JD Sports Australia  Reviews 

I ordered some shoes online,Instead of the 11.5 Airmax's I recieved a Pair of pink Air Force ones size 6.5.I sent them back the same day and now 2 weeks later i'm told it could be another week or two until I recieve a refund.I understand mistakes can happen but surely I should get my money back immediately.

Wont be shopping here at Jd sports Browns Plains ever again, needed a 15c bag for a bag of chips that broke one of the guys on the floor went to get me a bag to help but the manager with a gross attitude said nope cant give bags away for free completely undermined her worker made me feel like a scab, i felt bad for worker, then i asked if i could buy one she said nope so i went to foot locker and was helped out instantly so purchased our stuff from there but they didnt have the airforce shoes we needed when jd did but i didnt go back as after i confronted manager she sarcastically said sorry but she wasnt so i said you dont look sorry she said im sorry we cant give bags away for free, a 15 cent bag!!! i even offered to pay for it lol and i said im going to make a purchase she said sorry you need to make purchase first i said are you really sorry cause she didnt seem sorry at all she said do you want to leave! Wow what a manager, rude attitude towards employee and customer over a plastic bag so stuff her and her terrible attitude literally lost $500+ sale over a 15c bag shameful, bad customer service unhelpful manager with rotten attitude and ego, poor people working under her.

Item came ripped along the seams. Tried to call two different local stores, to see if I can get an exchange, hang on hold each time for 5 minutes before being disconnected.
Not into clothes that you can wear once, and not even wash for fear of making the damage worse

JD elizabeth is so unorganized. We waited half an hour to have someone bring us the shoes from out back and then they were the wrong ones. Then when we lined up to buy the wrong nike shoes because we didnt want to wait another half hr and also some tommy hilfigure sneakers, others who were waiting less time than us jumped the que, so when I went up and said something they told us we were rude and to line back up. We left the store immediately along with other ppl who were sick of waiting

I was disgusted by the fact that I was able to order a pair of Nike Phantom Gold dunks online for a gift, only to be promptly refunded with no explanation. After writing to customer service asking them to do better, I was then told a lie. The answer was that apparently the size I asked for was not in stock after checking all of their warehouses. Funny thing was, was I went back and checked the website, the whole image had been removed and they were completely no longer available. I am not happy at all as the person I was buying these for is now very upset and the weak response was abysmal. I will never walk into a store again and hope that you all consider this awful service before you part with your hard earned dollars.

Customer service is so bad they sent me the wrong size track suit I order for my wife. I kindly called to ask they fix it and was treated so rudely I would never shop here again looks like the rest of the people that have shopped there have reached the same conclusion

Would give zero stars if I could. Made an order online and was only sent 5 out of 16!!! Yes, 16!!! Items. Ordering from them previously with no issues prior I knew that their dispatch email often says “PLEASE NOTE: YOUR ORDER MAY BE SENT FROM TWO OR MORE LOCATIONS.
THIS MEANS YOU MAY RECEIVE SEPARATE PACKAGES & DIFFERENT TIMES.” So I assumed I would be sent multiple packages or at least an additional package with the remaining items. Nope! No further emails or contact from them whatsoever and after emailing evidence and calling them several times, sending the dispute form they insisted I send, and photo evidence that I didn’t receive all items, they were very rude, petty and unhelpful, almost accusatory and not apologetic whatsoever. They then had to audacity to state that they have investigated the situation and apparently ALL items were packed and dispatched?! How!? When I clearly don’t have them to show for it!!! Clearly, I shouldn’t have had so much trust in JD Sports. Your bloody workers probably stole the items kept them for themselves and claimed it as such!!! Literally just an honest person trying to get some clothes for her kids. No apology given. No offer of compensation or even a goddamn discount code for crying out loud, nothing!!! As a gesture of goodwill. Absolutely atrocious how they’ve handled everything. Will NOT be ordering from them AGAIN.

I placed an order for Air Force 1 shoes on a Sunday and payed for express which came on Tuesday which is fine. The issue I have is JD’s dispatch team send it in a plastic satchel. My box was damaged and could tell this shoe was returned prior to the warehouse and then shipped out to me. I will be very hesitant ordering from JD online in the future.

Almost every time I've shopped at JD liverpool I've had 10 out of 10 service. I'm always greeted efficiently and made to feel welcome. The team members have treated be politely and given great one on one service.
There was only one time when they had first opened in liverpool sydney, I wasn't greeted or even acknowledged to which lead me to walk out of the store.
However the good definitely outweighs the bad here for me.
Each time I've entered that store I've left with a pair of shoes/ clothing etc.
Again today,I had fantastic service and left with another pair of shoes. And ill also be writing to their customer service team AGAIN to let them know how pleased I am shopping there.
I only shop at JD now to purchase shoes for myself and family.

They sent me some shoes that had clearly been wore - scuff marks, stains, some old glue. Tried to get a partial refund, they offered 10% or for me to return then via the post office. They basically put in as little effort to rectify it as possible.

