My son purchased 2 tops. Neither fitted as were too short in the body. Returned for a refund and never received it! Absolutely appalling service and withholding a refund when goods have been returned... See more
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impressed heavy weight t-shirt, actually better quality then i expected which was great. Nice slightly oversized tee which was what i wanted overall 10/10 product. *one thing to note if purchasing... See more
Top company with great products. I think I have almost one of everything in the wardrobe. The heavyweight hoodies are insanely good quality. Love the fleeces and the T-shirts are insanely good and pe... See more
The quality of their products is amazing, I recently bought some shorts, sweatshirts and a hoodie and I can safely say they are brilliant. They are soft on the inside and super comfortable, and the de... See more
Company replied
Company details
Written by the company
Founded in the UK in 2020, we're a clothing brand specialising in premium embroidered garments made from the highest quality materials. Since launch, we've proudly served over 35,000 customers with our iconic fleeces, heavyweight hoodies and expanding range of timeless essentials. Beyond fast dispatch times, our focus is on exceptional customer service, with a team ready to support you every step of the way.
Contact info
United Kingdom
- support@jemcity.co.uk
- jemcityuk.shop
3.6
Average
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Delivery on the items took so long and…
Delivery on the items took so long and no update as to why the delay ! Nice products but poor customer service . Sadly wouldn’t order again when the majority of stores deliver within 2-3 days .
December 22, 2021
Perfect
Absolutely love the jumper, it looks unbelievable on and for the price you can't really beat it!
December 22, 2021
It’s not genuine
December 22, 2021
My jumpers came looking very messy few…
My jumpers came looking very messy few small marks on them looks it was left and found in someone drawer. Over the last few years wasn’t even folded when we got it delivered very unprofessional before sending goods out to customers. A little bit of care would go further. Please avoid this site. This is happing on regular basic now.
December 21, 2021
Unprompted review
The quality of the material is terrible
The quality of the material is terrible, the inner parts of the material are very dirty on all the clothes! (Small pieces stick from it ..) I will no longer buy from you and will not recommend it to others!
December 21, 2021
Product came quick
Product came quick, the quality and look of the product was even better than I had hoped
December 21, 2021
My order didn’t arrive and Jem City…
My order didn’t arrive and Jem City haven’t helped at all.
December 18, 2021
Amazing material
December 17, 2021
Great quality and speedy delivery
December 15, 2021
I ordered 2 fleeces and the one fits…
I ordered 2 fleeces and the one fits the other don't. Unable to get through to the email address that they provided to sent other back.
Email address bounces back
December 15, 2021
Reply from Jem City
Hi Steffan.
There is a contact form on our website if you contact us via that you will get a reply. Alternatively if you email Jemcityuk@gmail.com you will also get a reply. I’m not sure which email you were contacting and why it was bouncing but if you contact us via any of the 2 mentioned above we will have this sorted for you.
Good quality product & service
Good quality fleece, suitably packaged & delivered in a good time frame. Happy with my customer experience, thanks!
December 14, 2021
Lovely fleece.
Kept up to date with delivery, easy to order. Lovely fleece, my daughter will be very happy 😊.
December 14, 2021
Amazing quality of item and service
Amazing quality of item and service. Came within a few days of ordering
December 14, 2021
Excellent quality
December 14, 2021
Stop asking me to review
Stop asking me to review I would have if it was only one email
December 11, 2021
Everything was perfect
Everything was perfect. The hoodies I ordered were the perfect size plus extremely comfortable. 5 stars all the way, definitely buying from you again (:.
December 11, 2021
Design and size are great but…
Design and size are great, but the actual quality of the jumper is poor. I paid £28 for it with the discount, which I think is acceptable but if I paid the full price of £40, I wouldn’t of been pleased and potentially sent it back. Thought it would be a thicker jumper.
December 10, 2021
I like it
Unfortunately, by mistake, I have ordered a sweater too small for myself, but the quality of the sweater was decent, just as expected - it matched the price. The design is great and I like the quality of it. I am very sad I had to return the item :(
December 10, 2021
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