They're one of the few games in town if you want stuff from a lot of JP retailers. I'll just say that they've bought and then shipped everything I requested without issue either buying it or any probl... See more
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Company details
- Shopping Mall
- Collectibles Store
- Jewelry Buyer
- Men's Clothing Store
- Musical Instrument Store
- Women's Clothing Store
Written by the company
Here is a comprehensive, keyword-optimized company description designed to boost your visibility in Google search results. This version expands on your original points but specifically targets high-volume search terms like "Mercari proxy," "Yahoo Auctions Japan," "package consolidation," and specific product niches (JDM, Anime, etc.) which are crucial for SEO. Japan Rabbit - Official Trustpilot Description Japan Rabbit is the world’s leading proxy buying service and personal shopper for Japan, dedicated to making Japanese products accessible to customers worldwide. Formerly known as White Rabbit Express, we have been the most reliable bridge to Japan’s domestic market since 2005. We handle the entire buying process—ordering, payment, warehousing, and international shipping—so you can shop from virtually any Japanese online store or auction site, even those that do not ship overseas or accept foreign credit cards. Buy from Thousands of Japanese Shops We provide seamless access to Japan's largest marketplaces and exclusive retailers. Whether you are hunting for rare collectibles, second-hand deals, or new releases, we help you buy from: Mercari Japan: The ultimate destination for pre-owned goods and rare finds. Yahoo! Auctions Japan: The standard for auction bidding on vintage items. Major Retailers: Amazon Japan, Rakuten, Zozotown, Surugaya, Premium Bandai, Animate, Pokemon Center, Comiket, and thousands more. What We Can Find For You Our customers use Japan Rabbit to import a vast array of goods that are difficult to find internationally: Anime & Otaku Goods: Figures, manga, doujinshi, and limited-edition merchandise. JDM Car Parts: Rare automotive parts and accessories directly from Japan. Fashion & Streetwear: Exclusive Japanese clothing brands, Lolita fashion, and sneakers. Music & Instruments: Vintage guitars, synthesizers, vinyl records, and audio equipment from stores like Digimart. Traditional Goods: Ceramics, tea sets, stationery, and Japanese snacks. Why Choose Japan Rabbit? Package Consolidation: We receive your items at our Tokyo warehouse and combine multiple orders into a single shipment, saving you significant money on international postage. Flexible Shipping: We offer a wide range of shipping carriers including FedEx, DHL, and Japan Post (EMS, Airmail, Surface) to fit your budget and timeline. Smart Bidding: Our system allows for real-time and snipe bidding on auctions to help you win without overpaying. Bilingual Support: Our expert team is based in Tokyo and provides native-level support in English and Japanese, handling seller communications and inquiries on your behalf. Payment Freedom: We accept international credit cards, PayPal, and more, handling the domestic Japanese payments (furikomi, konbini) so you don't have to. Let Japan Rabbit be your gateway to Japan's unique shopping experience. We remove the barriers of language, payment, and logistics, delivering Japan to your doorstep with speed, safety, and reliability.
Contact info
1-2-4-4F Shinkoyasu, Kanagawa-ku, 221-0013, Yokohama, Japan
- hello@japanrabbit.com
- japanrabbit.com
Asks customers to review
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Replied to 100% of negative reviews
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OUTSTANDING PROXY BUYING SERVICE!
OUTSTANDING PROXY BUYING SERVICE! SUPERB SERVICE & STELLAR COMMUNICATION! FANTASTIC PACKAGING! HIGHLY RECOMMEND! THANK YOU SO MUCH!
SERVICE D’ACHAT PAR PROCURATION EXCEPTIONNEL! SUPERBE SERVICE ET COMMUNICATION FANTASTIQUE! EMBALLAGE FANTASTIQUE! JE RECOMMANDE FORTEMENT! MERCI BEAUCOUP!
¡EXCELENTE SERVICIO DE COMPRA POR PODER! ¡EXCELENTE SERVICIO Y COMUNICACIÓN EXCELENTE! ¡EMPAQUE FANTÁSTICO! ¡LO RECOMIENDO MUCHO! ¡MUCHAS GRACIAS!
Absolutely recommend!.
So professional friendly and super efficient!
Definately recommend!
quite responsive customer service
quite responsive customer service
had some issues with shipping but it was resolved quickly

Reply from Japan Rabbit
Customer support was very helpful
Customer support was very helpful. The entire process was easy to follow.
Great customer service and fast…
Great customer service and fast shipping, thank you!
So convenient and cheap!!!
I had some trouble with the system because it was my first time, emailed, & everyone was so helpful! My things came quickly & at a much cheaper price than other proxies I’ve used. Thank you so much!!
Friendly and good communication!
Product came quick and in perfect condition
Product was received fairly quick, shipping had no issues, and the quality my item was received was good too
The buying and shipping process was…
The buying and shipping process was seamless. I got my item in no time!
Fantastic experience!
I really appreciate the care that was put into the communication and packaging of my items. Everything was made very easy, customer service was supportive and friendly, plenty of shipping options to choose from, and the items was carefully wrapped and packaged.
My favorite JP proxy
Have placed many orders through Japan Rabbit now and have had 0 complaints. They are fast with good communication. Plus the free storage for a couple months is nice for when I am buying from multiple websites.
Always awesome
Always awesome, i got Japan Rabbit really troubles because my lack of undertanding on auctions, they answered all my questions and helped me out for a problem with a package (i did not know the size) they helped me a lot thanks a lot for the team, you are really awesome, im feeling treated like a Vip like all customers of Japan Rabbit
Slow on the Packing
Usually Japan Rabbit is pretty frictionless but this time it took like 6 days to go from "packaging" to "shipping" not the actual shipping, the middle step between Japan Rabbit receiving my product and shipping it out. Considering my product was under 100g (ill give some benefit of the doubt due to a lithium battery) I found 6 days sloppy.

Reply from Japan Rabbit
Excellent service
Excellent service, always polite, professional and helpful, always there for you and ready to assist. Highly recommend. Thank you!
Product was exactly what I was…
Product was exactly what I was expecting and all fees were given upfront before the purchase.
Easy to use
Easy to use. Staff are really helpful when dealing with acquiring products that requires domestic address and payment method.
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