Jayride.com made booking my airport transfer incredibly easy! I could compare multiple options, read real passenger reviews, and choose exactly what I needed. The instant confirmation and contact det... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I loved being able to compare different transfer options in one place—everything from shared shuttles to private cars. The reviews helped me pick the right service, and the whole process was super sm... See more
Using Jayride.com was a fantastic experience. The platform is intuitive, and I found a perfect private car for my trip at a great price. Booking was quick, and everything went smoothly from start to... See more
Jayride made booking my airport transfer so easy. Instead of scrambling last minute, I just searched, compared options, and booked in minutes. The instant confirmation email with all the driver detai... See more
Company details
Information provided by various external sources
We know that organising airport transfers can be a tedious task, one often left until the last moment. At Jayride.com, simply search where you’re going from and to, then compare available transfer companies to find and book your perfect match, all in one place. Find a price and transfer type that’s right for you – from luxury private cars to shared shuttles, and everything in between – and see star ratings and real passenger reviews to help you make an informed decision about which transfer company to book. In a few simple steps, you can book your chosen transfer company directly on Jayride.com, and our instant booking confirmation with your transfer company’s contact details means you have the reassurance of your confirmed booking, sent straight to your inbox. We’re making it simple, so you can be as relaxed finding and booking your transfers as you are on holiday.
Contact info
3.6
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
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No one showed up, I was left stranded!
I never received a confirmation email after booking, which immediately raised concerns. When I arrived at the airport, no one was there to meet me. Without a confirmation email, I had no reference number and no contact information to reach out for assistance. Despite the lack of service, my credit card was still charged. This was an incredibly frustrating and disappointing experience.
July 27, 2025
Unprompted review
Reply from Jayride
Hello Paul,
Thank you for taking the time to write us a Trustpilot review. We are sorry that your airport transfer on July 28th did not proceed as planned.
Upon cursory investigation, there was an email outage that occurred the week of July 28th that prevented booking confirmations from being sent out. Unfortunately, your booking was one of those impacted by the issue.
Please know that the booking has been canceled and the refund will be credited to the original form of payment within seven (7) business days.
Feel free to reach out if you have other questions by writing us an email at bookings@jayride.com.
Best regards,
~Ray
Terrible
Terrible. I would not give this service any stars but one seems to be the minimum. No one was at the airport to pick us up. We had to take a cab. I have not been contacted for an explanation or a refund.
July 28, 2025
Unprompted review
Reply from Jayride
Hello Jamie,
Thank you for taking the time to write us a Trustpilot review. We are sorry that your Auckland transfer on July 28th did not proceed as planned. This is not the kind of experience we want our travelers to have.
We have already raised the booking with the relevant team to ensure that appropriate action is taken to prevent similar issues in the future.
Please note that the refund was processed on August 4 and may take up to seven (7) business days to be posted to the original form of payment.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing South Auckland Shuttles & Tour Limited on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
~Ray
worst ever
worst ever, paid a premium for a transfer from london airport and after so long, no meet and greet and a fortune spent on phone calls they sent a small uber car with no air conditioning. dont go near them, expedia is more reliable and that is saying something.
no correspondence for more than a month now as well. so much for following up. Dont deal with them.
June 2, 2025
Unprompted review
Reply from Jayride
Hello Nita,
Thank you for taking the time to write us a Trustpilot review.
We’re truly sorry that your experience did not meet expectations and that our earlier resolution was not the outcome you had hoped for. We’ve taken your feedback on board and will use it to improve our service for future travellers.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Universal Services (2019) Limited on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
~Ray
Never use Jayride transfers, not trustworthy.
Well, to start out, I followed the instructions that you had given me and when I arrived there was NO DRIVER there for me. I did see quite a few other company drivers with clients names on them, but not any with my name. I text my travel agent and she asked me to reach out to you with the phone number on the confirmation and I did, after a long hold time I was able to speak to someone to advise of the situation and he said "OH, I thought your pick up was for tomorrow, which was a total lie. As it clearly stated on the confirmation with my arrival date, which airline I was arriving on, the flight number and time of arrival. I then text my travel agent again and she told me to ask the other drivers that were there if they knew where Jay ride picked up at. They said it should have been exactly where I was at ??? I then finally got a text from the driver who said he was downstairs at a different location and he was quite late. So, I finally connected with him. Asked why he did not phone me when my cell phone was clearly on the confirmation and he said he sent me a message via WhatsApp ? Anyway, if your going to ask for a personal cell phone, then that means that you should CALL that person on it upon arrival. So, I had no choice but to go with him and I had already paid in full. I was going to Crete for my best friends wedding and since I was late arriving to the resort due to the drivers tardiness, then I missed the first part of the rehearsal dinner and had No time to get to my room to clean up. So communication was the major factor and that it took so long for the driver to get there because I am sure that after the person who told me that he did not think my pick up was July 10th, that the had to dispatch someone that was not prepared to be there for me. Very disappointed to say the least.
July 10, 2025
Unprompted review
Reply from Jayride
Hello Gina,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is not the kind of experience we want our travelers to have.
To help us look into the matter further, kindly provide us with the Jayride Booking ID and any additional details by sending us an email to bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Ray
no car, no service, no apology
I arrive to phuket airport. called rideshare number. he said in 2-3 minutes you will receive sms and you car will pick you up. after 20 minutes i call again and operator said, sorry we have. problem, we cant send you car.
i ve been left without car after an transatlantic international flight and domestic connection. never ever suggest this company to anyone. they didnt even issue my refund yet !
