Jaz Hotel Group Reviews 58

JAZ Mirabel Park Amazing hotel with such amazing people, who go that extra mile to ensure you have the best holiday experience. The staff were all so welcoming including the pool staff and cleaners etc etc honestly had many holidays but this hotel was amazing 🤩
Highly recommended
The management team also checked on occasion to check everything ok! Which goes a long way. Looking to go back 5*

Incredibly friendly and professional throughout. We were treated like family and the whole experience was wonderful. The colleagues of the hotel were all brilliant and do everything "from the heart". This is one of those places that has it's own magic that you don't see very often. An absolute treasure. We will be returning to our new home from home...

Stayed at the Jaz blue marine in January 2026. A fabulous experience. The staff and their level of service was a masterclass. The hotel wasn’t just spotless, it was stylish and comfortable. As with excellent experiences it’s the small things that make a holiday truly truly special. The attention to detail, staff remembering the things you like, Gorgeous room and pool towels, heated pools, beautiful gardens, plenty of sunbeds, a range of activities on offer. The all Inclusive was superb. Fabulous food and cocktails plus a choice of à la carte dining. We noted a wide range of guests and nationalities all enjoying their stay from babies through to oldies like us. It felt like a beautiful haven away from a very turbulent world.

Jaz Aquamarine
Hotel is so so overrated. The food was bad. The staff was unhelpful. Problems with safe , problems with room . The reception staff was the worse . I really don't know why and how that hotel have 4.9 stars in other sites. The beach was disappointing. It wasn't my first time in lovely Egypt but that hotel and staff it's one big mistake. Although the cleaning staff was lovely and helpful but that's it. Nightmare

Wow...we stayed for 8 days in the Jaz Beach Resort in Sharm el Sheikh... what a great hotel! Rooms are spacious and comfortable, even though a tiny bit dated...the resort is definitively worth the money...my sister and I have just returned. And even though some hiccups we were treated like royalty. The staff is amazing, friendly, and go out of their way to make guests feel special. Mohammed who cleaned our room 2247 would ask us every day if we needed anything...the staff in the dining room for adults go out of their way to serve you...by the way, that dining room and the heated pool for adults was a hit.
Some guests have been there 15 times...that should say enough!
We will go back again next year for sure!

We had THE best holiday at Jaz Aquaviva, Hurghada
The hotel was stunning. All the staff were so so helpful, friendly and welcoming.
Entertainment crew were absolutely brilliant. Loved every minute of our 10 day stay
100% would recommend
100% will be staying again

Our experience in Jaz Aquamarine Hurghada was quite disappointing.
We encountered two major issues that were not handled properly.
First, we had a problem with our safe box — it took three calls and a two-hour wait before someone finally came to fix it, leaving us stuck in the room the entire time.
Second, the air conditioner stopped working at around 5:30 a.m., turning the room into a sauna. Overall, the rooms are in urgent need of renovation.

In the hotel description of Jaz Aquamarine hotel in Hurghada on travel agent site D-Reizen stated that hotel has a private beach with crystal-clear water, ideal for swimming and relaxing. However, upon arrival, it turned out there was no beach where you could actually swim or relax. This was a significant discrepancy from what was mentioned in the travel description and negatively impacted our vacation experience.

The food at the hotel was disappointing. The selection was monotonous, there was hardly any variety, and some dishes—such as meat—were not properly cooked. This affected our overall experience negatively, especially considering we had booked an all-inclusive package and expected quality meals.
Additionally, the fruit selection at the hotel was underwhelming. Local and seasonal fruits such as mango and watermelon, which are abundant in Egypt, were missing.

Really loved the hotel and can’t wait to come back. The entertainment was brilliant every night and the team were great to talk to.

