Jdsports Reviews 8,912

TrustScore 2.5 out of 5

2.3

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Rated 5 out of 5 stars

I want to give shoutout to Nordine from JD Sports in Fields. Absolutely amazing customer service!!! He knows a lot about sneakers and does his job well. I bought sneakers from tricky material and he e... See more

Rated 1 out of 5 stars

I bought a pair of Adidas shoes from JD Sports that developed a clear manufacturing defect after only a few uses. Instead of honoring the 2-year 'Reklamationsret' under Danish law, both companies are... See more

Rated 1 out of 5 stars

Never purchasing from them again. We had a very disappointing experience and felt completely ignored by the staff. We purchased a pair of shoes from the store in Fields, and only three days... See more

Rated 3 out of 5 stars

It was a good experience from JD sport for shopping online through their own application. Although it is good I have seen some minor disadvantages like I couldn’t exchange the size of the shoes. But I... See more

Company replied

Company details

  1. Events & Entertainment

About Jdsports

Written by the company

JD Sports er en af Danmarks største leverandører af sportsmode. Der tilbydes et bredt udvalg af løbesko, sneakers, modetøj og tilbehør til både herrer, damer og børn – og 80 % af dette er eksklusivt hos JD. Det nuværende udvalg har produkter fra alle de store sportsmærker, såsom Nike, adidas, Ellesse, Fila, The North Face, Reebok, Converse, Lacoste, Puma... og mange flere, inklusive JD eksklusive brands som McKenzie og Pink Soda Sport

Kontakt Os

Contact info

2.3

Poor

TrustScore 2.5 out of 5

9K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Rated 2 out of 5 stars

Det er ALT for dyrt at returnere en…

Det er ALT for dyrt at returnere en vare! Over 100 kr. for et par sko. Køber ikke ved JDsports igen!

April 13, 2023
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Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

The reason is that I have been…

The reason is that I have been returning a vest for two weeks and the money has not yet come out

March 17, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

Cancelled my order with no reason and…

Cancelled my order with no reason and ignored my messages when I contacted them to ask why. Item was still in stock on the page. Not the first time it's happened and I have heard from others it happens regularly.

February 27, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 5 out of 5 stars

God service......

February 26, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din tilbagemelding!

Hav en god dag!

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

Absolutely shocking ordered some…

Absolutely shocking ordered some trainers still not received them £70 which is the most I’ve spent on trainers for my sons birthday they messaged to say we can help then sent the details and still not heard back from them so gutted that his birthday he won’t have his present because o don’t actually have the money to rebuy them they should be ashamed!!!!!!!

February 6, 2023
Unprompted review
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

At man skal betale for at sende en vare…

At man skal betale for at sende en vare retur er simpelhen til grin altså at man generelt skal betale for det når man os har betalt for fragt

February 18, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

Cancelled

I bought a shirt on sale. I had been looking forward to wearing that shirt for ages, but alas - JDsport cancelled my order suddenly with no explanation. Never shopping here again

February 15, 2023
Unprompted review
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

I ordered online and it never reaches

I ordered online and it never reaches. after 25 days, I had to cancel the order.
Pathetic service.

December 31, 2022
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 1 out of 5 stars

A company that should be avoided.

I have ordered a package which was received after almost 3 weeks. I tried to returned some of the items in the order and for the past 16 days i have not received anything from them. You also need to pay for the return of the package and you need to return in ourside Dk so it cost over 100kr.
I have tried ordering from them twice and both times the waiting time is ridiculos. I would avoid JDsports!

January 2, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 5 out of 5 stars

God[*{*}*{*]*

January 16, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din tilbagemelding!

Hav en god dag!

Med venlig hilsen,
JD Sports kundeservice

Rated 3 out of 5 stars

Fin levering

Fin levering, dog skuffende returnering. 106 kr for returnering af et par sko og alt for lang returbehandlingstid.

January 2, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din henvendelse. 

Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.

Send venligst en e-mail med dine ordreoplysninger til kundeservice@jdsports.dk - ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.

Med venlig hilsen,
JD Sports kundeservice

Rated 4 out of 5 stars

Bytte vare

Tak for god service

January 2, 2023
Jdsports logo

Reply from Jdsports

Hej,

Tak for din tilbagemelding!

Hav en god dag!

Med venlig hilsen,
JD Sports kundeservice

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