July 24, 2025
Unprompted review
Reply from Jayride
Hello Paul,
Thank you for taking the time to write us a Trustpilot review. We are sorry that your Phuket transfer on July 24th did not proceed as planned. This is not the kind of experience we want our travelers to have.
Our records show that the transport provider failed to fulfill the booking due to availability issues. We have already raised this issue with the relevant team to ensure that appropriate action is taken to prevent similar issues in the future.
Please note that the refund was processed on July 25 and may take up to seven (7) business days to be posted to the original form of payment.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Grab on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
~Ray
Jayride sammed us
Jayride nos cobró por anticipado el traslado al hotel, 607 euros. El dia de antes nos cancelaron el traslado, a las 19h via mail. Se nos retornó el 50% del cobro al cabo de una semana, pero el 50% sigue sin retornarlo. Ya les he escrito 5 mails y su respuesta es proximamente (de esto hace más de un mes). Nos han estafado. Cuidado, no es recomendable!
Jayride charged us €607 in advance for the transfer to the hotel. They canceled the transfer the day before, at 7 p.m., via email. We received a 50% refund a week later, but the remaining 50% has yet to be refunded. I've already emailed them five times, and their response is imminent (this was over a month ago). We've been scammed. Be careful, this is not recommended!
June 16, 2025
Unprompted review
Reply from Jayride
Hello Laura,
Thank you for taking the time to write us a Trustpilot review. We are sorry to hear that your transfers were canceled on short notice.
We will investigate the matter and ensure that appropriate action is taken to prevent similar issues in the future. Please note that all future correspondence regarding the booking will be sent to your email address on file.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Peliccan Cars on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
~Ray
I made an arrangement to be picked up…
I made an arrangement to be picked up from san Jose del Cabo airport snd 24 hours before my flight they cancelled. I paid $38 US and was refunded only $19
November 7, 2024
Unprompted review
Reply from Jayride
Hello Wanda,
Thank you for taking the time to write us a Trustpilot review.
Upon cursory investigation, the booking was not queued to the Refunds Team due to a system error. We are sorry for any inconvenience this may have caused.
Nonetheless, we have sorted the issue and the refund should be credited to the original form of payment within seven (7) business days.
Feel free to reach out if there is anything else we can help you with.
Sincerely,
~Ray
Customer Service is lacking
There was some communication issues with booking and although late, I was contacted and the issue has been resolved. I have yet to actually experience the pickup and drop-off as my ride is not until next month. I will revise and update at that time.
July 17, 2025
Unprompted review
Reply from Jayride
Hello Keith,
Thank you for taking the time to write us a Trustpilot review.
We will investigate the matter and ensure that appropriate action is taken to prevent similar issues in the future.
Please know that our records show that the booking was refunded on July 24th. It takes about seven (7) business days for the amount to be credited to the original form of payment, so you should have received the refund by August 5th.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
~Ray
So easy
So easy - prompt response.
price was very competitive.
No issues!!!!!
July 20, 2025
Unprompted review
This business is a scam!
This business is a scam!
They take bookings for people needing transport, then outsource to transport operators, but after job completion they say they cannot pay due to restructuring but they continue to operate this dodgy scam by not paying businesses that provide the services!
Avoid!
They should not be allowed to operate this way!
October 18, 2024
Unprompted review
My booking experience
My booking experience, it wasn't easy finding a transfer company that both does, pick up from sangster Airport montego bay going directly to the Catalonia hotel. This was my 2nd try but,I found one with Jay Ride. The website also has the currency conversion that I needed coming,from Canada. The price was the most important experience. I found it good. Thank you.
July 18, 2025
Unprompted review
Really easy and quick very impressive..
July 17, 2025
Unprompted review
Easy to understand your site with clear…
Easy to understand your site with clear instructions for a booking.
July 15, 2025
Unprompted review
Fairly Esay Web Site
Fairly Esay Web Site
After completed the application for the Airport transport
which was reasonably easy after having to redo because for some errors and omissions. The quick acknowledgement of the payment and details by email was impressive. Hope the pickup at the airport is also hassle free. Many thanks
July 12, 2025
Unprompted review
Wrong Pickup Time
I reserved a vehicle to take my wife and I to JFK airport. I indicated my flight would depart JFK at 11:30 am. I clearly requested pickup at 9am. I was notified by the provider at 8:45 am that pickup would occur at 11:30. This is completely unacceptable service. I'm expecting an immediate refund.
July 12, 2025
Unprompted review
Reply from Jayride
Hello Damon,
Thank you for taking the time to write us a Trustpilot review. We are sorry that your Manhattan Cruise Terminal pickup on July 12th did not take place as planned. This is not the kind of experience we want our travelers to have.
We will investigate the matter with KOI Technologies FZCO to determine the cause of the service failure and ensure that appropriate action is taken to prevent similar issues in the future. Please note that all future correspondence regarding the booking will be forwarded to your email address on file.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing KOI Technologies FZCO on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
~Ray
Easy to book online and good…
Easy to book online and good communication when required. Previous experience of using this company was excellent
July 3, 2025
Unprompted review
Excellent as usual on time and friendly
July 10, 2025
Unprompted review
Juan Pablo was on time and very caring…
Juan Pablo was on time and very caring driver! Kudos to him!
July 10, 2025
Unprompted review
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