Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more
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See what reviewers are saying
I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more
Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more
Company replied
Company details
Written by the company
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Contact info
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2.0
Poor
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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ORDER JB125038
ORDER JB125038
Trying to cancel my order and get a refund before the 24hrs is up but cannot get ahold of anyone. Have sent emails and also tried to contact the support number on the website but no one is available. PLEASE CANCEL AND REFUND ME MONEY.
January 8, 2023
Unprompted review
Reply from Jellybuddy
Dear Gallo,
The timeframe of the support team's response is 24 hours. And it is verified that the customer service representative responded to your emails within 24 hours. And I also found that the order was canceled.
For your convenience, the customer complaint team has sent you an email to give you a screenshot of the refund, plz check it.
Regards.
This is thee worst company
This is thee worst company. I ordered 3 shirts from this so-called clothing company. This was in late November, I rec'd 2 just before Christmas. The 3rd shirt Was a gift. It's Still a No Show. 3 shirts=$80.00. RIP OFF
November 22, 2022
Unprompted review
Reply from Jellybuddy
Dear Aleta,
We experienced a backlog in Dec., which is the reason for your long wait. We are sorry for any inconvenience.
Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as you expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you. For your convenience, the customer complaint team has sent you an email to sort this out.
Looking forward to hearing from you.
No one will reply to my emails on how…
No one will reply to my emails on how to return merchandise!? Tried many times and no answer to all¿
January 2, 2023
Unprompted review
Reply from Jellybuddy
Dear Bonnie,
It is verified that the customer service representative replied to each of your emails regarding the refund within 24 hours, which is within the timeframe of the response. Hoping you can understand.
Now the customer complaint team is taking over your case and for your convenience, they have sent you an email to continue to resolve the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Don't order from them
Don't order from them. Waited 2 months for a jacket and you really can't even see the design very very thin as well. They run really really small because this company is clearly coming out of Asia somewhere. They say California but thats bull
January 6, 2023
Unprompted review
Reply from Jellybuddy
Hello there,
1. Sorry for the delay caused by the backlog we experienced in Dec.
2. If you feel unsatisfied with the quality of the item, you can give your order ID to the customer complaint team by emailing them at complaint@jellybuddy.com. You can return it and get a refund with their assistance.
3. The California address is a transit depot. Our return address is not where the parcel came from.
All in all, items are returnable and refundable. We look forward to your order ID to sort this out.
Regards.
Cheap Inferior Scammers
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label was fake. Quality of shirts were cheap and thin as well the graphics were poor. Would stear clear of this Chinese business.
January 4, 2023
Unprompted review
Reply from Jellybuddy
Hello there,
Our return address is not where the parcel came from. The address on the package is not a fake label but a label for USPS to proceed with the shipping.
If you feel unsatisfied with the quality of the item, you can give your order ID to the customer complaint team by emailing them at complaint@jellybuddy.com. You can return it and get a refund with their assistance.
Looking forward to hearing from you.
My shipment still has not arrive and no tracking numbet
This is NOT what I expected from a company, you have the nerve to charge my card ontime by ur parent company..but it's been 3 weeks & still has not arrived
So all but 1 of my children had a great Christmas. BTW for those reading, we can only get a refund IF we cancel with in 24 hours of the order, & there was no tracking number on my receipt...it does say "other tracking number" we don't need nor does USPS recognize nor understand the meaning. Save time & a headache DONT SHOP FROM JELLY BUDDY.
January 5, 2023
Unprompted review
Reply from Jellybuddy
Hello Kimberly,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
This site is the biggest rip off
This site is the biggest rip off. Fake tracking numbers. No human contact with customers. Took my money and no response at all. I have emailed several times and no response. I will be reporting this to the BBB it's a got dam shame that you advertise something and don't send customers their packages or money back. This is some 3rd world bull crap Probably someone sitting in a dam room with a laptop just stealing people's money. So yeah I'm very pissed off.
December 21, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
Sorry for the wait. The timeframe of the customer support team's response is 24-48 hours. And once you receive the tracking number, you have one package get shipped and in transit. Please rest assured that the tracking # is real and works well on the tracking sites.
When you think waiting for the response from the support team is too long, you can contact another team, the customer complaint team, at complaint@jellybuddy.com.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
they have almost 100% one stars and that is bad…
they have almost 100% one stars and that is bad and believe me you should trust the reviews! I wish everyone came to this page before they order from jellybuddy. The clothes look like they Were made in the dark, quality of the pattern which is faded and fake looking print and their return policy sucks A please don't order from them!!! I'm waiting for some BUDDY to catch on to their horrible business and shut them down!!
November 2, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
I purchased a sweatshirt for my son
I purchased a sweatshirt for my son. It is not a sweatshirt it is very thin fabric more of a long sleeve shirt. Don't be fooled by the description.
January 3, 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the material of the item received.
As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Horrible company
Horrible company. Item took almost 2 months to arrive and the sweater isn't anything like the picture and very thin. Poorly made. Im Disgusted. Please avoid this company.
January 3, 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received.
As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and this issue be resolved ASAP.
Best Wishes.