Our family has been staying at the Fayrouz resort for almost 35 years. We first visited as a young couple with my parents in law, staying in the “villa” and then later on with our own children, who grew up regularly visiting through their teenage years and became qualified Padi Divers in Sharm el Sheik. We returned again earlier this year, after a 14 year gap, with up grown-up sons, and again with a diving focus. We enjoyed the beach and the enduring ambience of the hotel, and explored the things they remembered from their childhood. Although things have changed over time to keep up to keep up with the requirements of the modern traveller, the hotel retains its original charm and even some of its original staff who remembered us! The gardens are still a beautiful oasis in the desert and very much part of the restful atmosphere. All the staff were exceptionally helpful, and nothing was too much trouble to make us stay as luxurious as possible. There was something for everyone in the buffet and lots of Egyptian treats to try. Special recommendation goes to the wonderful beach dining experience where the food was truly exceptional, and it was a rare treat to be served a lovely dinner on a nighttime beach with views of the town light up around the bay. Our rooms were comfortable and well looked after throughout our stay. We are looking forward to returning again later this year.

This is my my second visit to the jaz sharks bay I had requested a poolside room and when we got there they didn’t have it but they sorted it out at the reception and gave us room 122 which was amazing just a small room but right by the pool just what we wanted, the food was like last time I really enjoyed it. There was something for everybody. The chef was always out asking if everything was okay the staff will always lovelybar staff are always really were always nice our cleaner who was amazing. He did his towel out every day he became like a friend he was just a lovely man. Abel hameed and the beauty salon the staff and there are so lovely they remembered me from last year when I had my mother with me we even FaceTime my mother as she’s too old to come now they are so lovely. I had my nails done and my friend had a facial. I would recommend them. I also had a massage which was lovely. If you just want to fly and lie I would recommend this hotel the only thing that let it down on Hotel second visit was the daytime entertainment. It was nothing like last year’s when Coco did it he was amazing. We are also met up with the customer Relations officer who was there last year but her left she came and travelled to see us the beautiful Yasmine, I would definitely go back if all you want is sun pool nice food and lovely staff definitely would recommend.

Absolutely loved our stay at this hotel! The swimming pool was clean, spacious, and perfect for both relaxing and having fun with the family. The food was delicious with a great variety every day – from fresh breakfasts to amazing dinners. What really stood out were the activities available – there was always something going on for both kids and adults. Our children were entertained with games, crafts, and mini discos, while we enjoyed live shows and fitness classes. A perfect place for a fun and relaxing family getaway

JAZ AQUAMRINE HURGHADA,

FANTASTIC RESORT

Hotel is fully enabled for the 4th industrial revolution with giant 5g masts using very advanced technology in this new technological age combined the internet of things and the internet of bodies. Maybe these towers should be showcased on the images of the hotel but they are not, hmm i wonder why. Anyway, like some unlimited internet is throttled. If you eat too much on your all inclusive deal, the technology here will block your stomach and make sure you can't eat, and it will make you feel sick. This is likely why people feel ill here and your stool samples show up nothing. You can fool some of the people but not all of them. It's a shame because the hotel is beautiful and the staff very friendly and likely unaware. Greed knows no ends. The hotel was iberotel costa mares. Never again

The hotel and staff are overall great. The entertainment and variety of food and drinks are acceptable. But there is a major concern that the hotel management/guest relationship hides behind “cleanliness certificate” to avoid any responsibility of food poisoning. Such a huge hotel cannot ensure 100% food safety, and they have no resources of their own to ensure customers are taken care of in case of a mishap. The 3rd party clinic on-site charges predatory prices for issues that would cost 1/10 anywhere else in EU, just because the tourist is insured. There is also no transparency about the costs upfront, so you are faced with the bill after the fact. In the end these high amounts raise the premiums and the excess still needs to be paid by the customer. All together 2 people got sick from our group, and we are frequent travelers across EU and Asian. As well as repeat visitors of Jaz Hotels - but this is the first time we have experienced this. Overall if you don’t get sick it’s a good time, but if you happen to get sick on your trip - you are on your own and hotel takes no responsibility .

We stayed in Jaz pyramids resort, Giza, Cairo from 24/03/25 till 30/03/25. Rooms are bit outdated needs lot of improvement, we have stayed in Jaz Hurghada
2 years before, better hotel location and services.

