J&Co Jewellery Reviews 

so bad. Wish I could give 1 stars. Such a scam of a company. Will never shop here again and I advise everyone else to save your money

The jewellery i received was super nice so i feel i cant give it 1 star, but a few weeks after delivery i received a nasty and unexpected customs bill (i paid £180 on jewellery to be hit with a further £44 customs fee, which was NOT made clear on purchase) so i feel pretty scammed. The company could at least offer to help with these costs. if i knew this i would never have ordered! and wont be ordering from here again!

Didn't recieve the product. They say it was returned by customs for custom fee was not paid. What customfee??? Didn't recieve any message that i was obliged to pay that on top of the price and deliverycosts...

I can cancel the parcel, they 'offer' but i costs me 15 euro!!! NO CUSTOMER SERVICE!!

Retry isn't quaranteed i does arrive...

These guys are a fraud. I found a charge on my credit card and they want all my credit card info to identify the charge. They asked for a screenshot of my credit card statement! No phone to call. I have no idea who these guys are and never bought a thing. I will dispute the charge with my credit card company.

received my earring n they were lovely after a week of wearing them on of the earrings kept falling out all the time, emailed them n they were so rude n unprofessional and send me a link to how to clip them properly even though i was only having this problem with one loose earring the other side was perfectly fine

I bought the 14K Solid Gold Teardrop Diamond Droplet Labret Earring. It is smaller than I can imagine. It was meant for my helix piercing but it was impossible to get the top part in and screw at the same time. I am a very patient person and I tried for a week and still failed terribly. Too small to hold and I dropped it countless times trying to screw it in. I have other flat back earrings and none designed like this. Horrible!

I ordered 2 pairs of earring which supposed to be solid gold. Waste of money. The pearl earring were so poor quality the pearl fell very fast. The other pair changed colours. No words to explain how disappointed I am.

I was really worried when I read the reviews online. However, I had no need to worry.
There were no customs fee (UK) and my delivery came within the week.
The jewellery arrive in a lovely pink box and in little pouches.
The metal is good quality. I have sensitive ears and they know bad metal within 2mins of wearing it. No reaction to the silver earrings bought.
My experience was great and absolutely not like any of the negative reviews.

I ordered two flatback earrings that will not open. The backs will not come off, even with tools. They're refusing to refund me on the defective product. I'll be disputing the charge with my credit card co.

DO NOT BUY FROM THIS COMPANY. I bought 4 hoop earrings which cost over £100 in total and one of the earrings were defective. They would not give me a refund and told me to try and bend it back into shape! Absolutely awful company and I just wish I’d have read the Trust Pilot reviews before buying from them! Needless to say my Bank are now involved in getting my money back from them.

I bought a few earrings and noticed when I took them off the part that goes in the ear were completely black. I sent them an email and they asked me to send them a photo. I have sent them the photo on two separate occasions and they said they didn’t receive it. But when I send them a email without the photo they receive it. This is a complete waste of time and being deceitful toward genuine clients trying to resolve a problem without prolonging the issue. Please be aware that there is no after care for clients from this company.

Crap quality, no returns on pierced jewellery. Hoop clicker earrings I ordered are almost impossible to open, cheap looking, thicker than expected and therefore don't fit all piercings. Even if they do agree to a return, their refund policy is in the form of store credit, which I certainly don't want.

Absolute scam. I ordered one surgical steel clicker. They are advertising their products in Europe and nowhere it is made clear in the advert that they are in fact based in Singapore and that no matter how small your order is you will have to pay extra customs fees on it. On their website in the terms they conveniently withdraw from any responsibility and state that everything is the buyers responsibility. There are no returns and refunds either. Now if I paid the customs fee I would be paying about 40 Euros for one tiny little hinged clicker which is sold for 10€ in a piercing shop in Europe. This is called fraud. Disgusting. Good thing I can take it up with my bank, you won’t be seeing my money that’s for sure.

They sent me the wrong product and quality was not worth the money at all.

Dissatisfied!!!!

Totally misleading photos on the model, looked nothing like what I ordered which at £70+ for a single labret stud is really disappointing. Contacted them but no help whatsoever.

The jewellery is cheap looking when it finally arrives, which takes several weeks because it's not transparent that it's from Singapore. I have 6 ear piercings and ordered some of the pretty little studs. None of them fit through my decades old pierced holes and I have bought many brands in the past. Total waste of money.

I knew something was fishy from their instagram adverts. You can LITERALLY buy their exact jewelry from aliexpress for under 2 euro.

None of their stuff is handmade or whatever they claim on the website, its just another scummy website selling aliexpress garbage for 10x what it costs directly from supplier.

Don't get ripped off by this low effort drop shipping scam bs.

I purchased a gift from j&co jewellery
Over £200 and payed extra to have it gift wrapped the purchase was good and the packaging was great how ever a week later I get a bill from there courier fedex telling me they had paid money to speed up the transaction I had to pay them £44.23 or they was going to start court action and now I’ve overpaid for the items and their not worth the money
I’m disappointed in the way j&co do their business as they should make you aware their is a extra cost or they should at least put the extra cost on when your at their checkout so you can see the extra charge so you have a choice that’s what every other company does so no excuse if I would of known I would not purchase the items from them and brought from someone else so be aware when buying from j&co jewellery because you will end up paying more than the items are worth

I ordered 3 pairs of gold stud earrings, at a cost of £59. I didn’t realise they were coming from Singapore. So after looking at reviews I felt anxious and thought I’d wasted my money.
After 2 weeks the parcel finally arrived. It was well packaged, and in a beautiful butterfly box, each pair of earrings in a lovely pouch together with a thank you card.
The earrings look good quality so will try them later. So other than the website a bit unclear of its location, and a 2 week delivery, I’m very happy with my order, and will be ordering again. I give this co 4 stars, would have been 5 if the website was a bit more transparent, so thank you, I’m very happy with my purchase.

Dishonorable company, they loooove rejecting returns and exchanges even for valid reason and their policy is literally ridiculous. There's no good reason I shouldn't have been able to simply EXCHANGE some rings I purchased that were a tad too small. I literally measured and sized each finger before purchase but even on their site it says that the sizing can vary a bit. When I received the rings (ordered size 5 in all) I realized that they ran a tad small and a 6 in all would probably be better, emailed them and they emailed me back a bunch of policies, several that weren't even relevant to my situation about why I can't exchange and have full ownership of the rings.

They emailed me snippets about pierced jewellery and earrings not being returnable or exchangeable, well rings are neither of those things. Then they said that they don't accept returns or exchanges for items bought during a sale... I didn't even know a sale was ongoing when I got to the site to purchase the rings AND the sale just automatically applied at cart! It really shouldn't even matter for an exchange, a return I could understand maybe. They just want any reason to have to stick you with the jewellery is the bottom line

How dishonorable of them to stick me with over $60 worth of rings I clearly can't do anything with as if exchanging for the proper size will break the bank for them, they are greedy and don't care about the customer and I have to believe that so many of those reviews on the site are fake! Or they are hiding all the negative reviews at a minimum, I mean just look at how many negative reviews are here vs all the 5 Star reviews on their site. Terrible company with good marketing, will find somewhere else to purchase jewellery be cause honestly they overcharge for what they provide anyway.

The rings I received were waaay too malleable and prone to breakage for what I paid anyhow.

I've purchased here previously and not necessarily had a problem (earrings, necklaces) but when it comes to jewelry with a size, you just have to be more understanding that there may be mismatches with sizing of the jewellery and not leave your customer hanging. Terrible company.