I contacted customer service to report when I received my order and it was missing a makeup brush. The rep was apologetic and said they would ship the brush. I received a package, but it was eye sh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the foundation because I have used it before and it is easy to apply, but I have arthritis and found it was very difficult to push the button to get it to spray. Also how about a spray bott... See more
best make up EVER ! I have tried them al from Chanel to Lancome to Clinique etc. etc. etc. Jerome Alexander by far outweighs any of the others. Just brilliant consistence, appearance and coverage.
I've been using Jerome Alexander makeup for several years and have never been disappointed. I love the coverage and the fact that it always looks fresh. I am very happy with the results.
Company details
Written by the company
💄 Makeup + Skincare 🌱 🎉 Celebrating 55+ Years of Beauty ✨ Makeup doesn't have to be expensive to work 📸 #JeromeAlexanderCosmetics
Every Woman Deserves to Feel Beautiful!
Written by the company
- Makeup doesn't have to be expensive to work.
- Jerome Alexander, the man behind the makeup, has always had women in mind when creating makeup. He believes that his biggest role in the beauty industry has always been to be an educator. Jerome has dedicated most of his career to teaching women how to look their best and enhance their beauty—without the help of a makeup artist—and instead, become their own makeup artist. Jerome Alexander will teach you everything that you need to achieve your flawless, picture-perfect look.
Free Shipping on Orders $49+
30 Day Customer Satisfaction Guarantee
If for any reason you’re not satisfied with your shipment, you are entitled to a full refund (less s&h) within 30 days of your purchase.
All Jerome Alexander products come with our 30-day, money-back satisfaction guarantee. For any questions about our products, orders, or returns, please contact Customer Service at support@jeromealexander.com.
Contact info
15820 Euclid Avenue, 91708, Chino, United States
- 1-888-886-6304
- support@jeromealexander.com
- jeromealexander.com
4.3
Excellent
10K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering and wonderful products
Easy on line ordering. Speedy arrival of product with updates along the way
I use the airbrush foundation and absolutely love it.
March 19, 2026
I love the products
I love the products, the spray foundation , the eyebrow pencil, lipliner. Goes on easily and feels light on face
March 19, 2026
It’s light feeling on my face
March 9, 2026
Super easy to order in customer service…
Super easy to order in customer service is always great
March 6, 2026
Love the products and delivery time.
March 16, 2026
The product is great but
The product is great. Don't bother with the online chat. It takes DAYS for anyone to respond IF they respond at all.
March 6, 2026
nice and easy
March 2, 2026
I love the makeup I have the spray…
I love the makeup I have the spray bottle and it's light it doesn't feel heavy and it's not all cakey like the other foundations..
March 12, 2026
I contacted customer service to report…
I contacted customer service to report when I received my order and it was missing a makeup brush. The rep was apologetic and said they would ship the brush. I received a package, but it was eye shadow. I reported the error and then the brush was shipped.
March 3, 2026
I first became aware of your product on…
I first became aware of your product on zGMA I believe. The feel and coverage is fantastic.
March 10, 2026
I wrote to your company because I…
I wrote to your company because I cannot get a telephone number to call you directly my last order I received from you the bottle will not spray I asked if you could send a new bottle with no response from you very disappointed I cannot get anyone there to respond to me very poor customer service with your company s reply back would have been nice since I order from you quite often this is the first time this has happened to me
March 2, 2026
This is the best stuff I've ever used…
This is the best stuff I've ever used it makes your face look great I had only used it when I was going out somewhere nice I didn't want to use it for every day but I'm 63 years old and I need something like that for everyday but I'm really expensive of it and you know it's okay but it looks great on your face it doesn't look caked on it's smooth even if you have a little bit of wrinkles it still looks great and it stays on I'm thinking I probably should have got maybe a little darker color for summer but it matches my skin good it's great stuff I should have been ordering it for a long time but like I said when I go out just to everyday I just use cheap stuff and I'm going to the point I can't use cheap stuff everyday anymore
March 11, 2026
A natural finish for my fair skin.
I really, really like the airbrush products. I am a senior woman and have fair skin. This product is so light, while still covering well. It looks so natural.
March 10, 2026
I have been using this product for a…
I have been using this product for a while and I always love it the way my skin looks
March 10, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.