Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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Review summary
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Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
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The delivery was within the time frame. The kept sending emails saying my order was on its way There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Good service
April 9, 2026
Reply from Japebo.co.uk
Hi Chris,
Thank you for your review.
We are pleased to hear that you had a good experience with our service. Your feedback means a lot to us, and we hope to assist you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi Glenn, thank you very much for your 5-star review.
We really appreciate your support and are happy to hear that you had a positive experience with Japebo.
Best regards
Mads – Japebo
Reply from Japebo.co.uk
Hi Raymond, thank you very much for your kind review.
We’re really happy to hear that you were pleased with the service and that your order arrived on time.
Best regards
Mads – Japebo
goods delivered on time and good…
goods delivered on time and good product very pleased
April 17, 2026
Reply from Japebo.co.uk
Thank you for your kind feedback!
We’re very pleased to hear that you’re happy with both the delivery time and the product.
We look forward to serving you again in the future.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Hi Deborah,
Thank you for your kind review! We’re very pleased to hear that the ordering process was easy and that your delivery arrived quickly.
We truly appreciate your support and hope to welcome you back again soon.
Kind regards
Micas – Japebo
.The products were exactly as ordered…
.The products were exactly as ordered and arrived
as indicated .
April 1, 2026
Reply from Japebo.co.uk
Thank you for your review.
We are pleased to hear that the products matched your order and that the delivery arrived as expected. Providing a reliable and accurate service is very important to us.
We appreciate your support and hope to serve you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi James, thank you for your review and for choosing Japebo!
We’re very pleased to hear that the right part was delivered on time.
It’s especially nice to hear that you would happily buy from us again. If there’s ever anything else we can help you with, you’re always welcome to reach out.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Andrew, thank you for your review and for choosing Japebo!
We’re very pleased to hear that everything went excellently from the start.
If there’s ever anything else we can help you with, you’re always welcome to reach out.
Best regards,
Mads – Japebo
Excellent Service
Have used Japebo in the past. Fast delivery and a wide range of spares for most hearing aids.
April 8, 2026
Reply from Japebo.co.uk
Mulberry,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.co.uk
Hi John,
Thank you for your review.
We are pleased to hear that your order was completed efficiently – that is exactly the experience we aim to provide.
Thank you for shopping at Japebo. We truly appreciate your support and hope to assist you again in the future.
Kind regards
Micas – Japebo
This purchase has dragged on for WEEKS
This purchase has dragged on for WEEKS, for a charger that I ordered in an EMERGENCY. First, the wrong device, second a highly defective payments system, third an incredibly slow delivery chain, and still the charger has not arrived. Not happy, don’t know why I’m even taking time to do this, but thanks for asking
April 7, 2026
Reply from Japebo.co.uk
Hi Chris, We’re very sorry to hear about your experience.
We’ve done everything we can to help resolve this as quickly as possible. As you mentioned, the first charger ordered was unfortunately not the correct one, but we arranged and shipped the correct replacement to you on Thursday, along with a return envelope.
I've just sent you the tracking details directly so you can follow the delivery.
We completely understand how frustrating this situation has been - especially when the item was needed urgently - and we truly appreciate your patience.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Brian,
Thank you for your review.
We are pleased to hear that your order arrived quickly in the UK and that you had a good experience with our service.
Thank you for shopping at Japebo – we truly appreciate your support and hope to assist you again in the future.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Hi Paul, We’re very sorry that you’re still waiting, and we completely understand how frustrating this must be.
Due to the Easter period, your order was unfortunately not picked up by the courier until 7/4, and this has caused a longer delay than usual. We sincerely apologise for the wait and fully understand that this is not the experience you should have had.
We’ve also contacted you by email with your tracking details, and your parcel is expected to be delivered today.
Kind regards
Mads – Japebo
I ordered connexx vented 3.0 sleeves…
I ordered connexx vented 3.0 sleeves from you on 3rd April. Today I received a packet of wax ear tips. Please send me the correct item.
April 3, 2026
Reply from Japebo.co.uk
Hi Dawn, We’re incredibly sorry that you received the wrong item, and we completely understand how frustrating that must be.
Of course, we’ll make this right for you and ensure that the correct Connexx Vented 3.0 sleeves are sent out.
We’ve also contacted you by email so we can resolve everything for you as quickly and smoothly as possible.
Kind regards
Mads – Japebo
Excellent customer service response
Initially there was a problem with the order delivery information but very helpful and quick response to reship the items.
March 20, 2026
Reply from Japebo.co.uk
Dave,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
verry good product.
March 27, 2026
Reply from Japebo.co.uk
Thank you very much for your review! We’re happy to hear that you’re pleased with the product.
We appreciate your support and look forward to helping you again.
Kind regards,
Japebo
Fast
Fast, efficient service.
Responsive. Clearly want your business and are keen to ensure good customer service.
March 24, 2026
Reply from Japebo.co.uk
Thank you so much for your kind words! We’re really pleased to hear that you experienced fast, efficient service and that our team was responsive.
Providing great customer service is very important to us, so your feedback truly means a lot.
Kind regards,
Japebo
This was my third order with Japebo and…
This was my third order with Japebo and I am once again so pleased with the speed of delivery and quality of the product.
March 24, 2026
Reply from Japebo.co.uk
Hi Kurt, thank you very much for your wonderful review and for choosing Japebo again.
We’re delighted to hear that you are pleased with both the delivery speed and the quality of the product. It really means a lot to us that you have now ordered from us three times.
We truly appreciate your support and look forward to helping you again in the future.
Best regards,
Mads – Japebo
Good experience. Would buy again
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Scotland, which is fine. Tracking in transit didnt work. Items were well packed and were received in perfect condition. Would buy again.
March 19, 2026
Reply from Japebo.co.uk
Hi Alexander,
Thank you very much for your detailed and positive review - we really appreciate it!
We’re glad to hear that you found the website easy to navigate and that the compatibility information was helpful. Great to know your order arrived safely and in good condition as well.
We’re sorry to hear that the tracking didn’t work as expected during transit - that’s definitely something we’ll look into.
Thanks again for your feedback, and we’d be happy to help you again anytime!
Best regards,
Mads – Japebo
Product not arrived yet! addons didn't work
Product not arrived yet!
offer to add to order didn;t work - put in code and the system added small order charge and postage
March 24, 2026
Reply from Japebo.co.uk
Hi Ray, thank you for your feedback, and we’re sorry for the frustration.
According to the tracking, your order is due for delivery today. We have also sent you an email with the tracking details.
We would really appreciate it if you would consider updating your review once the parcel has arrived.
Best regards,
Mads – Japebo
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