Delivery was slower than expected- perhaps I was just expecting too much (ordered 23rd, delivered 31st) T-shirt is great and what I was wanting.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super fast shipping. Item received in good condition. However the security tag was there still attached and it was a bit hard for me to take off hence 4 stars.
Prompt delivery. Pleased with quality. The garment washed & dried well, kept it's shape & colour. Overall pleased with purchase. Like the discounts & specials too.
Very respectful and the lady served us was cheerful Supportive and encouraging as I was looking for a pair for my first ever challenge in a gym after 17year This makes it more encouraging to be ther... See more
Company details
Written by the company
JD Sports is the world’s leading sports fashion retailer, connecting consumers with the biggest brands, latest products and most influential trends shaping youth culture today. With an extensive range of footwear, apparel and accessories across men’s, women’s and kids’, JD offers a curated mix of the best global sports fashion trends alongside hundreds of exclusive products available Only At JD. Our range highlights the best products from our global key account partners, including Nike, Jordan, adidas, ASICS, New Balance, On, Hoodrich and many more. Driven by our global Forever Forward mindset, JD sits at the intersection of sport, fashion and culture, inspiring the next generation through authentic brand partnerships, premium retail experiences and a commitment to staying ahead of what’s next. From major cities to local communities, JD continues to power youth culture on every corner of the world.
Contact info
4.3
Excellent
730 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick delivery and easy to deal with
July 29, 2026
Customer experience
Although one of my purchase was cancelled without explanation I’m still happy with my purchased . Not so much with the product size. I thought medium is a good size but it’s too big for me.
July 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered some present for my son.i ve…
I ordered some present for my son.i ve got delivered a differente item so i send it back and was waiting to get my order delivered. Which never came so i soend time shopping online then the shop nade a mistake so i had to rush to a shop to purchase birthday present no apologise or news from the shop .
I won t bother try again to order there.
August 5, 2026
Reply from JD Sports New Zealand
So sorry this has happened. I’ll notify our team so they can expedite the refund due to the inconvenience caused.
If there’s anything else I can help with, please let me know.
Thanks,
Team JD
THE DELIVERY
August 4, 2026
I love JD's especially Manukau store
I love JD's especially Manukau store, the staff are ALWAYS friendly and helpful, and if you go on just the right day they have really great sales
August 4, 2026
Delivery takes long
I ordered the product on the 2nd of August it is now the the 12th, and still yet to see my shoes.
August 3, 2026
Reply from JD Sports New Zealand
We’re sorry to hear you’re still waiting for your shoes. We completely understand how frustrating this must be. Our customer care team has sent you an email so we can look into your order and assist you further. We appreciate your patience and hope to get this sorted for you soon.
Team JD
Always a pleasure to deal with
Always a pleasure to deal with . Customer service is so good !
July 28, 2026
Awesome service fast and efficient also…
Awesome service fast and efficient also when you have the wrong item exchange is easy at the store thankyou
August 4, 2026
My shoes haven’t arrived yet
August 4, 2026
Reply from JD Sports New Zealand
We’re sorry to hear your shoes haven’t arrived yet. Our Customer Care team has sent you an email regarding your order, so please check your inbox and follow up with us there so we can assist further.
Team JD
Very prompt delivery and low price.
August 4, 2026
Easy ordering procedure and super quick…
Easy ordering procedure and super quick delivery.
Very happy with the service and product.
July 28, 2026
I only had one issue and thats that the…
I only had one issue and thats that the shoes took longer to get here than i thought they would. I thought they would just come from auckland but the were sent from Australia.
July 28, 2026
Quick and efficient
July 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.