiful store.

x

I’ve been shopping Jamie Kay for a year now and all the products have been amazing quality. Recently I had an issue with a package being lost and their costumer service was amazing and they got a new package out to me very quickly so it would be here for Christmas.

I’ve been a Jamie Kay customer for the past five years, and I’m truly obsessed with the quality of their clothing. The pricing genuinely reflects the materials, and the fit is consistently excellent for my children! I especially recommend their swimsuits if you’ve ever struggled to find the right cut for your kids. They’re thoughtfully designed and fit beautifully. I’ve never had issues with shipping or quality, and on the rare occasion I did (a missing item), customer service resolved it quickly and effortlessly. I honestly can’t recommend Jamie Kay enough!

I buy from Jamie Kay all the time. Their tights, tops, singlets and shorts are a staple for my toddler’s wardrobe year round. The prints are so whimsical and the quality is gorgeous. I recently purchased a pair of shoes which I felt didn’t match their usual quality, and was super impressed with the response- an apology and a gift voucher to the same value. Thank you Jamie Kay for supporting your loyal customers.

I can't fault Jamie Kay, they're a luxury brand but also have amazing specials. The fabrics, designs, colours and prints are gorgeous and everything is so beautifully made. The snuggle bunnies are something out a fairy tale and so is their customer service - there was a small problem with my order and it was handled efficiently and very kindly despite it being black friday!

To add, somehow every order just feels thoughtful and premium, even when buying sale items.

I can't recommend them highly enough!

Absolutely awful customer service.
My grandmother (who is in a nursing home) was buying presents for her great grandchildren and needed my help as she is not technically advanced. I recommended Jamie Kay clothing because I love the quality. She decided to purchase a few items, I gave her my referral code. Which at the time of I referred someone I get 300 points. She purchased the items no problem and used my shipping address as packages sometimes get mixed up at her nursing home. The package was shipped no problem, but I still hadn’t received my 300 points. When I reached out to the Jamie Kay team they were very blunt and said sorry we can’t help as it was the same address used. I explained the situation and how I helped my grandmother place the order for Christmas and they still didn’t care. I should have been reached out to so we could have had the chance to cancel the order and set it up with her nursing home address or just use my account so I could get points. I also told them I could give them all my grandmothers information as well as her address and they can change it to ship there instead. It’s upsetting that they can constantly do giveaways but 300 points is an issue. When I was trying to help out an elderly lady. No compassion, heart, or empathy at all. For this, we will not be purchasing from them anymore and I will be letting my mom group friends know how we were treated.

Jamie Kay sell the most beautiful and practical clothes . I have been a loyal customer for years and the quality of the clothes are always top notch .

The only clothes i put on my kids because it is so comfy and stylish at the same time .

I recently had a problem with my order and the team resolve it super quick . The customer team was just amazing .

I have nothing to fault of this brand .
I am a happy customer and always a returned customer.

I have been shopping with Jk for 7 years; For my son and daughters. My girls absolutely LOVE their jk and it’s definitely their go to for basics. I love how my 5 year old has worn hers for years, to daycare and for best and now my 3 year old is wearing her hand me downs.
The customer service is quite possibly the best I’ve ever experienced.

I've used this online shop a couple of times to send long-distance gifts. There are exquisite photos of all the clothing items, with all the information you could want on sizes, fabrics, delivery etc. However, the size I wanted was sold out for a few items.
I was especially pleased with the speedy delivery for a special occasion.

I accidentally ordered clothes to my old address during Jamie Kay’s Black Friday sales and once I figured this out I immediately emailed their customer service team. At first I was very worried because I did not receive a quick response which was normal given it was a busy time, however I was so relieved once their team got back to me and explained that since my items were not packed yet they would send my parcel to my current address. I have now received my parcel and although the clothes fit somewhat on the smaller side, they are still of high quality and look exactly like their pictures so thank you!