Jayride Reviews 

Requested a van and booking was confirmed as a sedan and refused to change booking - so we couldn’t use and refused to issue a refund.

Easy to understand and navigate. Options clear and user friendly.

My client stated that her ride was excellent and that the driver even offered to help her with her bags. She showed my client extra kindness after a hard flight. We are extremely thankful!

Pretty simple and easy

We noted that you converted the values of the transaction from Fijian Dollar to USD and not AUSD, this conversion has now costed us an extra $60 Australian Dollars. If it was disclosed before the transaction was done we would have booked with another provider. Your conversion is deceiving.

This is a mixed review ... some 5-star, some 1-star:
Five Stars: The LYFT Driver who met me at my home and drove me to the airport. She is a courteous, dedicated professional with the passengers' safety and itinerary at the core of her service.
One Star: The original LYFT driver who cancelled AFTER the scheduled pick-up time. In spite of the fact that he confirmed the ride, I'm guessing he decided (that morning) it was too early to get out of bed to meet me at 4:00 AM so I could arrive at the airport two hours before my flight time. And in spite of the outstanding professionalism of driver who took his place, I was still late.
One Star: Cybercriminal phishing attempt to get my credit card information after booking with JAYRIDE. The contract list of LYFT drivers the company holds apparently includes cybercriminals; when I received my initial confirmation email, the listed destination was wrong. When I called the embedded number to correct, the "helpful" agent was happy to assist. For a fully-refundable, one dollar fee (charged to my credit card), he could make the necessary changes. No thanks; I declined to enter my credit card info and called JAYRIDE directly. The New York-based representative then quickly corrected the problem (without charge, of course).
Overall, far more difficulties and inconveniences than it should have been. In particular, the cyber security risk is real. If you schedule your transit with JAYRIDE, be on your guard.

Some how my card got charged twice for the same ride i need tomorrow morning....I would like a refund for one of the rides.

Had a booking with them in Turkey. The initial driver didn't show up and they arranged another one the very last moment. It would have been ok if not for the company number (+16468097322) that I was advised to call in order to get in touch with the driver, no alternative local numbers or messager chat options. All in all I was additionally down GBP 11.73 for hanging on the line. I would be better off taking common Uber driver right at the airport than trying their service.

Awesome driver. No issues at all.

Would like to have option of asking for a specific pick-up time, rather than just flight times. I have difficulty walking, and would like to be at airport extra early to arrange for wheelchair assistance to gate and allow for problems at check-in.

This was a terrible experience. We paid $186 for pick up and drop off. The driver was not there when I arrived. Apparently Jayride does pay the drivers they subcontract so they didn’t even want to pick me up. The driver that finally came had the courtesy of taking me to my hotel. I had to pay again. Because they hadn’t gotten paid by jay ride. I was late to my meeting. Then the driver had trouble finding hotel because he was not ready to pick me up. I do not recommend apparently they are going out a business and I will never use Jayride again.
I was not on vacation I was on a business trip.

I had a reserved pickup Booking ID #2235231. I arrived at Houston Airport and called the 646-809-7322 and continued to get a recorded message to leave my name, booking number and phone number and someone would get back to me. I called called numerous times and left messages and no-one returned my call. It has been over 4 hours and still no return call. I want a refund since I had to use an alternative service for transportation.

I was trying to book a trip from LGA to Manhattan. I travel with a small mobility scooter that disassembles into 4 pcs & fits in a std car trunk & a folding walker. Their website said to check if bringing accessible equip. Before I paid I needed questions answered. I made the contact where they directed me & all I got was a list of FAQ & was directed to a diff email, that person sent me the same FAQ, which if the answer was on there I wouldn't be trying to ask the questions. Finally I called the number listed & got a recording that they aren't taking phone calls. After wasting a few hrs. with no answers I booked with a company that answered my questions within minutes. If Jayride can't take the time to answer questions for new customers I wouldn't trust their airport dependability. This experience was several hrs. ago and still no response.

Great experience! Prompt and very helpful!

❌ **Our Experience with Jayride**
After months of providing punctual and professional service to their passengers, **Jayride failed to fulfill their agreed payments**. Despite multiple attempts to get answers, we only received excuses and evasions.
🚫 **We do not recommend working with this platform.**
Their lack of seriousness and commitment to their partners is truly shameful.
#BusinessAlert #Jayride #Transparency #NoToScam

It was easy, quick and transparent pricing. Will probably request again once I know my departure details.

I have used Jayride several times in many different countries. The vehicles are always clean and well kept. Drivers have been on time, professional and helpful with luggage. Most times they communicate via Whatsapp.
The website is easy to use with immediate response.

The website was easy to navigate and the booking form was very clear. The confirmation of the booking came through within minutes. Very good experience.

1. easy to use platform -
2. reasonable pricing
3. all inclusive pricing