Jeep UK Reviews 69

My daughter bought a brand new jeep avenger summit 1.2L manual 10 March 2025 from Arnold Clarke Oldbury. From day 1 software message appears on screen advising you have to accept or decline in order to see the miles etc behind it. She rejected it. We had a recall of start stop problem so brought in for that. Only authorised recall but they carried out software update and car locked up for 14 weeks! Due to this a part had to be ordered. My daughter only had it 9 months and they had it 3 and a half months. She still had to pay her pcp, insurance car tax etc. I wrote to Jeep, Arnold Clarke, Stellantis finance, the financial ombudsman and no one cares. She didn't receive any compensation and lost 3 and a half months warranty. I would never use any of these companies again. They don't care about the customers. When she got the car back it still has the software message on so all of that upset for nothing,

I purchased a Jeep Compass in May 2022, but the nightmare began even before I took delivery. The vehicle I had originally ordered as brand new was sold to another customer in error. Rather than receiving an apology and a like-for-like resolution, I was pressured into accepting a replacement at a higher price and told to pay the difference. That set the tone for everything that followed.

Throughout ownership, the car has been plagued with recurring faults:

• Sudden, unexplained engine oil leaks
• Bluetooth connectivity dropping for days at a time
• The collision assist sensor triggering without cause — sometimes for up to 10 continuous minutes, including at motorway speeds where there was no vehicle or object anywhere near the car. The alarming part: the beeping would not stop even after pulling over and switching off the engine.
• The navigation screen cutting out spontaneously while driving, then restarting on its own

When I raised these issues with the dealership, I was told no fault could be found. No fault was found, yet the problems persisted.

The most serious incident occurred on Easter Monday on the M25. While driving in the fast lane, the car lost power with absolutely no warning. It began decelerating on its own, forcing me to make an emergency manoeuvre across lanes to reach the slip road — where I remained stranded from 5pm until 11pm before being towed home.

The car is still within warranty and has since been recovered to the dealership. What followed has been an exercise in frustration: Jeep Assist (which provided no meaningful assistance), the RAC, and the dealership have each passed me between them with no resolution in sight. The courtesy vehicle offered is wholly inadequate for a family with children.

I have never experienced customer service this poor. No accountability, no urgency, and no support — just endless phone calls going nowhere. The Jeep Compass is, without question, the worst vehicle I have ever owned, and the after-sales experience has been equally appalling. I would urge anyone considering a Jeep to think very carefully before doing so.

I live on the Isle of Wight and own a Jeep. I had a recall to resolve and Snows Jeep Southampton are the nearest Jeep dealer. Last week they successfully completed the recall repair and performed a great service. However I am disappointed that it cost me over £100 in ferry travel costs to complete a recall that is not my fault.
I received emails from Jeep customer service ,Stellantis, sympathising with my predicament. They asked for my confirmation of ferry booking ,which I gave, and asked if I had proof of payment. After explaining that I no longer had proof it became obvious that they were not willing to give any compensation. I did point out that the Wighlink ferry website will display the cheapest single car fare of £40.Fact. You can't get a ferry booking confirmation without first paying for the ferry cost. Fact, You can't get a Jeep off the island without boarding a ferry or air transportation although there are only airports with small runways.FACT, Jeeps Do Not Float on the Solent. As previously advised to Jeep UK they should appoint a recognised island garage to deal with services and if necessary recalls.

We bought a brand new Jeep, and just 6 months later, with only 4 thousand miles on the clock, it suffered a catastrophic engine failure, and we couldn't even turn the power off or lock the doors. Nothing worked.

The RAC offered to transport it to the Jeep dealership, but they said they couldn't accept it or do anything for at least 2 weeks. They didn't offer a courtesy car, so we had to spend £700 on a hire car.

We have written to Jeep Customer Services to complain, but they haven't even acknowledged our letter. They are not in the least bit interested in their customers, as is obvious from all the other very poor reviews here.

With such a poor reputation, Jeep shouldn't even be allowed to trade in this country.

