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JBugs Reviews 3,999

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TrustScore 4.5 out of 5

4.5

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products, reasonable prices, and efficient order processing. Many appreciate the quick delivery service and the availability of a wide range of parts, making it a go-to source for their needs. The helpfulness of the staff and the useful technical tips are also frequently highlighted. However, some customers also noted occasional issues with product quality, particularly with certain non-OEM parts requiring adjustments or not fitting as expected. A few people experienced damaged items upon arrival or received incorrect/used parts, though the company generally rectified these situations. There were also isolated instances of slower shipping or items being on backorder.

What people talk about most

Product

People report positive experiences with product quality and availability. Many customers praise the wide... See more

Order

Consumers generally express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt shipping, with... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the good quality parts,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the reasonable and fair pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made several orders in the past few months and all parts received in timely fashion. Only glitch is when shipping heavy and light items, would recommend more/better packing material to protect a... See more

Rated 5 out of 5 stars

I purchased an electronic ignition for a 1969 bug. Information stated it would work. It doesn’t. I can’t get anyone to contact me to try and resolve by suggestions or a different product. Ky... See more

Rated 5 out of 5 stars

Made my order out and waited for my parts. Using the tracking number I knew when they would show up. Upon arrival I noticed a couple damaged items. I logged onto the website and selected return for th... See more

Rated 4 out of 5 stars

Although the price was fair, I had to rework two of the items purchased. The brake cylinder reservoir has an outlet that is tapered to an extent that the hose slips off with virtually no force. I had... See more

Company details

  1. Vehicles & Transportation

Written by the company

For over 26 years we have been serving the Volkswagen industry with the finest air-cooled VW parts and top of the line customer service and technical support. We are committed to providing our customers with the most accurate information and assistance when they order their classic VW parts. Our staff works on their own VW restoration projects in order to learn more about the cars and pass that knowledge and understanding of the process along to our customers. We are eager to receive feedback from our customers regarding their experiences with us so we can continue to improve the service we provide. Please do not hesitate to call our sales staff directly if there is an urgent issue that we can help resolve immediately.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

JBugs is the best.

The products are good quality and they ship in a timely manner. Anything comes up and they fix it. Once in a while something is on back order, but they get it to me quickly.
I can’t say enough good about this company!
I often times do not know what I’m doing and they are there to help.

September 8, 2025
Rated 5 out of 5 stars

Easy, reliable, and fair.

JBugs makes it easy to find the parts I'm after, tends to have them in stock and has reliably good prices. Shipping is fast and includes good communication. These guys do it like they should.

September 7, 2025
Rated 5 out of 5 stars

Mufflers

Part availability prompt shipping and good part quality also decent pricing

September 7, 2025
Rated 5 out of 5 stars

Great parts, fair prices and excellent service

I’ve purchased many parts for my 67 Beetle from JBugs over the years. The good quality parts and fair prices have made me a regular customer. The customer service is excellent; a minor issue with my latest purchase was resolved promptly and to my satisfaction. I highly recommend JBugs!

September 7, 2025
Rated 5 out of 5 stars

Service Makes Them Great

The products are top quality. The prices are fair. However, customer service is outstanding. Any time I have had a needed help on an item (selecting, installing, returning) customer service has gone above and beyond to assist me.

September 6, 2025
Rated 5 out of 5 stars

Jbugs is a Trustworthy Company

Well, Jbugs has improved its service. Now the package is better, the products are well protected. Also, Jbugs has proven to be a trustworthy company because it amends its mistake when received a defective product. Thanks so much Jbugs!

September 7, 2025
Rated 1 out of 5 stars

Order # 1923680

Order # 1923680
Ordered a couple months ago and still waiting for some of my items, I have called several times and gotten zero help 🤷‍♂️ is it possible to contact your supplier and ask about the hold up??? I paid for these upfront so I’m a little anxious about the Long Wait 😐

August 20, 2025
Rated 4 out of 5 stars

You have the easiest website to…

You have the easiest website to navigate and being 65 it means everything. I've called a couple of times and was impressed with your staff. Especially the gentleman who suggested a dark wood steering wheel. Love it

September 1, 2025

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