Jerusalem Sandals Reviews 2,744

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, noting the soft, supple leather and excellent workmanship that feels comfortable right out of the box. Many find the sandals to be incredibly comfortable, providing immediate arch support and cushion, with some even reporting relief from conditions like plantar fasciitis. The customer service is consistently described as highly personal, efficient, and pleasant, with representatives being very helpful and responsive. Reviewers also appreciate the fast delivery, with many orders arriving sooner than expected. However, some customers experienced issues with order accuracy, receiving incorrect sizes or colors, or finding the fit to be too small or narrow. A few other people also felt that the quality of some products was not as expected, mentioning thin or stiff leather, uneven dye, or low-quality buckles.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, frequently praising the high-quality materials, especially... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional and amazing experiences.... See more

Order

Consumers have mixed experiences with the ordering process, with many finding it easy and praising quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price point compared to other sandals on the market. Quality craftsmanship. The leather is soft and supple. There was no breaking in period. True to size. I bought the Daniel fisherman sandals i... See more

Rated 5 out of 5 stars

I had fit issue, but I wasn't sure if the sandal fit should be very loose. I talked to customer service and he assured me they should not be loose. He helped me shop for an alternate style since the G... See more

Rated 5 out of 5 stars

Give them 3-4 days of break-in period and you will LOVE them as much as I do! I ordered EU size 38, typically I wear 7 1/2 in sandals. They fit perfectly. The Honey color is a beautiful, neutral brown... See more

Rated 5 out of 5 stars

The sandals fit perfectly and look and feel great on my feet! I haven’t gone for a long walk in them yet, but the 20 or so minutes I spent walking in them indoors were quite lovely; they really felt j... See more


Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Handbags Shop
  4. Leather Goods Store

Written by the company

Jerusalem Sandals started on the boardwalks of Venice Beach, but today walk the runways of New York City, the metropolitan areas of Japan, the style meccas of Korea to even catching the eyes of fashion capital, Milan. While these beautiful, handcrafted sandals are sought throughout the world, their story begins in a message of peace, where the brand bridged the gap between two conflicted countries; Israel and Palestine. Two Jewish-Arab families on either side with varying backgrounds and views, partnered to revive a style from the past and innovate them for today’s fashion forward culture. Jerusalem Sandals is not only a brand that has ignited the fashion world, but a testament to what people can accomplish when they harmoniously come together.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I ordered 2 pairs of sandals for my…

I ordered 2 pairs of sandals for my son's birthday present. He absolutely loves his sandals. I had to exchange the last pair I ordered for a larger size. I appreciate the no hassle return. The first pair was comfortable right out the box. Now, I'm getting ready to order myself sandals. We're satisfied customers and highly recommend.

February 18, 2026
Rated 5 out of 5 stars

I purchased a pair of clogs from…

I purchased a pair of clogs from Jerusalem Sandals and when they arrived I could not believe how amazing they were. The size was a bit short and I had recently broken my foot so I decided to return them. But after sending them back that same day I knew I still wanted a pair as they were sooo comfy. I emailed them and they were so kind and sent me a new larger pair. ❤️

February 18, 2026
Rated 2 out of 5 stars

Beautiful shoes and design ideas.

Hello! Your shoes are very very beautiful, however I found the quality, i.e. the straps uneven, so as to be a tight fit on one side and the other side too loose. And, Not due to my feet being mismatched or swollen.. I will probably try another model, when time permits me.. THANK YOU for the exceptional customer service and understanding! Thus far you have been very understanding and great to work with! And as I said, the sandals are beautiful!

February 9, 2026
Rated 5 out of 5 stars

Amazing shoes

Amazing shoes! I broke my back in a car wreck many years ago and have tried different brands of clogs and sandals. Your shoes by far are the absolute best! My back doesn’t ache wearing your shoes! Would and will recommend to everyone!!

February 13, 2026
Rated 5 out of 5 stars

I love the look

I love the look, color, and quality of all my Jerusalem sandals!!! I get so many compliments on them. : )

February 6, 2026
Rated 5 out of 5 stars

The Elliott sandals are great

The Elliott sandals are great. It does require a minimal break in period, but once it’s broken in, they are extremely comfortable. They are uniquely designed in my opinion because I never saw sandals with shoelaces.

February 12, 2026
Rated 5 out of 5 stars

I went to the physical location so I…

I went to the physical location so I could try things on. I'm going on a trip and I was being very particular. I must have tried on 15 pairs of shoes. The man helping me was so patient. I really appreciated it.

February 25, 2026
Jerusalem Sandals logo

Reply from Jerusalem Sandals

Hi Donna,Thank you so much for sharing this. We are really glad you came in to find the perfect pair for your trip. With our big selection, we know it can sometimes be hard to choose, so trying on 15 pairs just means you were making sure you found the right one.
It means a lot to hear that David was patient and helpful. We truly appreciate you taking the time to say so.
Wishing you a wonderful trip and very happy feet along the way.

Rated 5 out of 5 stars

My order shipped quickly and arrived…

My order shipped quickly and arrived sooner than I expected. Unfortunately I had to return due to fit but after sending an email asking about returning I got a quick response. Return process was easy and they refunded my money quickly.

February 2, 2026
Rated 1 out of 5 stars

I received the sandals and they did not…

I received the sandals and they did not fit. I sent them back and have not received my refund.

February 9, 2026
Jerusalem Sandals logo

Reply from Jerusalem Sandals

Hi Tim, thanks for the update, and I’m sorry for the delay and the frustration.

We did receive your return and your refund has already been processed on our end. Depending on your bank, it can take a few business days for the credit to appear back in your account.

If you’d like, message us at support@jerusalemsandals.com with your order number and we’ll be happy to confirm the refund details for you.

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