JD Sports, Ireland Reviews 21,397

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, particularly trainers, and find the ordering process, especially online and click-and-collect, to be easy and hassle-free. Several people also highlight fast delivery and the helpfulness of staff in stores. However, some people were dissatisfied with customer service, reporting issues with unhelpful staff and a lack of urgency. There are also mixed opinions regarding product accuracy, with some receiving damaged items or products that differed from their online appearance. Delivery times and order fulfillment also show inconsistencies, with some experiencing delays or receiving incomplete/incorrect orders.

What people talk about most

Product

People report ambiguous experiences with products. While some consumers praise the quality and style of... See more

Order

Users describe ambiguous interactions with order. While some customers praise quick delivery, hassle-free... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise the fast delivery,... See more

Staff

Reviewers mention ambiguous feedback about staff. Many customers report positive experiences with helpful and... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report a lack of... See more

Based on these reviews

Rated 4 out of 5 stars

They have a lot to offer online and offline and seem to be trendy and know who their audience is, which is respectable. Realistically, theyre a good shop. But for my online experience, I feel the... See more

Company replied

Rated 4 out of 5 stars

JD company is going well with there products, quality stuff, quality trainers in general very good quality things

Company replied

Rated 3 out of 5 stars

So many staff but not a lot of customer service and absolutely no urgency in anything.

Company replied

Rated 3 out of 5 stars

I bought a rose Stanley quencher as a present for my friend, unfortunately JD Sports just sent me a scratched damaged item. It is not even in its own box. Very dissatisfied with the scratched item th... See more

Company replied


Company details

  1. Clothing Store

About JD Sports, Ireland

Written by the company

JD Sports - where sports fashion meets street style. With all the hottest collections from Nike, adidas, Vans and more, JD is the undisputed King of Trainers and unrivalled in our selection of brands. New and exclusive products land in-store and online daily, making JD your one-stop hot spot for top trending fashion. Head to JD now to shop the hottest looks to freshen up your 'fit!

Contact us via Customer Care

Contact info

3.6

Average

TrustScore 3.5 out of 5

21K reviews

5-star
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Rated 5 out of 5 stars

100% recommend!

Everything was straightforward ;) website easy to navigate. Size in description was accurate. 100% recommend!

April 12, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

Rated 1 out of 5 stars

Very bad never got my order ended up…

Very bad never got my order ended up getting a refund

April 16, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 4 out of 5 stars

The white Nike t-shirt wasn’t well…

The white Nike t-shirt wasn’t well tailored

April 22, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Sports Customer Care Team

Rated 1 out of 5 stars

Both sliders said they were the same…

Both sliders said they were the same size but they were completely different one been a lot larger than the other

April 22, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
JD Customer Care Team

Rated 5 out of 5 stars

Perfect fit

Perfect fit

April 22, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
JD Customer Care Team

Rated 5 out of 5 stars

Friendly staff and efficient service…

Friendly staff and efficient service with a wide variety of stock

April 21, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
JD Customer Care Team

Rated 5 out of 5 stars

Great products

Great products, fast delivety

April 16, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
JD Customer Care Team

Rated 1 out of 5 stars

Im still waiting on half my order and…

Im still waiting on half my order and no info on it

April 18, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 3 out of 5 stars

Good delivery

i dislike about i already paid check my cart but i will recieved email that the item is out of stock.

April 16, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 3 out of 5 stars

Quality of the clothing hasn't been…

Quality of the clothing hasn't been great. For example bought a monterrain tracksuit. Washed on a 30 wash and the hole loga start to peel off. Happened on 2 tracksuits bought from JD.

April 16, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 3 out of 5 stars

Personalisation not refunded

Normally don’t have issues with this company but ordered personalised rugby boots but they didn’t come personalised and no answer from customer care

April 16, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

It was very good

It was very good

April 16, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
JD Customer Care Team

Rated 5 out of 5 stars

So amazing especially the delivery I am…

So amazing especially the delivery I am very happy with my purchase and I highly recommend to everyone

April 21, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
JD Customer Care Team

Rated 1 out of 5 stars

When i got home they didn't put one of…

When i got home they didn't put one of the tshirts in the bag as there was confusion with another customer at the till

April 21, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Really good customer service

Really good customer service

April 21, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
JD Customer Care Team

Rated 1 out of 5 stars

Received my order with a security tag…

Received my order with a security tag still on it! Which was disappointing because it was a birthday present that would’ve been worn that same weekend but instead I had to drive an hour out of my way the following week to go to a jd sports store and get the security tag removed. The item was clearly just thrown into the parcel bag with no clear plastic around it like other items I had received previously. It was extremely obvious that the security tag was still on the item when I took it out so I’m unsure how a staff member would’ve missed this. Just pure lack of attention to detail and care for the item!

April 21, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

April 21, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
JD Customer Care Team

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