Japanese Taste Reviews 232

I was a little worried ordering having read these reviews but went ahead anyway given some of the 5 star reviews. My box arrived beautifully packed and with every item intact including glass bottles. The customer service with Tomoki was exemplary as he was quick to check back with me and have my parcel on its way in a couple of hours including giving a refund for one unavailable item. I will be shopping with them again. My one advice to anyone facing a problem is to call them because a delay in your package could also be because of an unavailability of a certain product in your cart.

horrible customs fees which are nor included in the price nor advertised. suitably on the site.
Tried to cancel my order once I got an estimation, only automatic replies and infelxibel customers service. Ended up paying twice the amount and had no chance to cancel my order. Avoid at all costs (literally)

Terrible. No information on Fedex custom processing fees (on top of tax) that you suppose to pay in Israel. Fedex asks additional 40$ to process your package. I was willing to pay the tax but not the processing fee. Japanese Taste refused the refund since it is "refusal to pay tax". So they got back their product and my money.

Terrible experience with Japanese Taste. I ordered beauty products from them to China, and they shipped the package but only to customs. After that, they told me to contact customs myself to resolve an issue. It turns out that China rejects all cosmetics from Japan, something they should have known before accepting my order. When I asked why they allowed the purchase in the first place, they completely stopped responding. No follow-up, no support, and no refund. Extremely unprofessional service—avoid if you expect any kind of customer support or accountability!

I wish I read these reviews before making a purchase. I will never shop here again as this seems like an online scam.

It took 1 week from placing the order to the time I received an update saying the order is being prepared. It’s been more than 2 weeks with no communication. I still do not have the product and their customer service lacks integrity and effective communication.

I did see a lot of the bad reviews here after I placed my order so I was a little anxious but there were no delays from the initial delivery date and everything came in undamaged and in perfect condition with lots of padding.

Avoid this business I’ll report them to the relevant authorities and initiate a website suspension.

Total scammers!!!

Terrible customer service, business practice & poor quality products. Definitely not the experience & standard that you would expect from a Japanese retailer. Will never buy anything from this company again & will be looking into their legitimacy.

Terrible business. Not thinking about the customer, only themselves.
Unable to cancel and they hide the customs fee from you. They do mention the customs fee in the small letter, but you have to pay €20 extra for the customs handling (this money does NOT go to the customs) which they do not mention at all.

I’m located in the USA and paid for express shipping. I did not get a customs fee at the time of writing this and I am still waiting on my package. I ordered a bunch of snacks a little over $100 worth on February 1st and it was cleared through customs and in the States by today, February 5th. I will edit my review if the package takes too long to get here or if the items I ordered are expired, but otherwise I’m extremely excited to have some snacks!

I didn't know where to get in touch with your company. I place an order tonight. But my card decline it. I told them I placed my order & can you check if it went through. Or if not, can you repeat it if it didn't go through. My bank will accept it this time. I told them I placed the order. My name is Harriet T. Saiki & it is a chase United account.

Terrible company and business practices. I wish I could give it zero stars!

Pretty bad! Delivery took weeks and they do not announce in their site that there are custom charges so it ended up being a very expensive buy

I have placed an order on Dec.17 , it was shipped on Jan.7 and now we are in Jan.13 and the items still in Japan. Imagine. They sent an apology email, and said we will refund the shipment fees. But they didn’t. And even if they do, it will be my first and last experience with them.

Do not order from this website. The price isn’t as advertised. You will be hit with a customs tax from the shipping company.

Dreadful unhelpful customer service as their courier partner wouldn't deliver to a Po box, they couldn't even be bothered to use Australia post and save a sale instead just refunded my money.
Their loss as I have bought from another company. I cannot recommend this company.

I’ve ordered from them 7 times now. They are faster the last two times (less than two weeks).

Everything is fresh, meticulously packed, and awesome. I’ve ordered sake from them too. They are my go-to for my soy sauces and yuzu, but I always have to buy candy too.

I ordered a $70 snack gift box for my niece, who was in the hospital in Germany. Japanese Taste failed to provide a complete product list for customs declaration.

Because of this, the package has been stuck in Germany for weeks. Japanese Taste offered no support whatsoever. Instead, I’ve had to go through every product in the box to provide customs with the necessary details. With 20+ items, this is a major headache. To make things worse, their website lacks full descriptions, like weights, which I need for customs.

Now my niece is home, and I still have to deal with changing the delivery address on top of everything else.

For a company that offers gift services, they've made the process incredibly difficult. I want my money back..

All the negative reviews made me quite anxious about my order. But I decided to give them a chance and I'll contact the credit card company if nothing after 3 weeks. Ordered 8 cosmetics products on 11/29/24, received an automated email saying the order was still being processed on 12/5/24, shipping notification with FedEx tracking # on 12/11/24, and received today 12/16/24. Shipping was quick and smooth and each product was individually bubble wrapped, don't see any reason why not to order from again.

Slow slow no response to enquiries.

Ordered standard delivery however after 11 days my order status hasn't changed and not even prepared let alone dispatched. This order is not going to arrive for Christmas.