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We have 20 years of Retail & Wholesales experiences in Luxury Industry. We hope we can utilize our experiences to provide better service, better quality and better price products to our customer in United Kingdom We import most of the goods from Japan & Korea. 98% products are made in Japan & Korea. Once you have used Japanese & Korean products, you will know how better quality and better price it is and you will not go back to use other region made product. JAPAN PLAZA UK provide Better Quality . Better Service . Better Prices to you
United Kingdom
Ordering was easy and they were very quick in responding to any questions regarding delivery . Rice cooked arrived without any issues .. All good & thank you.
Reply from Japan Plaza UK
Hi Scott
Thank you again for supporting a small business like ours – it really means a lot 🙏🏻
Absolutely great product so glad I bought it.
Reply from Japan Plaza UK
Hi Glyn Powell
Thank you again for supporting a small business like ours – it really means a lot 🙏🏻
best rice i've ever had and japan plaza uk responded with in minute when customs where holding my item making it late to inform me on the situation when i asked and no hidden fee
Reply from Japan Plaza UK
Thank you again for supporting a small business like ours – it really means a lot 🙏🏻
The delivery was a couple of days delay but it was due to Easter season so it wasn’t their issue. And when I contacted them by an email, they immediately replied even it was on the weekend. I am very happy with my purchase! If someone wanted to purchase good quality Japanese rice cooker, I will definitely recommend this company.
Reply from Japan Plaza UK
Thank you again for supporting a small business like ours – it really means a lot 🙏🏻
I am so pleased with my Shaun the Sheep Farmageddon figures! They are excellent! And the shipping was very fast and promt ! Delighted ! Will absolut use Plazajapan again!!!
Reply from Japan Plaza UK
Thank you again for supporting a small business like ours – it really means a lot 🙏🏻
I have purchased from Japan Plaza on 3 occasions and have no complaints, delivery to the UK can be slow but products have been well packed.
Reply from Japan Plaza UK
Thank you again for supporting a small business like ours – it really means a lot 🙏🏻
Do not buy from this trader unless 100% sure no returns. Return & Refund procedure is problematic! In fact, increasingly angry by their open-ended reply.
1. Trading name is misleading - easily confused with Plaza Japan's 5 star rating. Not a Japanese company. I placed the order without reading their pages long return & refund policy because of Japanese' positive reputation in business.
2. 'Made in Japan' products are cheap quality. Photos & descriptions do not fully reflects the sizes and quality.
3. Beware only offer 7 days return policy, and credit card charges will be deducted, which should not be customers' responsibility. Their return policy is not legal. British Consumer law for online shopping is 14 days, with full refund including delivery charges.
4. Owner is being difficult with return issue, such as, so far two exchange of emails, still no confirmation of return address, and ask for photo proof of return items, which are 7 of them. Speaking from more than 20 years of online shopping, nowadays, only rogue traders demand for photo proof.
Summary: I have learnt from avoiding 'rogue' traders, but this time was misleded by the trading name. Fortunately, the order is only worth about £35. So glad, I didn't place the order for a £300 Hiroshi rice cooker. Cant imagine how helpful Japan Plaza will be if anything goes wrong with the cooker, which imported from Hong Kong, with no local guarantee.
Reply from Japan Plaza UK
Hi
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards
Japan Plaza UK
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