Jepsons Reviews 335

Excellent customer service, courteous and helpful. Quality of stock carried very good.

Well packaged and delivered on time as expected.

Fantastisch

Speedy delivery and quality products . All round great service

Great product delivered quickly. Great!

Very disappointed with this company after first time of ordering. Ordered a pair of Barbour sandals and need to return them as one strap shows signs of obvious wear compared to the other. Sent photos and emails but no responce. Called the store but permanently engaged. Not good service.

Hi Suzanne,
I'm sorry you haven't been able to get in touch but after searching everywhere we cannot find any emials from you. Our email address is
You can also reply to your order confirmation email or open a return request on our website.
I can only guess it was unfortunate timing when you tried to call as we have had no issues with our phone line.
I can assure you that all of our items are brand new. I'm not sure how a strap on one of the sandals could show wear, unless it came from the manufacturers that way as size 8's are not used for display, rarely tried on which is why they were half price in the sale.
However we will of course resolve the situation if you attempt to send photos to our email or start at return request via our website.
Kind regards,
Rosie

Hi Rosie. I can assure you that the email with photo was sent to the above, correct email address and therefore, bemused at you not being able to conveniently find. In addition, I have called at various times throughout today, Thursday 21st Aug, to no avail as no response, which is surprising and disappointing if as you suggest, no issues with lines and sufficiently manned to accept customer service queries! To be sure and in response to your assurance that you will resolve to my satisfaction, I will resend email so plse be vigilant and look out for its arrival. Hopefully there will be no IT issues on this occasion and I will receive your best ‘resolving’ customer service. Many thanks and regards. S J Shelley

Prompt efficient service - really please with my purchase (Barbour- crossbody bag) great quality - stylish and purchased it for a great price / saving.

Excellent company
Good service and lovely clothes.

Super helpful both with information before purchasing and afterwards with additional questions. Thank you for great customer service. 😊

Great range of clothing, assistants always happy to find sizes for you too!

Great local shop!
Fashionable clothing and great customer service

Update: following my review the company reached out to me and explained the reason my cancellation and email had not been responded to and arranged a full refund.
I was very happy with the way this was then dealt with. I can appreciate how the original issue occurred and cannot fault their actions to rectify the issue.
Happily updating my review to reflect this.
Would now deal with this company again.

I sent an email immediately after placing my order to cancel it and it still got sent and I have still yet to hear back from them re cancelling the order.
No response to emails.
Would unfortunately not buy from again.

Very good quality at a great price
and delivered on time
Thank you

“I had an amazing experience with this company! Phil from Jepsons was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.” Many Thanks Diane 😄

Fast, amazing bargain. Exactly how it looked on line. Very pleased.

Ordered two items i had, had my eye on for a wee while, they were promptly dispatched, beautifully wrapped, and i received them very quickly. A nice little shop with lots of good quality clothes and accessories. I would be very happy to use them again!

Good quality jacket at a good price

Excellent quality, good prices especially as we wanted to stock up on winter season things out of season. And the store were really helpful in shortening some trousers I'd bought online whilst I grabbed a coffee