I’ve won multiple items and after trying to claim a laptop that I won. They sent me an email we are writing to you to inform you that your order has been cancelled. We apologies for the inconvenienc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good site with a variety of prices per box to fit everyone. It would be better if they had gift cards for more places that’s the only reason it loses a star
good it's rare to found a legendary but good
It’s exciting but you should always remember Jemlit is still gambling. I’ve won platform credits and even got a nice gift card. Customer support was kind and professional.
Company details
Written by the company
Virtual boxes with real goods
Contact info
20 Fitzroy Square, London, W1T 6EJ, London, United Kingdom
- 03463233784
- admin@jemlit.com
- jemlit.com
4.1
Great
774 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Great customer service was provided with no hassle at all.
July 8, 2025
Unprompted review
Jemlit is fantastic
Jemlit is fantastic! An online mystery box with fast shipping and truly valuable surprises. A unique thrill every time you open it!
August 14, 2025
Unprompted review
Jemlit is amazing!
One of the best 'Spin to Win' sites I’ve tried. Great variety of boxes to spin, with clear odds displayed. If you’re looking for a site to pass some time and take a shot at winning big, this one’s worth checking out.
August 10, 2025
Unprompted review
Great site
Great site. Some excellent prizes. Good communication. And speedy postage. I’m UK. Had lots of wins, and several large wins. Excellent site.
August 11, 2025
Unprompted review
totally unfair system excluding the…
totally unfair system excluding the crash game mode
This site will take every penny you deposit the live opening is clearly fake since it’s slow and it’s 50/50 with bad items and good ones but when I spend $10 on 9 different cases I get currency’s for the game what is useless and and not an actual item as I was really expecting even if it cost less then what I payed for DONT USE THIS SITE UNLESS U WANT TO LOSE MONEY!!!!
August 10, 2025
Unprompted review
Reply from Jemlit
Hi,
Thank you for sharing your experience. We’re sorry to hear that you were disappointed with the outcome of your purchases. All box contents on Jemlit (including in-game currencies, accessories, and physical products) are clearly listed before you choose to open a box, along with their estimated values.
The live opening feed is based on actual user activity, though for privacy reasons and performance optimization, the display may not be in real time.
We understand it can be frustrating if the reward you receive doesn’t match your expectations, but we ensure that every box always includes a guaranteed item or reward, and we do not operate based on chance or randomness.
If you'd like us to review your case in detail, please contact our support team at support@jemlit.com; we’re here to help and clarify any concerns.
Best regards,
The Jemlit Team
A big ripoff
A big ripoff. Don't spend your money. Prizes are junk unless you spend lots of money. Deceiving. Be better to buy a mystery box. Better chances winning for a lot less money. Joke. They give no refunds.
August 6, 2025
Unprompted review
Reply from Jemlit
Hi,
We’re sorry to hear that your experience did not meet your expectations. On Jemlit, every box opened results in a real product or cashback credited to your balance, and all items and their respective values are clearly displayed before each purchase.
Our goal is to make the experience engaging and transparent, and we’re continuously working to improve the quality and variety of the rewards. If you believe something didn’t work correctly or if you’d like us to review your case, please don’t hesitate to reach out at support@jemlit.com; we’re happy to help.
Thank you for your feedback,
The Jemlit Team
Disappointed – My Issue Was Ignored
I was a loyal Jemlit user and reached Level 5, opening boxes every single day.
Then, my level suddenly dropped to 2 without any real explanation.
Support only sent generic replies and didn’t actually investigate my problem.
I feel completely ignored and unfairly treated.
Because of this experience, I will no longer spend money on Jemlit and I will switch to other platforms that value their users.
Very disappointed.
July 31, 2025
Unprompted review
Reply from Jemlit
Hello Oik,
Thank you for your review.
We’re sorry to hear that you feel this way, and we’d like to offer some clarification:
Your level on Jemlit is based on the experience points you earn through activity on the platform. Over time, these points gradually decrease if there is no continued engagement. The only way to maintain or increase your level is by actively depositing and opening boxes.
We understand that this may not have been immediately clear, and we appreciate your feedback. We hope you'll continue to enjoy Jemlit and remain part of our community.
Thank you again,
Best regards,
The Jemlit Team
Its not even WORTH a rating
Its not even WORTH a rating. I purchased $50 in credits back on 06/17 and THOUGHT I purchased a Coach mystery box costing $41. I have bank records to prove it. After several weeks, I started emailing the company, and the only response I got was "Our Customer Service is open Monday through Friday from 9.00am to 6.00pm.
We will try to answer this email as soon as possible, but please consider that it might take up to 48 hours to receive an answer." NO PACKAGE! NO RETURN OF MONEY! NO CORRESPONDENCE except for the corporate excuse. And this company is supposed to be one of the better ones!?????????? Think twice before you invest. I'm $50 poorer now.
After receiving your response, I am still out $50 - my bank statements prove it. And if your company had any sense, my shipping address is the same as my billing address, which obviously you have since you took my money. It's kind of fishy that the emails I did get from Jemit regarding my purchase mysteriously disappeared from my email account. Want to boost your ratings? Provide refunds and don't mislead your customers over promises you don't intend on keeping!
07/30/25 - but it was okay for the company to take the $50 on my credit card and never process the order. VERY SHADY!
June 12, 2025
Unprompted review
Reply from Jemlit
Hi Susan,
We’ve reviewed your profile and could not find any shipment associated with your name. Additionally, there is no shipping address registered on your account, which makes it objectively impossible for a delivery request to have been processed.
We kindly invite you to contact us at support@jemlit.com so we can clarify the situation together and assist you further.
