The rapid stop stem was shorter than the original when it was markers as OEM. My BF said he will try to machine a part to mark it work. In the mean time using a similar not idea part I bought at Ho... See more
Company replied
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Price was good. Shipment notice email was never received before the item actually arrived. I received the email (and was dated) almost 2 months after I placed the order on 2/20/2024.
Company replied
The representative was very professional and proficient in helping get the right parts for my repair. They went the extra mile in their research to locate the correct parts. Over the top customer ser... See more
Company replied
Confused why the part went from Sacramento, CA to Orlando FL, then to Prosper, TX...
Company replied
Company details
Written by the company
With a remarkable 65-year legacy in the industry, Jenco Wholesale remains your premier wholesaler and retailer, offering a diverse array of home improvement essentials, spanning categories such as luxurious Bathroom vanity, Kitchen supplies, Sprinklers, Irrigation, and more. Our product selection is sourced exclusively from globally renowned, top-tier brands, assuring you of the highest quality.
Contact info
22 Blue Sky Court, 95828, SACRAMENTO, United States
- customerservice@jencowholesale.com
- jencowholesale.com
3.1
Average
27 reviews
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I bought a part on 6/22/23 and it had…
I bought a part on 6/22/23 and it had the wrong O rings.........I thought it was mayybe ......one time error. Although I installed the part and it leaked and was hard to turn. I ordered another of the same part on 9/24/23 and it came with the same O ring problem. Problem part: 10-80553 Danco cartridge for Moen and Gerber faucets. I was going for the repair on the shower faucet rather than tear the wall out to replace the shower fixture. I have not given up on this project but the O rings are to fat and your #80553 part will not go together. This part for a Gerber shower faucet Just get the right size o ring you say............CAN NOT FIND THEM!!!!!!!!!!! Way to many man hours in this project and not mention the destruction of my vocabulary with four letter words.
September 25, 2023
Reply from JENCO WHOLESALE
Hello Jhon,
We sincerely apologize for the inconvenience you've experienced with the part you ordered. We want to clarify that as an authorized reseller, we don't have control over the product quality or contents. We receive and ship items exactly as provided by the manufacturer.
We are equally concerned about the issue you've faced. We recommend reaching out directly to the manufacturer to report this issue and seek a resolution. They might be able to provide you with the correct O-rings or guide you through the necessary steps to address the problem effectively.
Your project and satisfaction are important to us, and we hope you can find a satisfactory solution to complete your repair. If you have any other questions or concerns, please feel free to reach out to us at customerservice@jencowholesale.com.
Thank you for your understanding, and we appreciate your patience.
Best regards,
Geff
Jenco Wholesale Customer Care
Confused why the part went from…
Confused why the part went from Sacramento, CA to Orlando FL, then to Prosper, TX...
September 22, 2023
Reply from JENCO WHOLESALE
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
The part I needed at a good price...
They had the part I needed at a good price and it arrived promptly.
September 5, 2023
Reply from JENCO WHOLESALE
Dear George,
We truly appreciate your kind words and look forward to serving you well in the future.
Thanks for choosing us!
Best regards,
Jenco Wholesale Customer Care
Never received item
August 22, 2023
Reply from JENCO WHOLESALE
Dear Damien,
Our deepest apologies for any inconvenience this may have caused.
We request you to kindly review your inbox/junk folder for the notifications we sent in March, June, and July concerning updates to your order. Regrettably, the item you ordered went on factory backorder, and we were unable to fulfill it as a result.
We do not make changes to orders without consent, therefore please reply to our emails and let us know if you wish to wait or want your order to be refunded.
Best wishes,
Jenco Wholesale Customer Care
Easy Ordering Process & On-time Delivery
They made the process easy and very good on-time delivery. Happy with my experience!
July 3, 2023
Reply from JENCO WHOLESALE
Dear Charles,
Thank you for your kind words.
Awaiting your next purchase!
Best regards,
Jenco Wholesale Customer Care
Reply from JENCO WHOLESALE
Dear Travis,
We sincerely apologize for any inconvenience this may have caused.
We hope to make your next purchase wonderful!
Best wishes,
Jenco Wholesale Customer Care
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