Jaz Pyramids doesn't represent Jaz brand by location and services

The big rip-off is they charged USD 140 to pick up from Airport which we booked through the hotel, but later we found out Viator provides the same van transfer to the Cairo airport through Emo travels charged us USD 48. Never ever book any taxi service through Jaz Hotels.

Just came home from a lovely relaxing week holiday, stayed at the Jaz beach hotel.
View from our room was amazing😍

Every member of staff couldn't do enough for us there so happy and friendly.
Food was lovely what you can expect being fully inclusive.
Cleaned our room everyday, Clean towels and beach towels also.
We will definitely be returning to this hotel....
Thank you for a lovely time Christine and Neil x

What an amazing hotel. Beautifully clean everywhere. Staff cannot do enough for you, they were great, always smiling & happy.
Food was exceptional.
Breakfast..fresh ommlettes & scrambled eggs every morning.
Lunch at either the beach bar or pool bar, pasta, burgers, sandwiches & Beautiful deserts.
Dinner lots of good choices. Different every night.
The sea is very shallow on the beach for miles, you cannot swim in it.

Just 1 bad point, some of the evening entertainment staff were very rude especially 1, young girl Sophie was very rude just because we didn't want to get up & join in. She pointed her finger at us & called us boring English people. I have tried to complain but with no outcome. She has no customer service skills what so ever, just wants to look pretty on the stage.
Other than this I highly reccomend this hotel. We will be returning next year.

I stayed in Jaz Fanara in early December 24, great place, room good and cleaner excellent, food was varied, great pool and staff, particularly the Brummie waiter in the pool bar/restaurant, he couldn't have been more helpful. I also liked the ice cream and lollies available. The beach was good, could have done with a lift back up, lol.
Things that could have been improved were, a lack of bins around the pool, more signage (I didn't find out there was a hot tub, till the last day) the food could have been warmer and because of the wind I got hit in the back by a window blowing open, so we jammed the table in front of it, regretfully the same happened the next day. I didn't see a menu for the Italian restaurant. (surely there should be one on display outside, to see if you fancy it ?)
However, these minor irritants, won't put me off, I'll be back next December.
Thanks

Iberotel Palace, Sharm El Sheikh is absolutely amazing. Our first adult only hotel and definitely won’t be our last visit there. The place is immaculate, lovely gardens, beach is beautiful and clean. Special thanks to Ayman for your attentiveness on the beach, he always came to see us make sure we was ok. No sellers on the beach, other than a man and his camel everyday, but they didn’t really bother you. Just a very relaxing place.

Amazing fish so close to the shore too. You can pay reception $10 each bottle of water and a fizzy drink included in that price, for a 5-10 minute boat ride to the hotels private beach where you can stay for 2 hours, walk out a short distance into the sea and the water drops off to about 30 foot so you can snorkel. We have been to Egypt many a time, but we saw fish here we have never seen before. The staff of the beach were very attentive, didn’t expect to be tipped but we did anyway.

The main hotel is lovely, reception always smells beautiful and clean. Food in all the restaurants is lovely and hot. All the staff wherever you go within the hotel are amazing, extremely helpful, never expecting tips but very thankful when you do. The bar staff are forever bring popcorn, crisps, nuts to you with your drinks. Free crisps and ice creams at the beach bar during the day too, all you got to do is ask.

The staff in the Blue Marine restaurant are fab, special thanks to Momen Mohamed, Sami (restaurant manager), and Mohamed Arafa the sous chef. They all went above and beyond to make our mealtimes pleasant and relaxed.

The rooms were lovely and clean, fresh towels everyday, etc.
literally just across the road is a shopping arcade, which is lovely to walk around at night, felt very safe. The mosque is such a beautiful building, especially at night time. We seriously can’t fault anything at all, this is the first time we have ever said we will go back to the same hotel next year!

Whilst we were away we read some bad reviews, and was very unsure as to why people were writing them. Things like, didn’t find out about the free ice creams or crisps till the last day! If that’s all people have to complain about they need to get a life. We had no issues with the staff being rude which is something else we read, I do believe sometimes people moan for the sake of it!

If you are thinking about going to Sharm seriously consider this hotel, you won’t be disappointed at all.