Only interested in closing your enquiry had RE CALLS done by JEEP MAIN DEALER could not start the car told me please collect the car JEEP UK not interested in helping still cannot use the car since July

I purchased my Jeep Compass second hand from a car dealer when it was just over 3 years old (2019 plate) and 28,000 miles on the clock. Having only owned the car 2 years, the touch screen has started to delaminate, (Chippenham dealership confirmed to me this) which is now causing it to glitch and sometimes I can't use it. Which means not being able to use satnav or listen to music.

Early June, I contacted Jeep through their HO customer services, and they said I needed to get a dealership to raise a warranty request for the delamination. (Don't get me started in how shocking Jeep Dealership in Bristol are.) I even received a phone call to explain what I needed to do and that if the result was negative, to still call them as they could look at offering a good will gesture. (I was impressed at this point by their customer service.)

It took 3 months for Bristol dealership to actually put the warranty request in! And within a couple of weeks I received an email to say that
"The reported fault with the vehicle is not a manufacturing defect and has been confirmed. Please be reminded that all Jeep vehicles are supplied with a 3-year warranty in which time, we would expect any manufacturing issues to become apparent giving us the opportunity to deal with and rectify all points at no cost and with the least possible inconvenience to our customers.

Outside of the manufacturer’s warranty, we endeavor to support our customers on a goodwill basis, without prejudice, on a case-by-case basis under certain and exceptional circumstances. As such we will not be offering any contribution towards this repair."

So it's safe to say, I won't be buying a Jeep again...
If you're having screen delamination issues please raise this! I want Jeep to acknowledge this IS a manufacturing default - it just won't show after 3 years!

Bought a jimny was told repairs would be done, picked it up dirty inside and out. Repairs not done, underseal partially complete. Spoke to branch and keep getting told they will phone to sort it out. Still waiting.
Won’t use them again, bought warranty too pointless!

Put my Wrangler in for a service and some juddering which was happening, that was at the end of July. Despite contacting them regularly and now writing speaking to the HO still nothing and that is 2 months I have been without the car. Said the part had to come from Italy and it would take 10 days! Nobody calls me to update, not even HO who again can’t get the dealer to respond. Awful service.

On 1 July my Jeep Wrangler failed it’s MOT. On my way back from the test I visited Motorvogue Bedford ("M") and ordered two parts. I was told that both parts were in stock in “the warehouse” and “should be available for pick up in 2 days”. I paid £186.71.
I heard nothing on the due delivery date (3 July).
Having tried on several occasions to contact Parts I decided to drive to the garage. I was told that the parts were not in stock and were on order. I asked why I had been told that the parts were in the warehouse and was told said it must have been a fault in the stock records system.

I decided it was time to escalate the issue to M’s customer service team (“MCS”).

On14 July I received a very apologetic email saying the parts were on factory back order and that the incorrect status (apparently on the Stellantis stock system) was the reason for the failure to deliver.

I received a follow up email (again on 14 July) which stated “Jeep have come back to the team and advise the parts will be here no later than Wednesday afternoon.”

On 15 Jul 2025 I received another email which confirmed that the parts had been delivered to Motorvogue Bedford. .I was on holiday so could not pick the parts up until 25 July. I booked the car in for another MOT (28 July).

I did not open the boxes containing the parts before going to the MOT. When I did open the box it was clear that an indicator light had been provided rather than a dipped light.

I immediately drove to M and saw a different member of the parts team. I again showed him the broken light. He went to his computer and said he could see how his colleague had “made the error” and ordered the wrong part as “they looked very similar”! He said would order the correct parts, which were in stock at the warehouse, and he expected they would be delivered on “Wednesday or Thursday”.

As I had heard nothing by 4 August I updated MCS on what had happened.

