The product, a hearing aid charger, was in stock, and despatched and delivered promptly. Communication was good throughout. The only downside was the price which seems to be extortionate, but that see... See more
Company replied
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After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It... See more
Company replied
I have used Japebo for a. number of years now for various products, in fact I get all my sleeves, wax guards, cleaning materials etc. from them because they are reasonably priced and a quick turn ar... See more
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First able, I want to thank Japebo management for their professional way dealing with my needs. Their service is top notch, they made the purchase of my ReSound TV Streamer 2 a breeze. I’m a total sa... See more
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Company details
About Japebo
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range that helps you maintain and care for your device – ensuring good sound quality and long-term performance. 🔊
🛒 Easy and clear webshop
Our website is designed to make it simple to find the right products. With clear categories,
search functionality, and detailed descriptions, you can easily identify the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Customer support with product knowledge
Need help choosing the right product? Our support team is ready to assist you via email.
We’re happy to guide you – both before and after your purchase.
🔒 Safe and secure shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
We combine a wide selection with ease of use and reliable service.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything you need – in one place
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from leading brands. We make it easy to find the right products quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or product choice? We’re here to help. Our support team is available via email and ready to guide you before and after your purchase.
- Fast dispatch & reliable delivery
- We dispatch orders quickly and provide tracking on all shipments, so you can follow your delivery from start to finish.
- Safe and flexible shopping
- We offer a 90-day return policy for your peace of mind. We read every review and use feedback to continuously improve our service.
Contact info
Denmark
- info@japebo.eu
- japebo.eu
Everything for your hearing aids
4.2
Great
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japebo
Thank you for taking the time to share your feedback with us!
We are delighted to hear that your order arrived as expected and that everything was fine. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Micas - Japebo
Reply from Japebo
Tack för din feedback! Det betyder mycket för oss att du är nöjd med servicen.
– Japebo Support
All well!!!
There was acdelaybbutbginslly I ve got my package.
All fine excellent product
December 28, 2025
Reply from Japebo
Hi Giacomo, thank you for updating your review!
We’re sorry about the delay, but we’re very happy to hear your package arrived and that everything is fine.
Thanks for the kind words about the product — we really appreciate it.
Kind regards,
Mads – Japebo
Correct product and cheap!
December 11, 2025
Reply from Japebo
Hi John, thank you for your feedback!
Great to hear you received the correct product and that the price felt right.
We appreciate your order!
Best regards,
Mads – Japebo
Reply from Japebo
Petra,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
After three weeks, I still haven't received my order.
After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It's never happened beyond two weeks. Well, there's always a first time, unfortunately. At this point, I don't even know if I'll ever receive it. It is essential material, not optional. Disappointing.
November 28, 2025
Reply from Japebo
Hi,
We’re very sorry for the inconvenience, and we sincerely apologise for the delay.
Unfortunately, the shipment was mis-sorted by the postal service, which caused it to be in transit longer than expected. We can confirm that the order is now on its way, but we fully understand how disappointing and frustrating this situation is—especially when the items are essential.
We truly regret the inconvenience this has caused and appreciate your patience. If you have any further questions, please don’t hesitate to contact us so we can assist you further.
Kind regards
Micas – Japebo
Very disappointed with my experience…
Very disappointed with my experience ordering from Japebo. I placed an order on November 10th and paid extra for DHL Express to ensure fast delivery. The website did not indicate that the items were out of stock, and only after repeatedly contacting support did I learn they were backordered.
Over several weeks, I’ve received inconsistent or no updates at all. Messages through different support threads often go unanswered, and despite being told the order would ship “next week,” it never happened.
The lack of transparency, poor communication, and continuous delays make it very difficult to trust this company. I’ve requested a refund or a guaranteed delivery date, but I’m still waiting for a clear response. Very disappointing experience.
November 10, 2025
Reply from Japebo
Hi,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration this caused.
Unfortunately, the item you ordered was placed on unexpected backorder by the manufacturer without prior notice to us. We fully understand that you chose DHL Express to receive the order quickly, and it is not acceptable that the stock situation was not made clear at the time of purchase. We also acknowledge that our communication was not consistent enough while we were waiting for reliable delivery information from the manufacturer. That is on us, and we are sorry.
