Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more
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I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more
Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more
Company replied
Company details
Written by the company
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Contact info
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2.0
Poor
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware
Beware! Cheap Knockoffs, poorly made. Takes a month and a half or more to receive. Won't post reviews on website lower than 4 stars. I have tried and they get removed.
December 19, 2022
Unprompted review
Reply from Jellybuddy
Dear Nikki,
We are sorry for your dissatisfaction.
It is verified that your order was placed on Nov. 25th, sent on Dec. 5th, and delivered on Dec. 15th. The first 10 days is called processing time during which the warehouse prepared, inspected, and got ready to ship it, which usually takes from 7 to 12 days. And then the other 10 days was the time of shipping. Both were within their normal timeframe. Yet it was too slow a wait we understand. Sorry for the inconvenience.
As for the quality of the orders, we apologize for your dissatisfaction. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com or complaint@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We look forward to hearing from you.
Best Regards.
Jacket is warm but flaws
Jacket is warm but for size xL body part is xL but lengths of the arms to short for xL and both packets are sewed closed it took for ever to get order it November 21 got it December 19 to return it and wait for money back would take for ever and cost me and would not probably will jot get refund for monthssss I would not recommend this company for they got there money so they will not care
December 19, 2022
Unprompted review
Reply from Jellybuddy
Dear Wayne,
We have responded to your personal email regarding the issues of length and the pocket. The pocket can be cut open along the stitched thread with scissors. We hope to hear from you and sort it out personally and properly. Thank you for your cooperation.
As for the time, the delay in shipping was because of a backlog, we are clearing it out. Hope you can understand.
Kind Regards.
If I could give 0 stars I would
If I could give 0 stars I would.
DO NOT buy from this place. It is a huge scam. Their clothes are cheaper looking than a store bought kids costume. The quality is awful and the printing on the shirts is unreadable, it’s too blurry.
I threw away the stuff I bought. It was that bad.
December 17, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you can provide some photos to the support team to sort it out.
In order for our convenience, the customer complaint team (at complaint@jellybuddy.com) is taking care of this problem and they just sent you an email starting the process. Looking forward to your photos.
We sincerely appreciate your feedback.
Best wishes.
Just ordered … but now concerned
Have just ordered some item and now starting to wish I had checked out the reviews first, concerning to read about items not arriving and not looking how they have been advertised especially when their items aren’t cheap. Can only wait and see what happens
December 17, 2022
Unprompted review
Reply from Jellybuddy
Dear customer,
Please rest assured that we are working very hard and trying our best to produce the merchandise and clear the backorders.
If you want to learn the shipping info of your order, please feel free to reach out to us at support@jellybuddy.com or complaint@jellybuddy.com.
Best wishes.
Not as pictured at all! Poor quality and wrong color
Ordered 2 items on November 28th, finally after emailing just received 1 item on December 12th, even though I was told my entire order was on the way. The item I ordered a Men's Long Sleeve Thickening Cardigan was not at all what was pictured. The color and quality do not match! What a complete waste of time and money. I would post a picture of the comparison if there was a place to do so.
....update, the company seems to be working with me. They refunded the item that hasn't shipped yet and are reviewing the comparison pictures that I sent. I will post again with the outcome.
December 16, 2022
Unprompted review
Reply from Jellybuddy
Dear Jennifer,
We apologize for your dissatisfaction with the item received. As we always go through item inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to the customer service team to resolve this issue.
The customer complaint team has taken over your case, so please check their email sent today. We look forward to hearing from you as to if you accept our solution.
Best Regards.
Where is my order I bought 2 coats…
Where is my order I bought 2 coats havent heard anything I placed it on Dec 1st havent heard anything
December 1, 2022
Unprompted review
Reply from Jellybuddy
Hello,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of and understanding from you. Thank you.
I placed an order on November 14
I placed an order on November 14. I got a confirmation email saying the order has been placed. I still have not received anything. It just said order has been placed. I have reached out to the support team and all they tell me it was a pre-sale and it’s being processed at the warehouse. I gave two stars because they did email back and I did receive a confirmation email but if you were going to have an item for sale, then make sure that you can ship said item and not tell the person it was on pre-sale
December 15, 2022
Unprompted review
Reply from Jellybuddy
Hello Christie,
We are sorry for the wait. We will forward your feedback to the appropriate management team to verify and make progress.