On 6 August I received the following from MCS

“Having reviewed the details of your case, I can confirm that the initial part was ordered incorrectly. This error was recognised when you kindly returned to the dealership, the correct part was reordered on 28th July. At the time, we were advised that delivery would likely be Wednesday or Thursday (30th or 31st July), however the supplier (Stellantis) unfortunately did not fulfil the shipment as expected. I completely understand how disappointing and inconvenient this must be, especially after already making multiple trips and having your vehicle off the road for such a long period.

While some of these delays have been outside of our direct control, I fully acknowledge that our communication could have been better, and that the initial mistake should not have happened. You rightly expect a higher level of service."

Please rest assured that we are doing everything we can to resolve this as quickly as possible.”

By this time I had received £30 compensation.

On 10 August I emailed MCS again to express my disappointment/let them know I considered the compensation to be insufficient. I asked for contact details of Jeep UK so I could raise the issue with them.

On 14 August I received another email from MCS which stated "Jeep have advised 2 weeks maximum"
On 28 August I sent another email saying "My car has now been off the road for 59 days. I have been given £30 what are your proposed next steps?"

On 1 September 2025 I received a response from Motorvogue which said:

“I sincerely apologise, the parts team have been trying to reach you to refund you in full so that you can place this order elsewhere, Jeep UK have not supplied the part and they are giving no indication of an arrival date for us to be able to give the correct level of service to you.”

To say that I was shocked by this email would be an understatement.

In light of all the above I've decided to replace both headlights with LED’s. I cancelled the order and hope to receive a refund. I also forwarded the email chain, with a summary explanation of my dissatisfaction, to Jeep EMEA.

On 2 September I received a call from Jeep Customer service department. They told me that as I had cancelled the order they could not become involved in the discussion about poor service levels as this was purely between me and Motorvogue.

Having worked for General Motors for many years I know that manufacturers generally seek to look after their customers. This appears not to be the case for Jeep or Motorvogue.

In summary this is probably the worst customer service I have ever experienced. I would advise anyone to carefully consider whether the great experience of driving a Wrangler (and it is a great experience), is outweighed by the stress levels you have to face in dealing with something that should be pretty straightforward.

Jeep Avenger EV absolutely love the car, still within warranty, ETS system issue has occurred that completely disables the car. Called Jeep who passed me to their supplier RAC to arrange recovery, I have been waiting for RAC to come for a week, had no service at all from them. Called Jeep to help me as I don’t have use of a very expensive new car, wife is heavily pregnant and have to taxi back and forth hospital, response I had from Jeep was, “nothing to do with us” oh… fair enough then… I’ll just leave the £30k unusable car where it is then. Great service!

1.5 year old jeep compass mhev with timing chain issue at 32,000 miles jeep canceled my service at the beginning of the year with no apology, so serviced elsewhere jeep have had the car for months and haven't decided wether they are going to honour the warranty, the dealership refuse to answer emails calls or voicemails, honestly I will never get another jeep there service is appalling.

Disgraceful level of service!!!
(D Salmon Cars Jeep Colchester)
Absolute nightmare from start to finish.
My Jeep was booked in initially 9th December 2024 to investigate an overheating problem.
When I phoned them regarding an update I was told it had been looked at but further investigation needed and this would have to be carried out 22nd January 2025 as busy. After that they still couldn't diagnose the fault for months on end and during that time I had a handful of courtesy calls to explain changing over components etc without success. The whole experience was unacceptable and found myself calling for updates every week for 5 months.
After spending almost £2000 on components ie new ecu, battery etc I was told it had been fixed from draining the fuel tank. Surely carrying out draining of the fuel tank should've been a less inexpensive job from the start?!
I'd like to think it would've been a different process it still under warranty as doubt very much the vehicle would've had spent all that time and money being wasted.
In disbelief on return of the vehicle after 5 and a half months they hadn't even had the courtesy of valeting the Jeep and not a drop of fuel in tank..
Absolutely disgusting and unprofessional service!
James
Date of experience: 30 May 2025

No customer support from jeep UK. Problems with vehicle purchased from dealer. They didn't give a toss, had to dort my self. Do not buy a jeep. Fiat shite.

