Jane Clayton & Company Reviews 

716
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, mentioning the large selection of gorgeous fabrics and wallpapers to choose from. People also appreciate the prompt and helpful sampling service, noting that the samples arrive quickly and are presented in a wonderful way. However, some people mentioned that delivery times were occasionally slow, leading to unexpected waiting periods for their purchases. Reviewers also noted instances where specific orders took longer than anticipated to arrive, causing frustration with shipping updates. Additionally, a few consumers pointed out that certain fabric samples were not large enough to fully appreciate the design.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the gorgeous, high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction with orders... See more

Order

Reviewers mention ambiguous feedback about order, noting that while samples and some items arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful selection of high-end... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 5 out of 5 stars

Bought a large Rug online Sunday the good quality thick non slip underlay arrived Tuesday the Birkdale beige Asiatic rug arrived Wednesday it’s gorgeous soft but very durable, this company knows how t... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design community. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings. Since 2013, Jane Clayton & Company has been headed up by Jane’s son Bertie whose vision for a more inclusive approach to interior design has resulted in a diverse but carefully curated collection. Our range of fabric, wallpaper and made to measure pieces now features over a hundred brands and caters to a variety of tastes and budgets, from coveted high-end designers to emerging independents and popular household names. With dozens of new collections added each week, there’s always something new and unexpected to discover.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

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No recent history of asking for reviews

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4.4

All reviews

(716)

172 reviews in the last 12 months

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Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had…

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5 working days, much quicker than other companies quoted. Well packaged and we are very happy with our Oh Popsi paper. This company has a massive range of papers to choose from and we will be return customers. Recommended!

June 12, 2026
Unprompted review
Rated 3 out of 5 stars

Not yet received my order

I can’t yet review the radiator cover as I haven’t yet received it. You used DHL to ship my purchase and they are a rubbish delivery firm they apparently couldn’t find my address the first time they came the second time I missed them by minutes ( my fault). Rather than risk them coming again and can’t find my property I am now going to my nearest DHL depot to collect it tomorrow hopefully they’ll have it. If you want to ask me to review it when I’ve got it I will do

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

Slow shipping

I paid for rush shipping of samples. Website says 3-4 business days. I ordered them May 18. It is June 5 and I haven’t received them. That’s nearly 3 weeks.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered several samples if fabric for…

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided on the best colour.
The samples arrived swiftly and were well packaged,I would definitely order again should I want more samples.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I've sent for numerous wallpaper samples from this company. They have arrived quickly and beautifully presented in a folder.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We are so pleased with our Mini Modern wallpaper from Jane Clayton. Ordering was easy and it came really quickly.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Jane Clayton are a disgrace

Jane Clayton are a disgrace.
1. They don’t answer their phones, the line can ring out for over 15 minutes. I experienced this many times.
2. They offer a discount to entice you in but they apply small discounts on products that are literally always cheaper elsewhere. This is to avoid giving a 10% discount
3. The staff are unhelpful, literally clueless about their products. I noticed this when I asked for advice. The staff only provide polite dribble in calls giving useless information.
4. Nothing works well, they take your money despite stock unavailable. This means you buy in good faith and instead of getting the product delivered, I was told my wallpaper won’t be available until late June. Another one won’t be available until July so I cancelled my order. I still haven’t received my refund.
5. Manager Alex is rude and lacks charisma. He doesn’t help in any way; in fact he’s unhelpful, doesn’t apologise for delays and lied about their phones always being manned.
6. I gave £1,500 order to Wallpaper Sales after speaking to Alex. I would never use this company as their prices are much higher than other large online retailers.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

This is the third pair of curtains that I order with Jane Clayton. The range of fabrics is amazing, as well as the different options for styles, lining, headings etc... The quality is fantastic and the curtains look great. Pretty fast service as well. I'm so glad I found this company as made to measure curtains are generally so expensive.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Did not meet lead time

Did not meet lead time. Ordered headboard with 6-8 weeks lead time. ORD899153. Now being told that it may be finished after 10 and a half weeks. delivery at mutually convenient date will add days/weeks onto this. I cancelled. They have said they will refund all including for 2 cushions already delivered which matched the headboard. Used them against advice of interior designer and she was right. Have wasted 8 weeks. Had great website and samples though.

May 11, 2026
Unprompted review

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