Jet2.com Limited Reviews 

Absolute shocking service - paid for a car upfront with all the paper work required on the JET2 website - but when I got to Sicily they wanted more and would not give me a car or a refund. Never again

First time I had used Jet 2 car hire and the last, they sub it out to Car Trawler, they do not vet the suppliers at all, I had purchased extra cover etc so I had no worries whilst away. Only to get there and the supplier at that instance was Carwiz I think they left the S out of the spelling, They told me that the Insurance would not cover the car fully as there's would. With just a 4-5 day break I did not want to sit reading the small print to see what the difference was. So I purchased it. Thinking I would take it up with Jet 2 on return, But that is delt with by CarTrawler who don't care anyway as they have plenty more customers they can stich up. It would be like arriving to check in for your Jet 2 flight only to be told that if you want to sit on the inside its extra. Jet 2 need to be careful about this supplier trading on Jet 2 name as it has got a bad reputation.

I WOULD RATE JET2 CAR HIRE 0 STARS IF I COULD

absolutely robbed of over £400 whilst on holiday, half of our spend that has taken us months to save to end up without a car, a further £1,500 taken from our card as a ‘holding deposit’ and all customer care teams not having a clue when you get through via live chat.

AVOID AT ALL COSTS THIS HAS COMPLETELY RUINED OUR HOLIDAY
The car hire is giving jet2 the worst name, disgusting robbing service. I could not be more angry and will be taking this Legal once I return to the UK.

Absolute disgrace. Booked a car hire through jet2 app. Got put through to Avis Budget car hire. Arrived there and they didnt have our car. Still waiting for the £403 i paid. Been calling helpline which informed me they dont know how I was even able to book a car through the app as that option should not have been available due to me already been abroad. Got an open case but no one seems to give a damn. No resolution after almost a week now. Close to ringing my solicitor as I feel I have been mis-sold and potentially scammed with no way of reclaiming my money. My birthday holiday has been ruined thanks to Jet2. Will not be using again. Disgusting behaviour from what used to be a well renowned company.

We booked and paid for a car through Jet2hire.com for our family holiday (2 adults, 2 young children). Upon arrival at DelPaso Car Hire in Spain, they refused to release the car because my credit card didn’t display my full 31-character name — something physically impossible due to banking card limitations.

We immediately called Jet2hire.com from the DelPaso counter, exactly as instructed in the booking confirmation. Despite this, Jet2hire.com marked us as a “no-show” and denied a refund.

The most shocking part? DelPaso then used the exact same card they had just rejected to force us into making a second booking — at extra cost — so we would not be stranded abroad with our children.

The experience was stressful, expensive, and completely avoidable. Customer support from both companies was rigid, dismissive, and unhelpful. The complaint was wrongly marked as “resolved” without any refund or genuine resolution.

If this is how Jet2hire.com and DelPaso treat paying customers — especially foreign families on holiday — I strongly advise travellers to avoid them entirely.

Picked up the car at Mahorn airport (sixt) Service was excellent car and drop off easy. Don't trust the negative reviews.

Don't take Jet 2 Insurance just get insurance when you get there.

Avoid Jet2 Car Hire and Goldcar – Unethical and Deceptive Practices

I booked a car hire through Jet2 Car Hire with Goldcar, including AXA premium insurance to cover any excess. Upon arrival at Malaga Airport around 21:00, ready to collect the car and head to our villa in Marbella, I was told by the Goldcar representative that they do not accept AXA insurance. Despite trying to explain that I had already purchased my own coverage, I was bluntly told that it was invalid and that my only option was to purchase their own insurance – an additional €352 on top of what I had already paid through Jet2.

In addition, I was charged another €142 for fuel cover, which I understand can be common, but despite returning the car with a full tank, I have yet to be reimbursed for this amount.

It became clear that Jet2 simply acts as an intermediary and takes no responsibility for the practices of the companies they work with. Goldcar’s behavior was inflexible, dismissive, and unethical, leaving me with no choice but to pay hundreds more at the last minute or be stranded without a vehicle.

This experience was stressful, costly, and completely avoidable. I strongly advise anyone considering Jet2 Car Hire or Goldcar to think twice. Book directly with a reputable rental company so you know exactly what you're getting and avoid any surprise charges or shady upselling tactics when you arrive tired and just want a smooth pickup.

Lesson learned – I will never use Jet2 or Goldcar again.

Charging families to sit together. So scummy!! What a horrible practice in this industry.
If you are ripping people off for this, at least make a less complicated online system. When you book via Onthebeach holidays, it is confusing to log into the right part of Jet2.

