JB Hall Funeral Directors Reviews 

88
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Everyone has been professional, warm and supportive. Guidance, patience and understanding was provided in abundance by Jen throughout the process. On a lighter note , given that one day we will all tr... See more

Company replied

Rated 5 out of 5 stars

Jen and her colleague Carey were very caring and thoughtful during the whole process. Respectful and professional as they guided me through each stage and after the funeral. Jen arranged the flowers f... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I was becoming quite ill myself by the time the funeral came around but was able to attend and thought everything went as well as it could. My late sister having used the company when he... See more

Company replied

Rated 5 out of 5 stars

After the recent death of my father, JB Hall, were excellent in helping us through this very difficult time. Jen and Suzanne were both compassionate in carefully leading us through the decisions that... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home
  3. Non-Bank Financial Service

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. JB Hall Funeral Directors are based in Wokingham and are available 24 hours a day, 7 days a week.


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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4.9

All reviews

(88)

1 review in the last 12 months

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Rated 5 out of 5 stars

The staff of JBHall were exemplary

The staff of JBHall were exemplary. Jenny was the best So helpful. Nothing too much. Thank you

September 24, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Valerie

Thank you for taking the time to leave a review. We are pleased that Jenny and the team at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Great support at a difficult time

At an emotional time, JB Hall handled all our funeral arrangements very sensitively and efficiently. All my queries and emails were answered quickly and sympathetically, and on the day, the funeral went very smoothly.

August 2, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that funeral went very smoothly and that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent service

Excellent service from J B Hall at a very difficult time. Jen was very understanding and professional.

August 13, 2024
Unprompted review
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

For the funeral of a loved one you need calm and expert advice to ensure the arrangements are perfect and you can look back and say: 'it was a wonderful ending'

I want to thank you for your guidance, compassion and patience in the funeral arrangements for my beloved wife. From start to finish, J B Hall gave us everything we wanted and you responded to all our various changes to the Order of Service and we were delighted with the final presentation.

From the moment we were picked up, the Funeral Director, made sure that everything went smoothly and we greatly appreciated his attention to detail.

From all our family, thank you for your invaluable contribution to one of the most important days in our lives.

July 31, 2024
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Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall gave your beloved wife a wonderful service and that everything went smoothly.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Personal and sympathetic service

Personal and sympathetic service.
They kept me informed all the time regarding any changes.

August 9, 2024
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Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent Service

Jen and everyone we dealt with were very compassionate and excellent in helping us through the decisions that were needed to ensure everything was carried out to our wishes. The choice of Richard as Celebrant was inspired and ensured a fitting service was conducted on the day. Our thanks go to all of the team.

June 19, 2024
Unprompted review
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear David,
Thank you for taking the time to leave such a positive review.
We are pleased that Jen and all involved were able to offer such good support and advice whilst looking after you.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent service

Jen and her team provided first class assistance and service and I wholeheartedly recommend JB Hall Funeral Directors.

June 10, 2024
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Reply from JB Hall Funeral Directors

Dear Jenny

Thank you for leaving a review. We are pleased that Jen and the team at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

A really understanding and empathic…

A really understanding and empathic service in a difficult situation, thank you.

May 8, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Jane

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Professionals

At this sad time I found the advice, experience and expertise from Jen and her team to be invaluable in getting all the various tasks completed for the funeral.
At no time was there any hard sell, they just listened to what we were asking for, and gave 100% towards the day.

May 7, 2024
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Reply from JB Hall Funeral Directors

Dear Tony

Thank you for leaving a review. We are pleased that Jen at JB Hall was so invaluable whilst arranging the funeral and gave you the service that you wanted during this sad time.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager


Rated 5 out of 5 stars

Supported well

Helpful at every stage, patient & caring.

May 9, 2024
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Reply from JB Hall Funeral Directors

Dear Sally

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Staff are very helpful and friendly…

Staff are very helpful and friendly made you feel at ease with your family

April 17, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Extremely professional throughout

Extremely professional throughout, happy to recommend

March 27, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Nick

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 3 out of 5 stars

The company was fantastic and really…

The company was fantastic and really helpful but the trauma of loosing my dad was horrific

April 2, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues in JB Halls were able to offer you such a high standard of care and service.

We are sorry that you are suffering trauma from the loss of your dad. We offer free of charge bereavement support if that is something you would like.

This is through our dedicated Bereavement Care team who you can find more information about on the following link - https://bereavementcare.uk

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Thank you for looking after my dad

Thank you for looking after my dad, and helping us give him a good send off! All the best. Many Thanks. X

March 20, 2024
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Reply from JB Hall Funeral Directors

Dear James,
Thank you for taking the time to leave a review.
We are glad that our colleagues at JB Halls were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience and Aftercare Manager

Rated 5 out of 5 stars

Everyone has been professional

Everyone has been professional, warm and supportive. Guidance, patience and understanding was provided in abundance by Jen throughout the process. On a lighter note , given that one day we will all tread this path , we will certainly know where to go in our darkest hour . Thank you x

March 12, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Victoria,
Thank you for leaving such a lovely review.
We are pleased that Jen and the rest of the team were able to be so warm and supportive.
We will pass on your kind words.

Kind Regards
Claire McGinty Client Experience & Aftercare Manager

Rated 5 out of 5 stars

JB halls

JB halls were easy too work with and made everything very clear and would always go the extra mile to help you.
Jen was amazing! very caring and supportive throughout the whole process.
Nothing was ever too much trouble and with there help my dad had the most amazing send off that he deserved.
I felt supported from start to end.

February 14, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Kirsty

Thank you for leaving such a lovely review. We are pleased that Jen at JB Halls was so caring and supportive and that your dad had the send off that he deserved.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Wonderful cate and attention

Everyone looked after me from start ti finish with much respect and kindness

February 9, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Mrs Brown


Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Halls were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Compassionate service

After the recent death of my father, JB Hall, were excellent in helping us through this very difficult time. Jen and Suzanne were both compassionate in carefully leading us through the decisions that were needed and ensured that everything was carried out to our families wishes. The service we received was excellent and we could not have asked for more prior to the funeral and on the day itself. Our thanks go to all of their team.

January 1, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear DW,
Thank you for taking the time to leave such a positive review.
We are pleased that Jen and Suzanne were able to offer the best care, support and experience during your time with us.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Everything went according to plan

Everything went according to plan. very kind, friendly and considerate at difficult time.

January 12, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Mrs Ainscough,
Thank you for leaving a review.
We are pleased that our colleagues at JB Halls were able to offer such good care, support and experience during this difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Super service throughout

Organised, friendly, respectful. Nothing seemed to be too much trouble to be able to tailor the service and funeral to our wishes. Really couldn't ask for more.

January 17, 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Stuart,
Thank you for taking the time to leave a review.
We are pleased that our colleagues at JB Halls were organised, friendly and respectful during your time with us.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

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