Customer Complaint team
I ordered a Christmas gift on November…
I ordered a Christmas gift on November 20th and received the confirmation email; however, that was the LAST thing I got. I have not received a tracking number. When I ordered it said it would be here in time for Christmas. But it doesn't appear to have even shipped yet. I'm not getting answers from the help desk emails I have sent.
December 15, 2022
Unprompted review
Reply from Jellybuddy
Hello Gillian,
We are sorry for the wait.
Should you want the item on a specific date, please feel free to contact our customer service team in advance, at support@jellybuddy.com, for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
Once again we send our sincere apology for any inconvenience.
Customer Complaint team
Looks like another scam
Fwd: Order JB108018 confirmed
Jellybuddy, I got the order receipt from you on December 3rd for 2 Christmas gifts and nothing since. You also don’t respond to my email to your support email address. If you are backlogged with orders, stop charging us if you can’t fill our orders. Please help me cancel these sweatshirts so I can afford to buy my loved ones other Christmas gifts.
Thank you, Carolyn Andrews
December 14, 2022
Unprompted review
Reply from Jellybuddy
Dear Carolyn,
Sorry for your wait. But your orders have been shipped on 12/12. An email with a tracking number has been sent to you upon shipment. But it seems you did not see it. So we (complaint@jellybuddy.com) have sent you another email to offer you more info about the shipment. Pleaase check it.
The problem of the backlog is being resolved and things are getting back to normal. We are sorry for the inconvenience but looking forward to your understanding.
Should you have any follow-up questions, please feel free to contact us. We sincerely hope the order arrives soon.
Customer Complaint Team
Catfished
Did not like most of the products I purchased. The way they were promoted on the picture was not what I received. Got refunded 50% of my purchases. There Customer Service is not bad.
December 14, 2022
Unprompted review
Reply from Jellybuddy
Dear Luis，
We are so sorry that the items that were sent to you failed to make you happy and satisfied.
The item that has yet been shipped was canceled.
Since we have not received your response about the refund since last time, we have sent you another email to resolve the problem of all the orders. The screenshot of the refund from the cancellation was also enclosed in that email. Please check it.
We look forward to hearng from you.
Jellybuddy
this company is a scam
this company is obviously a scam and using marketing on facebook and instagram. My order has not shown and hasnt been shipped from 8 days ago and their site says delays from Covid. Its BS warning do not order I wish I had read reviews first. going to try and get Paypal to get money back
December 6, 2022
Unprompted review
Reply from Jellybuddy
Dear John,
We are sincerely sorry for your wait. But your order was already shipped out on 12/12. An email was sent to you upon shipment.
Just now we sent you another email to offer you more info about the shipment. Please check your inbox. If you have any follow-up questions, please feel free to contact us at complaint@jellybuddy.com.
Jellybuddy
I made an order on November 25th and…
I made an order on November 25th and still have not received my husband's gift for Christmas i also thinking about getting a lawyer
November 25, 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com or compliant@jelleybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
But it is verified that your order has been shipped out and in transit. We have sent you an email with more info so you can verify it. Thank you for your support and understanding.
Jellybuddy
Don t use!!!!!
Don t use!!!!!
I ordered a few sweaters the middle of November, got an order number and they took out ?93 from my bank account. I got an order confirmation and that was the only thing I received. Logged back in to my account and it says I never ordered. Emailed suppot@jasperbelly twice and never got a response. Thinking about taking legal actions. As they say “If it seems to good to be true it probably isn’t “
November 16, 2022
Unprompted review
Reply from Jellybuddy
Hi there,
The email address of customer service is support@jellybuddy.com. If you send your queries to the wrong email, we can't receive them.
We are sorry for your wait. We are experiencing a backlog recently both in the warehouse and in customers' emails. But the customer service team and the warehouse are increasing their working loads and hours to respond to customers' emails and produce merchandise. Hope you can understand.
Could you reach out to complaint@jellybuddy.com and offer your order ID,? We can help you with your order and tell you its status.
Jellybuddy
Horrible experience
Horrible experience. Ordered a Christmas gift November 22. Reached out to customer service and they stated they would escalate the shipping so it would go out in a timely manner. Reached out again after over two weeks and now they are just like well you won’t get it in time so you can maybe use it for future occasions. Ummm no it should not be taking this long and they will not refund my order. Don’t order from this place it’s a joke and scam.