DO NOT USE JET2 HIRE A CAR
I repeat do not under any circumstances use this company for car hire . Awful experience Leeds Bradford had a fire alarm so many passengers didn’t board. The flight took off late abd when we arrived the car hire had closed early I tried to ring and they shut early Cartrawler is useless and Avis is worse still Inrang to arrange to pick the car up but they said I couldn’t have one now. So no car for the holidays a total waste of money.Refunds they want so
Much information so far too hard . They said they had refunded the insurance yes but the car couldn’t be refunded. they needed more information All staff tried to
Help but they all
Came back to fill the form uni didn’t know how to. Useless no flexibility abd why despite saying they would refund they wanted details they managed to refund the insurance so already have my bank details. IMHO just a scam to not pay you.
Just to be clear
DO NOT USE JET2 CAR HIRE EVERp

Do not book with jet2 car hire…..I booked a car for Larnaca airport. When I arrived to Europcar to collect the car I was met by a horrible lady called Liza. The lady told me my luggage would not fit in the car despite it being advertised as being able to carry 5 people and 3 cases. We were 4 people, 3 cases and a hand luggage. The lady wanted me to pay €180 to upgrade the car to which I stated I don’t need to. She then refused to give me any car and said I was being mean and not listening to her!
Left my family with a young child of 7 stranded at the airport at 12.30am(midnight)
Luckily Jet2 airport staff got us into a transfer to our hotel.
When I rang customer services it was a company called car trawler, who then said I was not eligible for a refund as the time passed for the car hire start time, however this was due to a delay. I have had to raise dispute with visa.

We find the airline disgraceful a family cannot sit together is simply ridiculous moving our seats on a long flight rubbish service Tried to check in online again wouldn't let me as they are a greedy airline with terrible service

Terrible experience. We only booked because we trusted the Jet2 name. It was subcontracted to a truly awful car hire company. Rude staff, extra charges, pressure to take extras and marooned in the middle of nowhere waiting for an airport shuttle that didn’t come and worrying about missing our flight. We have complained and had no response.
Just book direct with a reputable company instead.

The cheeky gets charged me £11,50 for a can of Heineken the first can was £4,50.
Watch out they just might rip you off too.
I'll never go with jet 2 again,bloody disgrace they helped themselves to my money.

If I could give zero stars I would.

Booked a car through jet2 carhire & was charged £441.65 when car hire was £230. It states on the site that only a deposit of £20 would be taken.

I then needed to cancel the car hire due to a family bereavement and was refunded £20.

I emailed jet2 to find it was a different compact called car trawler, e-mail rejected as mailbox was full. Managed to chat online to which they stated I had booked 3 cars, no emails to confirm this, and all the reference numbers took me to my one booking.

Finally got refund, but this is because I saw the error & did all the chasing, otherwise I would have been £421.65 out of pocket.

Avoid like the plague & book direct.

Booked meet and greet car hire through Jet2, confirmation came through showing that we had to go to the car park and get a shuttle bus to Tangerine car hire 15-20 minutes away from the airport and on return drop off car and again wait for a shuttle bus back to airport.
The definition of Meet and Greet is you arrive at the airport and met by the hire company which is when the car keys are handed over.
When returning you are met at the airport and hand over the keys at the end of the hire.
Details not passed to hirer in reference to this by Jet2.
Will not be using Jet2 again.

Booked car hire at Malaga Airport through Jet2's website. Wasn't aware that they have a third party they contract with a company called - Car Trawler. Terrible instructions for picking up the car and booked us in for a pickup at 7pm when the office closes at 6pm on a Sunday. Needless to say £164 and no car hire. Wasted 1.5 hours looking for where to pick it up! Have contacted Car Trawler for a refund and compensation 35 days later I'm still waiting for a resolution, they tell me they're still wsiting for a reply from Dollar rent a car. Contacted Jet2 and they're not interested instructed me to deal with Car Trawler. Shocking...Jet2 I expect better from you!

We travel with jet 2 about 8 flights a year and would recommend, from Stansted Airport we all so have booked hols we have just returned from Lanzarote Playa la blanca the Bacello hotel which was designed very good it’s fairly new , But they were way understaffed in the main dining room ( there was only one ) tables not cleared food areas and Bar area not not staff food was just warm , we pain for all inclusive but ate out 4out of 7 days I told hotel who in turn advised Jet 2 on site they contacted us and we never needed to say much, they said they were will to reimburse £200 pp the all inclusive price when we return home ,,, will I spoke to jet 2 a few days after and she said she offer £50 cash and a couple of £50 vouchers to use on next holiday, well we get that anyway as jet 2 members , so I said No thanks please check your information, it’s definitely different to what I was advised,,, still awaiting reply

Awful. Arrived too late to collect hire and the next morning they want you to pay again. Rubbish

We used jet2 to book our carhire in Potugal. Tangerine provided an efficient and cheap alternative to the 'Car at Airport' dealers. We will definitely use Jet2 and Tangerine again.

Place was ok, however my suitcase was robbed during returning flight and Jet2 stated "we cannot ascertain where items went missing so to stay fair and consistent with customers we will not compensate"

Not to mention it took them 3 months to call me back.