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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional packaging, noting that items arrive safely and securely, even delicate ones, due to thorough wrapping and careful arrangement. Many appreciate the excellent service, highlighting the ease of use of the website, clear communication, and the ability to consolidate items for shipping. The quality of products and the efficiency of the delivery service are also frequently commended. However, some customers were dissatisfied with the service, mentioning issues with hidden fees, unexpected package splitting that increased costs, and slow processing or dispatch times for shipping. A few also reported that their items remained in the warehouse for an extended period, and some felt that the shipping method they paid for was not the one used.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the exceptional care taken... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional packaging. Customers... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the excellent and secure... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional and... See more

User experience

Users describe positive interactions with the user experience. Many customers find the website easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again the packing team do miracles, the packing was extra exceptional, Foam boards on every side In the box, including top and bottom. Very impressive, everything packed in bubble wrap and no... See more

Rated 5 out of 5 stars

I did a review for these guys a few years back but felt compelled to do another. I’ve bought at least 15-20 items from Jauce over about the last 6 years, all small/medium classic toyota car parts and... See more

Rated 5 out of 5 stars

Once again boxes arrive, eventually opened next day, and WOW the packing Is just Absolutely Awsome. The way these guys get it all to gel together, where nothing moves or breaks is unbelievable. Jauce... See more

Rated 5 out of 5 stars

There's 1000+ things to love about Japan, and their merchandising is right up there. I collect merchandise for a niche tv show that ran once on British tv way back in 1989. The British merch is very... See more


Company details

  1. Online Marketplace
  2. Online Auction Service

Information provided by various external sources

Jauce is an auction & shopping service for buyers from outside Japan. Buy from Yahoo Japan Auctions (Japanese equivalent of eBay), Amazon Japan and Rakuten by using Jauce, and have them shipped to you internationally.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jauce Support was Great!

There were some special details required for this shipment: removal of items within an "assortment" purchase that were not wanted by me, the buyer. Jauce support handled this flawlessly! I received all the items I wanted and none of the items that I asked to be sorted out. Jauce got it perfect!

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

I have had a bad experience with them

I have had a bad experience with them. It is my first time shopping from them. I have won two items in auction, after paying the amount they have not responded nor sent my articles.
A second message sent and no reply from the shop.
Still waiting for them to send me the articles.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

I love JAUCE

I love JAUCE ! I have bought a lot of things and I always been very happy. The people at Jauce are very professional. One thing I love a lot is that they DON'T CHANGE the look of the website like others do. It make it easier to navigate that way. THANK YOU JAUCE !

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

First time user

First time user - I am grateful this company is here to help me buy from Japan w/o a local phone number in Japan. I wasn't quite sure what each of the different steps of the process would be like, but the updates were decently informative. The shipping was fast. Once my package arrived in the US I had no idea it was to be delivered via the USPS. They made me come in to sign for it, which I guess was normal, but I wish the USPS tracking number had been provided, as I would have watched the tracking more closely. Good experience. I will use them again if needed.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience with this company has been very good no issues at all.
They package the items that I have purchased very well with plenty of packaging. The package with this tracking number came very quickly EN326377852JP. Great company to handle everything.

June 26, 2024
Unprompted review
Rated 4 out of 5 stars

Jauce is a great website and it offers…

Jauce is a great website and it offers a lot of things such as good prices, convenience and speed.

Im a regular costumer there, but on the last parcel, it arrived very late. Later then I expected with EMS (21 days)
This was the only disappointed part of the last shipment.

The package always meet the requirements and everything sealed perfectly.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Love it!

Very impressed with the speed and quality of the packing! All my items arrived safely to the USA from Japan! Thank you so much, Jauce is the best! :)

May 28, 2024
Unprompted review

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