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Disappointed the jeans came with a huge Casey Jean label. I got a custom pair of Levi’s and you could see very obvious repairs. Nothing like what they had advertised.
Not worth the money
Really happy with my experience! What lovely people behind the company! The team were so quick and attentive with their emails, and I felt well looked after throughout the process. My vintage jeans are perfect and I absolutely love them. Great customer service and amazing quality.
I purchased a pair of ready-to-wear jeans directly from Jean Vintage via their website. I attempted to return the item within the 14-day legal cooling-off period that applies to online purchases under the Consumer Contracts Regulations 2013. To my surprise, Jean Vintage refused to issue a refund and instead insisted I could only receive store credit — a policy that is not only poor practice, but in clear breach of UK consumer law.
I attempted to resolve this with the brand directly, but they remained dismissive and uncooperative. I then took them to small claims court to recover the funds and of course as per the law I received my full refund.
Don’t let these entitled companies try and break the law and rob your of your hard earned money!
Horrible customer service. I ordered a vintage bag from them and it wasn't as described. I understand that you can't picture every single imperfection a vintage item has, but notable defects should be at least listed in the description.
Sold a bag to them. It was easy and quick. Simply sent a message about the bag and received a quote. Sent the bag to them and received the money shorty after. Would definitely use them again.
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