I ordered 5 items from this company…
I ordered 5 items from this company with free shipping on Nov 29th, Finally got my package on Dec 27th, only to find only 2 of the 5 items I ordered were in the package, and to top that off I had to pay for the shipping, apparently due to fraudulent shipping label, I contacted support I got the usual we are sorry for the inconvience and they wanted me to send a photo of the package, which I did 3 times because I kept getting the same response after I sent a complaint to support!! This was a spendy lesson for me to learn..My next step is to file a complaint with Paypal..Please Buyer Beware!!!!
December 27, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
I am sorry. I think the previous customer representative must have got it wrong-- I identified your order and found that you have 2 parcels for this order. One contained 2 items and the other contained 3. You have received one and the other was also delivered on January 3rd.
Having no idea if you have received the second parcel, I have sent you an email with more info about the tracking. Please check it in the inbox. If you have any follow-up queries, please do not hesitate to get in touch with us.
Best wishes.
Bought Mens Christmas Patchwork Fuzzy…
Bought Mens Christmas Patchwork Fuzzy Sherpa Sweatshirt Pullover Stand Collar - nothing like the picture. Bought for my husband for several Christmas events, paid expedited shipping only to find out there is no such thing. Ordered at the end of November, received beginning of January. Refused to refund money. Kept telling me to try on first see if I like!!!! I asked them to cancel my order & refund my money and SURPRISE - order was just sent at the time I asked & they could not retrieve package . Damn thing was pink & not burgundy like it should have been !!! REPORT THIS BUSINESS!!!
January 2, 2023
Unprompted review
Reply from Jellybuddy
Hello Marie,
We are sorry that the timing and the color didn't make you satisfied.
If the order is on the way and not all delivered, customer service can't refund the money as we can't intercept the package and get it back. So they usually suggest customers wait for the package to arrive and try on the item first--if you don't like it, you can contact us again to return the item and get a refund.
However, I don't know your order ID and thus have no idea what the situation is. So I wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that I can take care of this issue ASAP?
Looking forward to hearing from you.
I’ve ordered numerous times and am very…
I’ve ordered numerous times and am very pleased with the quality . I ordered shirts that were too small , after talking to customer service I was sent a larger size with no problems
August 17, 2022
Unprompted review
The website is down or gone
The website is down or gone it says this site cannot provide a secure connection
January 2, 2023
Unprompted review
Reply from Jellybuddy
Hello Barry,
Sorry for any inconvenience. I can browse the site smoothly. So I have no idea why there was a problem when you tried to use the site. Could you send us some relevant screenshots for us to verify and make it right？ We can be contacted via email, at support@jellybuddy.com or complaint@jellybuddy.com.
Looking forward to hearing from you.
Best regards.
It's a very heavy material and has a…
It's a very heavy material and has a blurry vision of the picture of the dress.
December 9, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
Thank you for the feedback. We will forward your feedback to the appropriate management team to make progress. If you have any queries or requests, you are always allowed to reach out to customer service, at support@jellybuddy.com or complaint@jellybuddy.com.
Best wishes.
If I could give them -10 stars I would…
If I could give them -10 stars I would don’t waste your money. What you get doesn’t look anything like what you ordered!!! And then they will not refund you . So you are stuck with something that you can use to put in the fire and burn it so no one ever has to see it . Don’t spend your money on anything from jellybuddy…
December 23, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
Orders are returnable and refundable. After you get the return instructions and return the item, plz get back to us with the return tracking #, so we can issue a refund to your original paying account.
It is verified that your order is in the status of return & refund, we look forward to your tracking #.
Best wishes.
Found a grip of shirts and hoodies I…
Found a grip of shirts and hoodies I liked, went to go place my order and noticed they charged my card twice. I attempted to contact their customer service and of course absolutely no answer!
I gave them my order number, date, time, items purchased, and quantity. No reply back, I checked my spam folder and waited roughly 4 days. I then called my card and had them do a reverse on my card!
I would never purchase from this business. No brainer why they have poor reviews and can't fix them! BBB was informed!
December 12, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We tried to identify your order ID to take care of the issue, but we failed.
So I suggest you send us the order ID (a number starts with JB), the screenshot of the order, and the screenshot of the payment info, so we can identify your order and take care of it. Our email address is support@jellybuddy.com and complaint@jellybuddy.com. (The letter would be preferable.)
Looking forward to hearing from you.
SCAM ALL THE WAY
SCAM ALL THE WAY. YOUR GONNA REGRET IT. I ordered a jacket dec 8th,today dec 30th still nothing. They sent an email after I sent one first ,saying sorry for the the delay.
December 30, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We are sorry for any inconvenience.
Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can offer you our assistance?
Looking forward to hearing from you.
Happy In Canada
Great fit, love the designs, good quality. Would have gotten that 5th star if there were more Canadian designs.
April 14, 2022
Unprompted review
Very disappointed in the dinasour item…
Very disappointed in the dinasour item I get. Not even close to the photo advertise and what I actually order. I would like my money back respectfully. Would be the right thing to do here
December 29, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We are sorry for your dissatisfaction with the order.
We can be contacted via email at support@jellybuddy.com. We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info here (or by directly sending an email to complaint@jellybuddy.com,) so that we can sort this out ASAP?
Looking forward to hearing from you.
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