Best regards,
The Jemlit Team
Hi Susan,
I'm sorry, but it seems there may be some confusion. Payment platforms (such as card processors) manage your personal information (like your address) and, due to privacy regulations, they do not automatically share this data with us.
That said, to place an order on our website, it's mandatory to manually enter your shipping address during checkout. Without doing so, the system won’t allow the order to proceed.
For this reason, we are confident that no order was ever completed from your account.
If you have any doubts or need help navigating the platform, please don’t hesitate to reach out using the correct channel support@jemlit.com . We’re happy to assist you.
Best regards,
The Jemlit Team
Very bad implemented system for currency conversion
They have a very bad implemented system for currency conversion, is like investing in stock, if you deposit let's say 30 RON, is converted in GBP daily, basically today I have 30 RON balance, tomorrow I have 31.23 RON balance, or 29.24 RON balance depending on the currency conversion rate. For this reason they didn't give me the bonus
June 27, 2025
Unprompted review
Reply from Jemlit
Hi,
Thank you for your feedback. We understand your concerns regarding currency conversion. Jemlit operates in GBP as the base currency, and deposits made in other currencies are converted at the daily market rate. This may cause minor fluctuations in the displayed balance due to exchange rate variations, similar to what you described.
Regarding the bonus, please note that eligibility is based on the final converted amount, which must meet the minimum requirement in GBP. If this was unclear or if you believe there was an error, we encourage you to contact us at support@jemlit.com. We’ll be happy to review your case and provide a fair resolution.
We appreciate your feedback, as it helps us improve the experience for all users.
Best regards,
The Jemlit Team
Absolutely a scam
Absolutely a scam. They take your money, you win very cheap prizes if anything at all and then whatever you win they just buy off Amazon and ship to your address in the Amazon packaging!!! Crooks! Don't waste your money.
July 7, 2025
Unprompted review
Reply from Jemlit
Hi,
We’re sorry to hear that you had a negative experience. We would like to clarify that all prizes on Jemlit are real, physical items with clearly stated values, and every box opened guarantees a reward.
As for shipping, we work with multiple suppliers (including Amazon) to ensure fast and reliable delivery to our users. Packaging from third-party vendors is common in the industry and does not reflect the legitimacy or value of the prize itself.
We take these accusations seriously and invite you to contact us at support@jemlit.com so we can review your case in detail and provide any clarification needed.
Best regards,
The Jemlit Team
Please do not try to top
Please do not try to top - up or deposit, they are just scammers, don't try to top-up or spin anything, you'll just lose the balance, all of the positive reviews are just bots meant to either make you top -up ( and lose in the end) or their friends.
July 5, 2025
Unprompted review
Reply from Jemlit
Hi,
We’re sorry to read your review and that you feel this way. We take all feedback seriously and would like to clarify that all deposits and transactions on Jemlit are processed securely and transparently.
Every box opened results in a reward, and all users receive either a product or equivalent cashback, as clearly stated on our platform. Regarding the reviews, we encourage all users to leave genuine feedback (positive and negative), and we never use bots or fake accounts.
If you’ve experienced a specific issue with your balance or account, we strongly encourage you to reach out to our support team at support@jemlit.com so we can look into it and resolve the matter.
Best regards,
The Jemlit Team
Finally got my Laptop
I’ve won multiple items and after trying to claim a laptop that I won. They sent me an email we are writing to you to inform you that your order has been cancelled. We apologies for the inconvenience.
Took some time to get this taken care of but today i finally got my laptop i won back in May.. let me say it was worth the wait.
May 4, 2025
Unprompted review
Reply from Jemlit
Hello Andrew,
Thank you for your review.
According to our records, the item has been delivered. If this is not the case, please let us know so we can investigate further. If the item has indeed arrived, we kindly ask you to consider updating your review; it’s very important for us to keep Trustpilot as accurate as possible, so future users can get a clear picture of the service we provide.
We experienced a few weeks of high demand that caused some delays, but the situation is now back to normal, and you shouldn't experience any further issues going forward.
Best regards,
The Jemlit Team
Worried this may be scam
The site was fun and I liked the design. Easy to use. HOWEVER- I did win a good bunch of small items. I’m on day 15 and my order still hasn’t been processed. I reached out and they just said yeah it’s still processing. So at this point I feel unsure about this site but
June 30, 2025
Unprompted review
Is good I like it is good you can do…
Is good I like it is good you can do that same saying they have iPhone there like
June 5, 2025
Unprompted review
i lost 220 euros and always the smalest…
i lost 220 euros and always the smalest box..protect your money..
May 17, 2025
Unprompted review
Reply from Jemlit
Hi George,
We are sorry to hear that you didn't like the experience. Sometimes you can be more or less fortunate on Jemlit!
We hope to see you again soon.
Best regards
It's a gamble.
Started with $15 (kept it low to try), and ended up with 20 cents in a very short amount of time. Kept winning pennies. ^_^
May 6, 2025
Unprompted review
Amazing experience with JemLit (Won an iPad on my second mystery box!)
I recently had a great experience with JemLit!
Their platform is fun and rewarding, and the support team was incredibly helpful and professional.
After completing my KYC, my prize was processed quickly.
Communication was clear and fast at every step, and I always felt informed and valued as a customer.
I’m truly happy with JemLit and already recommending it to my friends.
Thank you for making the whole experience so exciting and trustworthy! Greetings from Greece!
April 24, 2025
Unprompted review
Reply from Jemlit
We are sorry you had a bad experience, Adam.
We would like to understand better what you didn't want to provide a better service the next time.
Best regards
IDK anything about this app but does it…
IDK anything about this app but does it ship to Canada? like Lloydminster?
April 24, 2025
Unprompted review
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