Jars and Bottles Reviews 

600
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, finding them excellent and well-suited for various uses, and appreciate that items are generally well-packaged, ensuring they arrive intact and protected. Many also highlight the fast delivery times and efficient service, appreciating the helpful team and easy ordering process. However, some customers also noted issues with the delivery service, specifically mentioning poor performance from a delivery partner, leading to missed deliveries or inconvenience. A few other people also felt that while packaging was generally good, some items arrived damaged due to jars slipping out of separators or not being tightly packed.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speedy and... See more

Product

Customers had positive experiences with product, frequently praising the good quality, value, and competitive... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent,... See more

Quality

People report positive experiences with quality, consistently praising the good quality jars and strong... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of the ordering process, the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 50 x 50ml bottles for our wedding favours. They arrived really quickly which was great! One was smashed in the box, likely during delivery, so I emailed customer service and got a response s... See more

Company replied

Rated 5 out of 5 stars

Extremely happy with the jars I ordered from here! They were packaged protectively, neatly AND came with a few extra lids to account for any missing - all of these things I've had problems with when b... See more

Company replied

Rated 5 out of 5 stars

Second time ordering with them. One of two boxes wasn't delivered as bottles broken at dpd depot. Phoned them, got straight through, explained what had happened. The lady said all sorted they will r... See more

Company replied

Rated 5 out of 5 stars

The product is good, packed well and the shipping quick. I bought the jars because I thought they were UK made whereas they are Italian. So my only minor issue is that product origin is not displayed... See more

Company replied


Company details

  1. Packaging Supply Store
  2. Glass Industry
  3. Glass Manufacturer
  4. Glassware Wholesaler
  5. Packaging Company
  6. Packaging Store

About Jars and Bottles

Written by the company

The UK's largest supplier of glass jars and bottles packaging



Everything you need to package your food, drinks and cosmetics products and creations for your customers. Visit our website Contact Us


Our range


Glass Jars Glass Bottles Glass Candle Jars Glass Spirit Bottles Glass Beer Bottles Le Parfait

About us


Jars and Bottles are a leading online distributor of glass packaging, providing a range of innovative solutions for the food, drink, and cosmetics industries.

If you're a Deli Owner, Jam Maker, Sweet Seller, Bar manager, or Brewer, you're bound to need a good glass jar or glass bottle in order to supply your products and creations to your customer. As the UK's largest supplier of glass jars and bottles we have everything you need.

Our trusted network of worldwide suppliers means we can provide customers of every size with their exact requirements, without ever compromising on quality.

With volumes starting as low as 6 units jars and bottles offers a one stop shop for all types of food and drink producers.

Price include VAT, Delivery, Glass Jar/bottles and closures to fit.



Contact info

4.8

Excellent

TrustScore 5 out of 5

600 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(600)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

April 20, 2026
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Reply from Jars and Bottles

Thank you for taking the time to leave us a positive review - Jars and Bottles

Rated 5 out of 5 stars

Been using this company for around…

Been using this company for around three years and I always get a prompt service and the price and products are what keep bringing me back .

April 17, 2026
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Reply from Jars and Bottles

Thank you for taking the time to leave us a positive review - Jars and Bottles

Rated 5 out of 5 stars

easy to place the order

It was easy to place the order including shipping.

April 13, 2026
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Reply from Jars and Bottles

Thank you for taking the time to leave us a positive review - Jars and Bottles

Rated 3 out of 5 stars

Glass Bottles weren’t packed correctly…

Glass Bottles weren’t packed correctly - box arrived with two broken bottles.

April 10, 2026
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Reply from Jars and Bottles

Thank you for your review.

We’re sorry to hear that the parcel wasn’t packaged as securely as it should have been.

We appreciate your feedback and will use it to improve our packaging moving forward.

Rated 1 out of 5 stars

Failed to deliver

Good website to order from but totally let down by their choice of courier, DPD.

It is currently 16:38 and my delivery today was scheduled to be made between 15:40 and 16:40.

But I have just had an email from DPD to say I wasn't in when they attempted delivery. Well that's a lie and the CCTV looking at our gates backs me up. So now I have to go and collect my parcel from a distant post office in two days time.

This company chose to use DPD who are a poor courier at the best of times and I am now inconvenienced and without my parcel.

April 15, 2026
Unprompted review
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Reply from Jars and Bottles

Thank you for your review.

I appreciate your frustration regarding DPD delivering your parcel to a pickup location rather than directly to you. Please be assured that we acted as quickly as possible to resolve the issue once we were made aware of it, including arranging a replacement parcel for next-day delivery.

We apologise for the inconvenience caused and value your feedback.

Rated 5 out of 5 stars

Items arrived as described

Items arrived as described, undamaged and on time. What’s not to like?

March 21, 2026
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Reply from Jars and Bottles

Thank you for taking the time to leave us a positive review - Jars and Bottles

Rated 5 out of 5 stars

I spoke to someone because I wasn’t…

I spoke to someone because I wasn’t sure of what to buy, the person had time to explain to me what I needed and ended up buying the right stuffs. Am very grateful

March 17, 2026
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Reply from Jars and Bottles

Thank you for taking the time to leave us a positive review - Jars and Bottles

Rated 1 out of 5 stars

Never got my bottles

February 28, 2026
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Reply from Jars and Bottles

Hi there,

Thank you for your feedback. Unfortunately, it appears that the payment for your order placed through our Jars and Bottles website did not go through successfully. As our system only processes prepaid orders, the transaction failure meant the order was never registered within our internal system.

Because the order wasn’t acknowledged by our system, we unfortunately had no visibility of it, which is why the bottles were not dispatched.

If you haven’t already done so, we would recommend getting in touch with our sales team who will be more than happy to look into this for you and help resolve the issue.

Jars and Bottes

Rated 5 out of 5 stars

Fantastic fast service

Fantastic fast service, lovely product will definitely use this service again.

March 1, 2026
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Reply from Jars and Bottles

Thank you for taking the time to leave us a positive review - Jars and Bottles

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