Jekyll and Hide Reviews 

220
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.

Company replied

Rated 5 out of 5 stars

Updated: Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transact... See more

Company replied

Rated 5 out of 5 stars

The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads... See more

Rated 5 out of 5 stars

I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had... See more


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4.2

Great

TrustScore 4 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(220)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product, great quality, perfect size as described and a good price point. no issues, nothing to detract from the gorgeous quality.

June 30, 2025
Rated 1 out of 5 stars

Misleading charges

At the time of placing an international delivery order please make it very clear on the payment screen for customers that they will have to shel out extra for customs, taxes, duties - so that they are aware. It probably is already mentioned on your site but cleverly hidden in the fineprint. When one pays for express shipping (international) one is under the impression, the amount charged is all inclusive.

June 9, 2025
Rated 1 out of 5 stars

Poor communication and no refund

Good products however I sent an item back and they have not refunded my money for over 3 weeks now. I have tried contacting them via email and instagram which they have not responded to.

May 30, 2025
Rated 5 out of 5 stars

Excellent quality

Very pleased with my purchase. I highly recommend this company from the order placed, to delivery and quality of the wallet.
Thank you Jekyll and Hide.

May 19, 2025
Rated 3 out of 5 stars

There was a mark on my personalised…

There was a mark on my personalised gift and when I've emailed in numerous times I am yet to get a response form them!! They eventually replied 2 weeks later. The mark was just an effect of real leather so that's fine. Just a shame it took so long to reply

May 12, 2025
Rated 5 out of 5 stars

New wallet

Just what I wanted ordered delivered in three days no problems at all so pleased with what I purchase

April 11, 2025
Rated 5 out of 5 stars

Ordered a full grain leather wallet got…

Ordered a full grain leather wallet got it today and I'm very impressed it's well made the stitching is perfect the leather has that fresh dull real leather smell can see this wallet lasting many years IL look forward to ording other items thanks alot also I'm adding to my review 19/10/2026 and the wallet is still like new condition really is quality

May 7, 2025
Unprompted review

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