I would also like to clarify one point: as soon as you informed us that you did not want to wait any longer, we immediately cancelled the order and issued a full refund. I understand this does not undo the inconvenience, but I want to ensure the timeline is correct.
Your feedback is being taken seriously. We are already tightening our processes around backorder visibility and escalation with suppliers, so customers receive clearer and faster updates going forward.
If you would like us to review your case in detail or confirm anything regarding your refund, please reply here or contact us directly and we will prioritize your request.
Kind regards
Thomas – Japebo
Reply from Japebo
Hi Rosamund,
Thank you for your review. We are pleased to hear everything was quick and easy. You are always very welcome back whenever you need new accessories for your hearing aids.
Kind regards
Thomas – Japebo
Shap prices ands quick supply.
Shap prices ands quick supply.
Product quality is as expected.
Customer service is quick answering and very helpful.
November 16, 2025
Reply from Japebo
Hello,
Thank you for taking the time to share your experience! We’re very pleased that you’re satisfied with the pricing, delivery speed, product quality, and our customer service.
We truly appreciate your kind words.
Best regards,
The Japebo Team
Good service
October 31, 2025
Reply from Japebo
Hi Boij,
Thank you for your review. We’re glad to hear that you were satisfied with the service.
You’re always welcome back at Japebo.eu.
Best regards,
Team Japebo
Always have exactly what I want
Always have exactly what I want. And deliver if to me quickly.
October 17, 2025
Reply from Japebo
Hello,
Thank you for your kind words and 5-star review! We’re delighted to know that you always find what you’re looking for and that we can deliver it quickly to you.
Your continued support means a lot to us.
Best regards,
The Japebo Team
My determination is to avoid any…
My determination is to avoid any future shoppings.
September 27, 2025
Reply from Japebo
Hello Michele,
Thank you for your feedback and for taking the time to leave a review. We’re truly sorry to hear that your experience didn’t meet your expectations. Your feedback is very important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. We’d love the chance to restore your confidence in us.
Aleksandra, Japebo
Excellent service swopping product when…
Excellent service swopping product when I ordered a size too small.
September 21, 2025
Reply from Japebo
Hi Gary,
Thank you so much for your kind review! We’re delighted to hear that our exchange process worked smoothly and that you’re happy with the service. We appreciate your trust and look forward to helping you again!
Best regards,
The Japebo Team
Corrected My Error, Generously!
When I made an error in the full name of my hearing aids, Japebo rep courteously arranged quick replacement, return and refund. Great customer service!
September 25, 2025
Reply from Japebo
Hi [Reviewer’s Name],
We truly appreciate your wonderful 5-star feedback. It’s great to hear that our customer service team was able to assist promptly and resolve the issue smoothly. Thank you for recognising their effort — we truly appreciate your kind words!
Best regards,
The Japebo Team
I still have not received my order yet…
I still have not received my order yet it is now the 3rd of October 2025
September 26, 2025
Reply from Japebo
Hello Mr. Terry,
It seems your order was delivered on October 4. Thank you for confirming delivery, and we appreciate your feedback. If you experience any issues with the items received, please don’t hesitate to contact us — we’re always happy to help.
Kind regards
Thomas – Japebo
Reply from Japebo
Hello Peter,
Thank you for your positive review. We’re delighted to hear that you are satisfied with both the product and the quick delivery.
We truly appreciate your trust in Japebo and look forward to serving you again in the future.
Kind regards
Thomas – Japebo
Reply from Japebo
Hello Nicholas,
Thank you very much for your positive feedback. We are delighted to hear that your order arrived quickly and everything went smoothly. We truly appreciate that you chose Japebo and look forward to assisting you again in the future.
Kind regards
Thomas – Japebo
Delivered promptly
August 21, 2025
Reply from Japebo
Thank you for your review! We’re very pleased to hear that your order was delivered promptly. Quick and reliable delivery is something we strive for, and we appreciate you sharing your experience.
Best regards,
Team Japebo
I was kept up to date all the time
I was kept up to date all the time. Arrived today thank you .
August 13, 2025
Reply from Japebo
Hello Brenda,
Thank you so much for your lovely feedback! We’re delighted to hear that you felt well informed throughout the process and that your order has now arrived. You’re always very welcome back to Japebo.
Kind regards
Thomas – Japebo
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