December 10, 2022
Unprompted review
Reply from Jellybuddy
Dear Jacqueline,
I am so sorry if any inconvenience caused. According to the info in your review, I assume that the package is on its way and we can't intercept the shipping and get the items back, so the response from the customer service team said the refund can't be done. I hope you can understand.
Could you contact us at complaint@jellybuddy and offer your order ID? We will look into your case and do our best to help you with your order. Thank you in advance.
Customer Complaint Team
Will it ever arrive?
Now that I am here and am reading these reviews I am getting worried. I placed an order back on november 11th. The two stars are because I did get an order confirmation so that is good but have not received any information regarding shipment. I sent an email to JellyBuddy Support and haven't heard back yet. Now I am concerned that I may never get my merchandise.
December 9, 2022
Unprompted review
Reply from Jellybuddy
Dear Jon,
Sorry for the wait! Please rest assured that we are taking care of your order. We are experiencing a backlog recently both in the warehouse and in customers' emails. But the customer service team and the warehouse are increasing their working loads and hours to respond to customers' emails and produce merchandise. Hope you can understand.
I wanted to identify your order and tell you the status of your order immediately, but I couldn't as your name is not a full name. So could you reach out to complaint@jellybuddy.com and offer your order ID?
Customer Complaint Team
Products made in China
Products made in China. Quality is indicative of location of manufacturing. Expect 2-3 week delivery.
December 9, 2022
Unprompted review
Reply from Jellybuddy
Hi there,
Thank you for your feedback and sorry for any inconvenience.
After shipment, you will receive an email with a tracking number that you can use to trace your order. And once the parcel is shipped, the normal waiting time is ranged from one week to three weeks.
Do you want any assistance regarding your order? If you want to inquire about your order status, please feel free to contact us at support@jellybuddy.com or complaint@jellybuddy.com. (We want to identify your order ID but failed.)
Jellybuddy
I placed an order over 10 days ago- I…
I placed an order over 10 days ago- I asked the status, it’s a sweater.. they said it’s a “custom” order and it takes longer to “make”… they don’t make them there… I asked for a refund and no response, this after paying an additional $22 for expedited shipping… should have read these other reviews, they are a scam…
December 9, 2022
Unprompted review
Reply from Jellybuddy
Dear James，
Sorry for the wait! We are not scammers, we are experiencing a backlog recently. The customer service team are increasing their working loads and hours to respond to customers' emails. Hope you can understand.
Reach out to complaint@jellybuddy.com with your order ID, and I can help you with this cancellation. Looking forward to hearing from you.
Customer Complaint Team
Update:
Hi James, I am glad to tell you that I successfully identified your order and found that it has been canceled and refunded. Please check the latest email from complaint@jellybuddy.com. It has more info about the refund.
Did not receive full order- also this…
Did not receive full order- also this is NOT what was on the website!! It’s a scam and I furious I was scammed out of my money for cheap garbage that I wouldn’t even use as a rag. Do NOT purchase from them.
December 8, 2022
Unprompted review
Reply from Jellybuddy
Hi Brianna,
Sorry that the order you received didn't make you happy.
Our products have to be strictly inspected by the designers before production. So it is our responsibility if you didn't feel satisfied with its quality.
But please rest assured. We can help you sort this out. If you reach out to support@jellybuddy.com or complaint@jellybuddy.com, we will take care of your order and do our best to serve you to your satisfaction.
Looking forward to hearing from you.
Jellybuddy
50/50 experience
I’m 50/50 with Jelly Buddy. I’ve ordered a few of there Plaid Jackets (Flannels) and none of what I received looked like how it does in the picture, nor does it have the same fabric as it does in the pictures. All I’m looking for are high quality and good looking products. The fabric of the first product I got was perfect, but the colors didn’t match what I ordered. The fabric of the 2nd flannel I ordered feels like more of a dress shirt than a flannel.
December 7, 2022
Unprompted review
Reply from Jellybuddy
Hi there,
Thank you for taking the time to write the review on Jellybuddy. We never stop optimizing our merchandise. With your feedback, we will work harder on it. Sorry for any inconvenience. If you think it necessary, you can contact support@jellybuddy.com or complaint@jellybuddy.com to deal with any problem regarding your order.
Best Regards,
Jellybuddy
Shirt review
I have order a few of your shirts (with more to come) and so far I have had no problems with delivery, I like the fit and feel and like the designs. I would have no problem recommending Jellybuddy to any/all my friends. Very happy so far.
December 8, 2022
Unprompted review
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