Hands down the best customer service I've ever experienced! Lightning-fast responses, straightforward instructions, and they walk you through everything patiently like having a personal assistant. Luc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friend... See more
Company replied
I’m very pleased with my whole customer service experience with my mix up on length size. And the immediate response was unbelievable and got my link switched from a 20 inch to 26 inches within 24 hou... See more
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Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then r... See more
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Company details
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
4.5
Excellent
40K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did not honor their warranty
Did not honor their warranty. My necklace arrived orange then after I wore it for a while and it turned the actual color of gold Then turn brown copper. When I purchase the necklace I was told I would have a lifetime warranty that covers one replacement over the life of the necklace so I reached out for my replacement They refused to honor
March 7, 2026
Unprompted review
Reply from JAXXON
At JAXXON, we set a high standard for ourselves and want to make sure our customers feel fully supported.
We’re sorry to hear about the discoloration you noticed with your necklace and the concern regarding the warranty. This definitely isn’t the experience we want you to have. We would appreciate the opportunity to review your order and see how we can best assist you with this matter.
Please provide us with more order details, and one of our Customer Experience representatives will reach out to you to assist further.
Reply from JAXXON
Thank you for your kind review! We’re so glad to hear that Avery was a great help with your exchange. We’ll be sure to pass along your feedback—it will definitely make their day!
We truly appreciate your support.
Helpful customer service
Had received my 22”rope chain but it was too small for so I requested an exchange to 24” and it was smooth transition just got to wait for it to be delivered now.
Thanks to Luna at jaxxon
March 6, 2026
Reply from JAXXON
Thank you for your great review! We’re glad to hear the exchange process went smoothly and that Luna was able to assist you. We’ll be sure to share your kind words with her!
We appreciate your patience while the 24” rope chain is on the way and hope you love the new fit once it arrives.
The representative that answered my…
The representative that answered my call was very friendly and knowledgable.
March 6, 2026
Reply from JAXXON
Thank you for your kind review! We’re glad to hear that the representative who assisted you was friendly and knowledgeable. Providing helpful and positive support is always our goal.
We truly appreciate your support!
Reply from JAXXON
Thank you for your kind words! We’re so glad to hear that Bree was able to assist you and provide fast and professional support. We’ll be sure to pass along your feedback to her! 😊
We truly appreciate your support and hope you continue enjoying your JAXXON experience.
REIGN helped me out to fix an issue
February 27, 2026
Reply from JAXXON
Thank you for your feedback! We’re glad to hear that Reign was able to help resolve the issue for you. We’ll be sure to pass along your kind words!
We appreciate your support and hope you continue enjoying your JAXXON experience. 😊
Luna was responsive and great! and let me know…
Luna was responsive and let me know about my exchange every day. She was great and the product is great as well!
March 6, 2026
Reply from JAXXON
Thank you for your kind feedback! We’re so glad to hear that Luna kept you updated throughout your exchange and provided great support along the way. We’ll be sure to pass along your kind words to her! 😊
It’s also wonderful to know you’re enjoying the product. Thank you for choosing JAXXON!
Angel is the best person on this team
Angel is the best person on this team, I’m glad I got her again to make my situation easier then it needed to be
February 4, 2026
Reply from JAXXON
Thank you for your wonderful feedback! We’re thrilled to hear that Angel made your experience easy and enjoyable. We’ll be sure to pass along your kind words—our team loves hearing when they’ve made a difference!
Had lovely help from Sofia!!
Had lovely help from Sofia!!! All my questions were answered and I was provided the correct tools in order to process my trade. Thank you again!!
March 4, 2026
Reply from JAXXON
Thank you for your wonderful feedback! We’re so glad Sofia was able to assist you and provide everything you needed to complete your trade smoothly. We’ll be sure to share your kind words with her—she’ll be thrilled!
Bait and switch!
Bait and switch!
I ordered with free inscription. The email clearly states “easy returns and exchanges” but now they’re saying no refunds because the clasp (that is easily replaced by a jeweler) has the inscription they promoted. Never dealing with them again.
*Update. Replying to their response.
2175145 is my order number. I spoke to two reps already and they told me it’s in the FAQ but disregard the fact that it says “easy returns” under the “free engraving” in the email. It’s a perfect example of bait and switch when you deny the return.
*Update. They emailed me separately.
“ You can check the FAQ section about the returns policy.”
I responded, “ Apparently not or it would say it in the email. You hid the exclusion to the policy in the FAQ and it wasn’t clearly stated anywhere throughout the ordering process.”
