JENNY BIRD Reviews 

I made my first JB purchase in May. The Colette hoops. They are fairly large. After wearing them maybe like 2 times I sent them a message that the JB team that earring had fallen out of my ear because the back didn’t appear to hold the earring in well. I was disappointed that this happened because if I had lost the earring I’d would’ve been out of $150. Well JB sent me another set of earring backs. Well guess what? I’ve worn the earrings 2x’s since then and each time the earring on one side has fallen out of my ear. I am not happy and until I can find a suitable back to hold the earrings in place, I can’t wear
them. Very upsetting.

Extremely disappointed with my experience with Jenny Bird. I placed an order and never received an email order confirmation. The order appears in the app, but when I try to return eligible items, their return system says “Order not found.” I also tried signing in through Shop as the option is made available, there it says I have no orders to return. The app is obviously glitchy and designed to deceive anyone who thinks about returning ill fitting items.

I purchased the items at regular price, they’re too small, and I’ve already reordered them in the larger size so no problem with the style, jewelry or quality. I simply want to return the smaller ones for a refund.

A retailer shouldn’t make it this difficult to return merchandise that its own policy says is returnable. Between receiving no order confirmation and having a return portal that won’t recognize the order, the whole experience feels extremely scammy and has seriously undermined my confidence in the company.

Because Jenny Bird has made returning an order a wild goose chase, I in turn won’t rest until I return these pieces and get a refund. Let’s play.

Appreciate the brand. I had a warranty claim and they solved it no hassle right away. I’m impressed. Unique styles and statement pieces.

Customer support if one of the most important parts of any business. I had such a good customer support experience at Jenny Bird

The items I bought - anklets, were fantastic design and quality. but because there is no secondary option to secure an item on the leg - clasp got opened somehow and I lost an item after wearing it for less than a month

I brought it to the customer care with the suggestion to improve design. And Customer care went above and beyond their duties and suggested to replace or refund lost item. I really was surprised how nice and generous company is.

Me and my daughter we both shop and Jenny Bird. We love quality and design. And now i have to say that customer support is truly outstanding.

love the jewelry and amazing customer service!!

I started my JB collection with a bangle then ankle bracelet, have not taken my ankle bracelet off in a year, still no tarnishing, no breakage, looks brand new. I now have the zodiac pendant and gold earrings, both are worn day and night, no tarnish and very durable. Normally I can’t sleep with earrings on and usually have a sensitivity to non solid gold posts but, wow, these are no problem, very, very surprised and happy with these items and can’t wait to add to my collection! Thank you JB for a top quality, reasonably priced attractive jewelry!

My daughter bought me a gold choker there for XMAS and it broke right in the middle of the chain. NON repairable. They offered me a very good resolution! The customer service really came through! I do love their jewelry and it does not tarnish after many many times showering with the necklace on.

Just received my Remi bangle bracelet from Jenny Bird. The delivery was very quick. The bracelet is very nice and fit perfectly. I’ve been wearing it daily. So far so good. I love the very sturdy easy-on, easy-off clasp.
Would definitely recommend.

I ordered the gold chain bracelet with the heart and very disappointed
The colour is super yellow gold ,looks very fake and I thought that I was supporting a Canadian company but made in China
I would not buy another piece from Jenny bird ever again and do not recommend

Easy and smooth transaction. Happy with my purchase.

I love my Jenny Bird earings. On top of that the customer services goes above and beyond. they were so quick to reply and solved my issue within hours. Amazing. They ahve a lifelong customer.

Jenny Bird Jeweley! I do not know where to start! I purchased a pair of gold earrings. One of them broke. I called the store. Because it has been some time I thought it was going to be a problem asking for a replacement. I was so wrong. A young lady with client care was the nicest rep I have ever spoken with over the phone. She never used the word NO. She only wanted to be accommodating in any way possible. I love JB before this matter and now they have made me fall in love with JB. What a beautiful and caring online store and I will always shop JB for my jewelry!
Cassandra Chambers
Fairfield CA.

I have several pieces including a pair of Chunky Doune earrings. The post broke on one of these earrings after several months, so I reached out to Jenny Bird's customer service team with the receipt asking about repairs. A very pleasant customer service representative named Julia immediately sent me a new pair!

I have multiple pieces from Jenny Bird, most I adore.
One I was very unsatisfied with. Not only did they follow up with my concerns, they provided hacks to fix the issue. When I wasn't satisfied with that I received a refund instantly!
Sarah in customer service is a gem.

My necklace I got at Xmas is so badly tarnished its lost all its colour and looks dirty . It was one of their more expensive pieces . I have sent photos to their instagrm page hoping for a solution or reply . Not good enough for piece that are only 6 ..7 months old and not work daily .

I came here to check if I was the only one having a bad experience with their jewelry BUT I definitely am not.

The pieces tarnish easily even with great care. I always keep it in its original packaging and don't expose it to water, perfume or makeup. Not sure what is going on but better to buy gold than this.

Jenny Bird delivered far more than I'd anticipated. I'd purchased earrings one of which came apart. When I contacted Jenny Bird and corresponded with Caitlyn, it was nothing but a pleasure. Their policy to rectify damage or dissatisfaction is over the top. The entire process was seamless and a pleasure. I have my Jenny Bird earrings (which I love) and they have a solid reputation.

Another review stated, ‘don’t listen to the haters’…. Well, I am not a hater. I am a customer that purchased two pair of earrings and ring.
My Viviana ring arrived and it had a cast of orange, looked cheap. I emailed Jenny Bird about my concern with the color and asked for an exchange, they told me this was normal and ignored my further correspondence.
One of the two pair of earrings that I purchased was a gift for my son’s girlfriend. I gave them to her in December, it is now February and they are clearly darkening and casting orange.
I should’ve known better than to shop on a website that has all five star reviews for every single product.
Again, I’m not a hater. I value quality and customer service. I have had neither with Jenny Bird.

Blown away by Jenny Bird’s customer service! Can’t wait to continue building my collection, especially my arm stack. They have a customer for life!

I’m absolutely obsessed with Jenny Bird jewelry! I’ve been shopping with this brand for years, and their pieces somehow become more stunning with every season. What truly sets them apart is their small team that goes above and beyond to make each purchase feel special.

Recently, I had to contact their customer service to update my delivery address since I wouldn’t be home for the parcel. They responded quickly, resolved the issue seamlessly, and even followed up after delivery to ensure I received my order. Their attention to detail and customer care make every experience a perfect 10/10!