Jars Direct Reviews 20

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I was looking for jars for a while and just couldn’t seem to find what I was looking for so I quit. This has to be Gods perfect timing because I started to look again and almost instantly found Ja... See more

Rated 5 out of 5 stars

Brilliant customer service. Had an issue with an incorrect item delivered as part of my order. Email sent late in the evening to notify them....phone call received the next morning to apologise with... See more

Rated 4 out of 5 stars

Good product. Getting more expensive than about 6-8 months ago, although still competitively priced in the market. But I have had 2-4 jars arriving smashed in the odd delivery. Lately less breakages a... See more

Rated 1 out of 5 stars

Order #1370 Horrendous company, ordered 8oz jars, 6 of them to try them before i bulk buy for my upcoming Honey harvest, and It's just been a horrific experience. They sent the hexagonal jars like... See more

Company details

  1. Packaging Company

Written by the company

Jars Direct supply a wide range of high quality produced glass jars, bottles and lids suitable for food and drink. Our main objectives are sourcing high quality products from environmentally friendly manufacturers and supplying them at better than competitive prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

20 reviews

5-star
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Rated 5 out of 5 stars

Gods timing

I was looking for jars for a while and just couldn’t seem to find what I was looking for so I quit. This has to be Gods perfect timing because I started to look again and almost instantly found Jars direct. Perfect for what I need and great prices.
Excellent packaging to ensure they arrived safely and in 1 piece.
Great service.
Thank you so much.
I’ll be back for more.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot vote the service

Really happy with the jars can not fault the service. In fact I made a second purchase. Jars came well packaged will be ordering again next year.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

This was the first and last time I will…

This was the first and last time I will use Jars Direct. The jars I purchase are of poor quality. I was told that it is a manufacturer faulty and that all the jars are like this. I can confirm that I have purchased same jars from other suppliers, and the jars have been perfect quality. So be careful. If it was for the urgency I would have sent them back.

March 12, 2024
Unprompted review
Jars Direct logo

Reply from Jars Direct

Dear Elizabeth,
Apologies to read your review and relating quality concern. On looking further into this, I can confirm the jars you received were quality passed by the manufacturer. Due to the shape of the Orcio jars you ordered, and to aid manufacture, these particular jars will have a small number of strategically positioned tiny dots around the jars. Unfortunately, it is unavoidable with this manufacture’s moulds and process. We have sold tens of thousands of these jars without concern or complaint from our customers who use them.
We appreciate you did not have the time to return the jars for an alternative or full refund. On the very rare occasion quality concerns are highlighted, this is our standard procedure.
Sorry for any inconvenience caused.
(Please note the tiny dots mentioned above are only apparent on the Orcio jars).

Rated 1 out of 5 stars

Order #1370

Order #1370
Horrendous company, ordered 8oz jars, 6 of them to try them before i bulk buy for my upcoming Honey harvest, and It's just been a horrific experience. They sent the hexagonal jars like I requested, then sent the wrong lids, when i emailed their info contact us email and it bounces back rejected. I raised a dispute with paypal then they contacted me via phone and organized replacement lids, which came the exact same incorrect size as the first jars. Laughable tbh, how difficult is it for someone to try a lid on a jar before sending out 2 incorrect sizes?

AVOID and buy elsewhere, you'll have a far less troublesome experience, because these guys try to hammer square pegs into triangle holes.

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. Perfect jars for wedding favours at a really reasonable price. And arrived very quickly.
Thank you :)

October 26, 2021
Rated 4 out of 5 stars

Good product

Good product. Getting more expensive than about 6-8 months ago, although still competitively priced in the market. But I have had 2-4 jars arriving smashed in the odd delivery. Lately less breakages as better packed and also probably because the DPD courier delivery is much better than previously.

October 13, 2021
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Had an issue with an incorrect item delivered as part of my order. Email sent late in the evening to notify them....phone call received the next morning to apologise with the correct items sent straight out. The fact they bothered to phone rather than just send lengthy emails was so refreshing!!
Their products are excellent quality, which are always despatched quickly too.
Excellent company, cannot fault them!!

October 5, 2021

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