Bottoms line, all they’re saying is that it’s buried in the policy that they purposely hid in order to deceive, bait and switch.
*Update. They offered me a $50 gif card for a false 5 star review. THE WEBSITE IS OFFERING $57 TO EVERYONE!
What a joke.
*I should’ve checked Reddit before ordering from Jaxxon. All you need to know.
February 28, 2026
Unprompted review
Reply from JAXXON
Thank you for sharing your feedback. We sincerely apologize for the frustration this situation has caused. Our policy is that engraved items are considered final sale, which we communicate in certain parts of the product page and at checkout. We completely understand how this may have been unclear and how frustrating it can feel, especially since you were expecting a standard return.
While we aren’t able to process a refund for engraved items, we truly value your satisfaction and would love the opportunity to help resolve this. Please provide your order details so one of our customer service representatives can reach out to you directly.
Thank you for giving us the chance to address your concern.
I ordered a few different chain's from…
I ordered a few different chain's from JAXXON and upon receiving the products I realized both sets were a little small for my liking. Reached out to their customer service and representative STACEY was very helpful with getting an exchange made to satisfy me. Will definitely shop with JAXXON again.
March 5, 2026
Reply from JAXXON
Thank you so much for sharing your experience! We’re thrilled to hear that Stacey was able to assist you and make the exchange process smooth. Your satisfaction is our top priority, and we’re so glad we could help you find the perfect fit.
We can’t wait to have you shop with JAXXON again and appreciate your kind words and support!
Wrong size
I had an issue with ordering the wrong size. I did get a quick response on the exchange. I then had an issue with them, scheduling the new shipment on the dates that I would be out of town. I was frustrated that no one was responding to my emails and I was finally able to get somebody on the phone and Avery helped me even when I got frustrated. We figured everything out scheduling and shipping. Avery was so kind throughout the whole process. I will definitely be referring everyone I know to this company. The jewelry is so beautiful. Overall customer service experience was good.
March 4, 2026
Reply from JAXXON
Thank you for taking the time to share your experience! We completely understand how frustrating coordinating an exchange while traveling can be, and we truly appreciate your patience throughout the process.
We’re thrilled to hear that Avery was able to assist you with scheduling and shipping, and that you felt supported every step of the way. It’s wonderful to know you love your jewelry, and your kind words mean a lot to our team.
Thank you for recommending JAXXON to others—we look forward to serving you again soon!
Reply from JAXXON
Thank you for your feedback! We’re so glad Bree was able to assist you and get everything taken care of. We’ll be sure to share your kind words with her!
We look forward to helping you again soon.
I had a wonderful experience with my…
I had a wonderful experience with my customer service representative, Reign! I had to exchange a necklace and she was so helpful, professional, and very quick to respond to all of my questions! I will definitely be recommending Jaxxon to everyone!
March 4, 2026
Reply from JAXXON
Thank you so much for sharing your experience! We’re thrilled to hear that Reign provided such helpful and professional support during your exchange. Your kind words mean a lot, and we’ll be sure to pass them along to her!
We truly appreciate your recommendation and look forward to serving you again soon.
Bree was awesome
Bree was awesome! I have been trying to get this returned several times.
March 4, 2026
Reply from JAXXON
Thank you for your feedback! We’re so glad Bree was able to assist you and get your return processed smoothly. We appreciate your patience and are thrilled we could help make the experience easier for you.
Great experience
Stacey and the team really went above and beyond to fix my order issue. Thank you so much!
March 4, 2026
Reply from JAXXON
We’re thrilled to hear that Stacey and the team were able to go above and beyond to resolve your order issue.
Providing that level of care and support is always our goal, so it truly means a lot to know it made a difference for you. We’ll be sure to share your feedback with Stacey and the rest of the team!
Reply from JAXXON
We love to hear that! 💕 Thank you so much for the support here in JAXXON, it truly means the world to us.
Exchange
I had to make an exchange of an item I bought as a gift for someone else. Thankfully I was blessed with Stacey as my contact person who made the process so simple!!!
March 4, 2026
Reply from JAXXON
Thank you so much for sharing your experience! We’re so glad to hear that your exchange process was smooth and simple, especially when it was for a gift. That definitely makes a difference! Enjoy your JAXXON piece!
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Avery provided great support and made your experience a positive one. Enjoy your JAXXON piece!
Francis did great
March 3, 2026
Reply from JAXXON
Thank you so much for taking the time to leave a review! We’re so happy to hear that Francis did a great job.
We’ll be sure to pass along your feedback, it truly means a lot to our team.
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