Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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Review summary
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What people talk about most
Reviews shaping this summary
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo. 8/6/26 - Amended following Japebo a... See more
Company replied
The delivery was within the time frame. The kept sending emails saying my order was on its way There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use... See more
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... See more
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Company details
About Japebo.co.uk
Written by the company
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Written by the company
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
Excellent
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfactory thanks
February 7, 2026
Reply from Japebo.co.uk
Thank you for your feedback and for your order.
We are pleased to hear that everything was satisfactory. We truly appreciate your support and hope to welcome you back to Japebo again soon.
Kind regards
Thomas – Japebo
Reply from Japebo.co.uk
Thank you very much for your great review! We’re delighted to hear that you found the ordering process easy and the delivery efficient — that’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon.
Kind regards,
Japebo
Very good product well pleased.
February 1, 2026
Reply from Japebo.co.uk
Thank you for your feedback! We’re pleased that you’re happy with the product and appreciate your support. You’re always welcome to shop with us again.
- Japebo
Reply from Japebo.co.uk
Thank you very much for your kind review! We’re delighted to hear that your package arrived in good time and in perfect condition. We truly appreciate your trust and hope to serve you again soon.
- Japebo
Everything as advertised but surprised…
Everything as advertised but surprised I was dealing with with a company in Copenhagen. This was not obvious from the website
February 12, 2026
Reply from Japebo.co.uk
Dear Customer,
Thank you for your review and for your order with Japebo.
We appreciate your feedback. While we operate internationally, we aim to provide a seamless and local shopping experience for our customers in the UK. All product information, pricing, and delivery options are tailored specifically for the UK market, and we always strive to ensure full transparency throughout the purchasing process.
We understand that clarity regarding company details is important, and we will take your comment into consideration as we continuously improve our website and communication.
Thank you again for shopping with Japebo — we truly value your trust and hope to serve you again in the future.
Kind regards
Micas – Japebo
Product was easy to find & the items…
Product was easy to find & the items arrived in good time.
February 6, 2026
Reply from Japebo.co.uk
Thank you very much for your kind review! We’re delighted to hear that the product was easy to find and that your items arrived in good time. We truly appreciate your support and hope to serve you again soon!
- Japebo
Reply from Japebo.co.uk
Dear Joan,
Thank you so much for your kind review.
We are delighted to hear that your first experience with us was excellent. Your recommendation truly means a lot to us.
We look forward to serving you again.
Kind regards
Micas – Japebo
Reply from Japebo.co.uk
Thank you very much for your kind review! We’re delighted to hear that you’re happy with the product and the quick delivery. We truly appreciate your support and hope to serve you again soon!
- Japebo
Reply from Japebo.co.uk
Hi Susie, thank you for your review! 😊
We’re glad to hear everything went smoothly and that the charger works as expected.
If you ever need help with anything, we’re here.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi David,
Thank you for your review.
According to the tracking information, your order has now been delivered. We’re very sorry for the delay you experienced.
We always do our best to dispatch orders within 24 hours, which we also did in this case. Unfortunately, the final delivery time is handled by the postal service and is therefore outside of our direct control.
We hope you are satisfied with the products, and please don’t hesitate to contact us if there is anything we can help you with.
Kind regards,
Magnus
Japebo Customer Service
This is the wrong part
This is the wrong part. It does not fit into the actual hearing aid. The hearing aid is an Oticon Minirite but this is the wrong fitting part.
January 27, 2026
Reply from Japebo.co.uk
Hi Helen,
Since we have now concluded that the part you received was also the part you ordered, and that you unfortunately ordered something else than what was suitable for your hearing aids, without our guidance AND we have issued a full refund to you eventhough you did not send back the unit to us, i think we went much further than what you can expect from our customer services, so i would have hoped that you would have reflected that in an updated TrustPilot review.
Kind regards
Thomas - Japebo
Quick delivery
Quick delivery and cheaper than purchasing locally, even with the cost of posting!
January 11, 2026
Reply from Japebo.co.uk
Hi Carole Ann, thanks so much for your review!
We’re happy to hear your order arrived quickly - and that you saved money compared to buying locally.
Best regards,
Mads – Japebo
Highly Recommeded
Delivered promptly and price more competitive that others suppliers Recommended
January 27, 2026
Reply from Japebo.co.uk
Thank you so much for your review! We’re happy to hear that your order was delivered promptly and that you found our prices competitive. We really appreciate the recommendation!
– Japebo Support
Although they didn't have the item I…
Although they didn't have the item I needed they sent me in the rightdirection
January 27, 2026
Reply from Japebo.co.uk
Hi Ann, thank you very much for your 5-star review!
Even though we didn’t have the exact item you needed, we’re really glad we could point you in the right direction and help you move forward.
Thanks for choosing Japebo - please feel free to reach out anytime if you need help finding the right part.
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Cornel, thank you very much for your 5-star review!
We’re really happy to hear you’re pleased with the service and the products.
Thanks for choosing Japebo - hope to see you again soon!
Kind regards,
Mads – Japebo
Reply from Japebo.co.uk
Hi Ann, thank you for your review - we really appreciate it!
We’re glad you had a good experience with our service. If you ever need anything else, we’re here to help.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Thank you for your feedback! Fast delivery is something we strive for, so we’re glad you experienced it that way.
– Japebo Support
Good supplier if items urgently required…
Order was actioned with urgency and items received without any delay.
January 12, 2026
Reply from Japebo.co.uk
Hi Nigel,
thank you very much for your kind feedback. We’re really pleased to hear that your order was handled quickly and arrived without delay, especially when it was urgently needed.
Thank you for choosing Japebo, and we’ll be happy to help again whenever you need us.
Kind regards
Thomas – Japebo
Identification of product was made very clear
You made it very clear as to which type of India wire with speaker on the end , fitted my Widex Moment 440
January 10, 2026
Reply from Japebo.co.uk
Hi Simon, thank you for your review!
We’re really glad the product identification was clear and that the receiver wire fit your hearing aids. You’re always welcome back.
Best regards,
Mads – Japebo
Reply from Japebo.co.uk
Thank you for taking the time to leave us such a positive review on Trustpilot!
We're thrilled to hear that you found our ordering process easy and that your delivery was prompt.
We strive to provide a seamless experience for our customers, and your feedback reassures us that we are on the right track.
If you have any further questions or need assistance, please don’t hesitate to reach out.
We look forward to serving you again soon!
Best regards,
Micas - Japebo
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