Edit: response to below…I couldn’t remove the marks and there were 5 marks altogether. Looks like these were previously returned shoes. Paying $150 for $170 shoes with marks on them isn’t a good situation for the customer. No one would want to buy clothing that already has marks on them. The below reply shows what little regard for high standards, quality and customer service JD Sports has, hence all the other reviews like mine. I didn’t ask for anything in my first customer service email and was told to just return them, then I was offered $20, then I requested 50%. I now have to waste my time returning the shoes for JD Sports to send to another customer.

Pacific Fair store on the Gold Coast. Tried to return a defective pair of shoes, only to be told by the store manager that none of the shoes come with any form of warranty. It seems JD Sports Australia is above and beyond Australian consumer law.

REPLY TO JD STORE:

1. Visit to the store in question, there was no instore inspection. As per the original review, it was advised the shoe is not covered under any form of warranty.

2. "JD Sports do not have the same warranty processes as specific manufacturers" does this comply with Australian consumer law? If not, JD Sport Australia is not honoring contract which is a liability under Australian legislation(s).

Went to the Blacktown store in westpoint the most disgusting attitudes I have ever come across , staff are too busy chit chatting to each other to help u , when u do ask for help u are met with dirty looks . If u could get away with knocking them out u would . Never ever shopping there again disgusting

Frankston JD sport store are rip offs my daughter 12 years brought a pair shoes on sale for $144 down from $180 she said to the lady at counter that they $144 and she no they are $180 so she paid with Christmas vouchers we get home and the sale label still attached and says 144 so I went back today and asked for a $40 even refund to cover parking cost and time and all my daughter gets is a credit to store disgusting 👎 never going to Frankston JD again. I truly would not even give them a 1star to me 0 stars disgusting

Absolutely useless. You take the $$ but can't deliver on agreed times. Mark my word you WILL NOT see another purchase from me. I hope everyone who reads this review takes note of just how bad you are. Maybe I can give the gift as an Easter present instead, if it arrives by then.

WORST SERVICE AND LONGEST DELIVERY TIMES TO AUSTRALIA. I PLACED AND ORDER ON 24 NOVEMBER THINKING I'LL GET THE SHOES AS A BDAY PRESENT AND ITS 12 DECEMBER NOW THE PARCEL STILL BEING DELIVERED. I ASKED THEM TO CANCEL THE ORDER MANY TIMES BUT THEY SAID THEY CAN'T CANCEL AND IF I WANT TO I CAN POST IT BACK ON MY EXPENSE. THE BIGGEST JOKE OF A COMPANY, NOT WORTH ORDERING FROM THEM - HOPE PEOPLE READ THIS BEFORE BUYING.

Worst customer service ever. Will never purchase anything from JD again. Between employees being rude, dismissive and abrupt not worth it. Both mine and sons Nike 270 got tiny while at front after son had them for a month and only wore them twice manager gave grief finally agreed to exchange after me having to advise him of the consumer laws for faulty products which I shouldn’t have to do manager extremely rude. Didn’t bother taking mine back couldn’t be bothered with the fight. Thought I’d give jd Benwfit of the doubt went to a different store son was trying something on in changeroom I was standing outside his door this lady shoved past me and said move I was shocked when I realised she was actually an employee told my son get dressed we’re not buying anything ever from JD again. Literally went next door to footlocker and spend $ their x10 better customer service.

Beware. Extremely poor customer service. I purchased a pair of shoes on sale. I waited 2 weeks, only to realise that they have sent me the completely wrong shoes. (Of similar value).. I checked the website and the shoes I bought had been taken down from the website. All I asked was to receive a different colour variation of the same shoe (so that I could still benefit from the sale price) which I thought was quite fair, as this was their mistake. 20 emails later, and some phone calls to managers. The only thing they offer is a refund. Their system conveniently doesn't allow to do ANYTHING but returns/refunds. Worst customer support I have ever delt with in my life.

Customer Service do not deserve a star at all. The most horrible delivery and shipping experience i have with my entire online purchasing life! I am very mad & disappointed yet they can't help. All they do is WASH THEIR HANDS that they dont have any control etc. That's not how you treat your customers JD. surely you should do something to assure your customers. Not like your answers keep pointing to other parties involve. That's how your customer service sucks!

Very poor customer service. Order shoes two weeks ago still waiting. Customer service has got no clue.

DO NOT BUY ANYTHING FROM THIS STORE!!! it's a SCAM... spend your hard earned money elsewhere. I paid 220AUD for a pair of sneakers. As soon as i opened the parcel plastic bag and saw the box, I immediately knew they were FAKE before opening the box with the shoes in it. Guess what? I WAS RIGHT....THEY WERE FAKE...FAKE...FAKE....glue all over the shoes, grey material that is supposed to be black, the shape was weird, it didnt fit, yet it was my actual NIKE shoe size....legal action needs to happen as they are scamming people.