Absolutely shocking standard of support. Booked my 2018 Jeep Compass in for a cambelt change, online booking system had the parts and labour costs, booked in. Arrived for the appointment to be told there was nothing on the system, so booked in for the following week. Got a call mid week, sorry sir we can't do that work on a Saturday, will have to be Monday, OK I thought.

Mon morning (today) get a call, sorry sir I've just checked with the engineers, we don't have the tools needed for this job, it will take 2-3 weeks to get the tools in, can you pick up your car please and we can call you when we have the tools...... No, I'll find an independent who can do the job, because of the special tool it requires a Jeep specialist, fortunately I found one!

Main dealers without the ability to service cars they sold, wont be buying another Jeep, between this, the delaminating infotainment screen and infotainment system issues (which Jeep wanted nearly £2,000 to replace as they only replace the whole unit not just the screen) and infotainment system issues, I'd rather buy literally any other brand now.

Jeep should be ashamed of its self. Had the car 4 and every 3months another electrical problem. Currently have problem with p0115 but check and not the problem the car has had a stroke and it actually killing it self.
Crap car crap company

Well, I’m not surprised by the low review score, I have had 2 new jeep renegades over the last few years, my present one, a petrol limited, three and half years old, had a wheel bearing noise from the rear off side wheel.

I spoke to jeep uk, explaining that the car has only covered 30k miles, and this sort of failure is distant related not time related, so as the distance covered was only 30k miles, and just out of warranty could they help with the cost of the repair, that the jeep dealer D salmon in Colchester quoted £400 for a new hub and bearing replacement,

Jeep said they would not help, so I had the repair carried out at a local independent garage for half the cost of £200.

I was in the process of looking at an electric Jeep Avenger, as there is not an option of an electric Renegade, but now sadly my long term relationship and my loyalty towards jeep has come to an end, for the sake of £400. I am now deciding between a Skoda Elroq or a Kia EV3.

It appears that Jeep are complacent with their sales, as they do not appear to be treating their customers very well, also no responses to these negative reviews, either no one from Jeep uk are monitoring them, or they are just ignoring them, either way, it’s not a great attitude from a main motor manufacturer!

I was given a delivery date for my new Avenger which kept getting put back, which wasn’t the dealers fault.
I contacted Jeep and I have to say the problem was sorted out very soon and I was constantly informed of progress. I thought the young lady I spoke to did an outstanding job.
Robert.

Bought from new
Had a problem
Took it to jeep
Three weeks later not fixed
No update
Have been continuously trying to phone, no joy
Disappointed,withPR
Will never buy another Jeep after having driven one for 9 years

This is my on going warranty repair shambles, the 30th September my Jeep Renegade trailhawk 4xe broke down it was taken to Jeep Derby for repair, I collected it at the end of October and on my fist trip out of any distance Wales 115 miles from home the same fault happened again. Regardless of the warranty repair on the 8th of November when fault happened my three year warranty had now expired Jeep Recovery refused me any help and Jeep Derby advised that my car must be transported back to them for the warranty work to be carried out. I don't think I've been rude or loud to anyone to Jeep Derby or Jeep Customer Care over the past two months even if I've felt it inside but I've just been told it's not Jeep Derby or Jeep Customer Care, it's Stellantis who have refused any help or a courtesy car whilst my Jeep is being repaired. I'm still sat at home without a courtesy car. If this just makes one person stop and think before putting any trust or hard earned money into this company STELLANTIS keep clear of them.

Bought a pre reg Jeep 4xe Compass Plug-in Hybrid. Like the vehicle but with 21 miles on the clock had an issue with a mirror cap that was marked just needed a replacement sent still waiting after three weeks.Also didn’t receive the free 6month subscription for remote connections via app.
Called up Jeep customer services and they do nothing just fob you off with internal responses from their Head Office which cannot actually be verified?
Also they withhold contact information to contact the CEO or Head office.
I don’t think I have ever received such poor customer service none existent from such a large company.
They really do the little to please their new customers they should be ashamed Jeep customer services .