Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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Review summary
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Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
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The delivery was within the time frame. The kept sending emails saying my order was on its way There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
485 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Genuine products
Genuine products at good prices. When discounts are being offered, check it has been applied. I do not think the end of summer 10% was on my order
September 26, 2025
Reply from Japebo.co.uk
Hi,
Thank you so much for your review! We’re glad to hear you’re happy with the genuine products and prices. Regarding the 10% end-of-summer discount, we’re sorry to hear it may not have been applied correctly. Please contact our support team at support@japebo.com, and we’ll be happy to check your order and make sure you receive the discount if it was missed.
Best regards,
The Japebo Team
Reply from Japebo.co.uk
Hi Paul,
We appreciate your feedback and are glad you were satisfied with both the product and the price. Thank you for sharing your experience.
We look forward to welcoming you back soon.
The Japebo Team
Reply from Japebo.co.uk
Hello Oliver,
Thank you for your kind words and for sharing your positive experience with Japebo. We’re delighted to hear that you found the ordering, communication, and delivery process easy all the way through.
We truly appreciate your trust in us and look forward to welcoming you again whenever you need hearing aid parts or accessories.
Kind regards
Thomas – Japebo
Japebo's service is insanely fast.
Japebo's service is insanely fast.
This is our second time ordering and the product was shipped rigth away
September 11, 2025
Reply from Japebo.co.uk
Hello Lawrence,
thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for choosing Japebo.
Have a great day!
Bad experience - We are still awaiting delivery over a…
We are still awaiting delivery over a week after ordering so not sure why you are asking us to review what has been so far a non existent service.
September 22, 2025
Reply from Japebo.co.uk
Thank you for your feedback. I have checked your order, and I can see that the parcel is ready for pick-up at Royal Mail. You selected our budget-friendly shipping option, which normally takes around 2- 5 business days, and the since your order was delivered after 4 days - delivery time is in line with that service level.
For future orders, we also offer an express delivery option with next-day service if faster shipping is important.
We hope you are satisfied with your purchase once received, and we appreciate you choosing Japebo.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Hello Sheila,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Marina - Japebo
Very useful accessory
My husband was continually complaining of itchy ears when wearing his hearing aids. Researched and saw this product on line, delivery was quicker than expected and a very happy hubby as it has solved his itchy ears.
September 19, 2025
Reply from Japebo.co.uk
Hello Pauline,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Aleksandra, Japebo
Reply from Japebo.co.uk
Hello Mr. David,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Aleksandra, Japebo
Helpful and responsiveCompany was both helpful
Company was both helpful, and responsive. Items ordered were delivered promptly, and were exactly what I required.
I will certainly be using your service in the future
September 19, 2025
Reply from Japebo.co.uk
Hello Cummings,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Aleksandra, Japebo
Very quick delivery and exactly what I…
Very quick delivery and exactly what I needed
September 16, 2025
Reply from Japebo.co.uk
Hello Thelma,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Aleksandra, Japebo
Great service.
September 18, 2025
Reply from Japebo.co.uk
Hello Helen,
Thank you so much for your kind words! • We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Aleksandra, Japebo
Good hearing aid replacement parts
Arrived in good time and product is exactly what i needed.
September 16, 2025
Reply from Japebo.co.uk
Hi Kate,
Thank you for your wonderful review! We’re so glad to hear that your order arrived on time and that the product was exactly what you needed. We truly appreciate your feedback and look forward to assisting you again in the future.
If you have any further questions or need additional products, feel free to reach out.
Kind regards,
Thomas - Japebo
Reply from Japebo.co.uk
Hi James,
Thank you so much for your kind review! We’re thrilled to hear that you were happy with the price, communication, and the quick dispatch and delivery. Your satisfaction is our priority, and we look forward to assisting you again in the future.
If you need anything else, don’t hesitate to reach out.
Kind regards,
Thomas - Japebo
It was great to do Business with you…
It was great to do Business with you and I will continue to do so again
September 15, 2025
Reply from Japebo.co.uk
Hi Michael & Jacqueline,
Thank you so much for your kind words! We are delighted to hear that it was a great experience doing business with you. We truly appreciate your trust in us and look forward to assisting you again in the future.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Mr. Langley,
Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience with us. We look forward to serving you again soon.
Have a great day!
Aleksandra, Japebo
I can only say what I did the last…
I can only say what I did the last time, Excellent service
September 1, 2025
Reply from Japebo.co.uk
Mr Allen,
Thank you so much for your kind words! We’re delighted to hear that your last experience with us was excellent. Providing consistently great service is very important to us, and we truly appreciate your feedback.
Have a great day!
Aleksandra, Japebo
I have been waiting 7 days and it is…
I have been waiting 7 days and it is STILL in transit this is very poor delivery and I will not be ordering from your company again.
September 12, 2025
Reply from Japebo.co.uk
Dear Glyn,
I am truly sorry to hear about the delay with your order. It seems that there was an issue with the intake to Royal Mail, which caused the delay. I completely agree that this is out of the ordinary and should not have happened.
Please accept our sincerest apologies for the inconvenience caused. This is not the level of service we aim to provide, and we deeply regret that your experience did not meet expectations.
I understand your frustration, and I can assure you that this is not a normal occurrence. Thank you for bringing this to our attention, and we will do everything possible to ensure this doesn’t happen again.
Kind regards,
Thomas – Japebo
Reply from Japebo.co.uk
Isabelle,
Thank you for your feedback! We’re glad to hear everything was as described, and we look forward to serving you again.
Aleksandra, Japebo
What I needed when I wanted it
September 9, 2025
Reply from Japebo.co.uk
Hello Graham,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with our service. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Aleksandra, Japebo
Your service was great shame about…
Your service was great shame about delivery people.
September 9, 2025
Reply from Japebo.co.uk
Hello Mr. Ken Ash,
Thank you for your feedback! We’re glad to hear you were happy with our service, and we sincerely apologize for any issues with the delivery. We’ll make sure your comments are passed along to help improve the delivery experience in the future.
Have a wonderful day!
Aleksandra, Japebo
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