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Jet2.com Limited Reviews 

147
•
TrustScore 1 out of 5

1.2

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, most reviewers were let down by their experience overall. Many customers reported being charged additional, unexpected fees for car hire and insurance, often feeling pressured or bullied into these extra costs upon arrival. People frequently described the service as a rip-off and expressed strong dissatisfaction with the overall process, including long waiting times and issues with payment methods. The customer service was consistently criticized for being unhelpful, dismissive, and difficult to reach, with many feeling that their concerns were not addressed. Some customers also reported rude and disrespectful staff interactions, with a few feeling that their concerns were not adequately addressed. Conversely, a small portion of people felt that the pick-up and drop-off process was straightforward and the car and service were excellent.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many describing their overall experience as... See more

Customer service

Consumers find customer service to be a source of significant dissatisfaction, with many describing... See more

Price

Clients share negative opinions on price, with many reviewers feeling that they were subjected to hidden... See more

Staff

Users describe negative interactions with staff, with many reviewers reporting that staff members were rude,... See more

Payment

Customers had negative experiences with payment, frequently reporting unauthorized charges and unexpected... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DO NOT USE JET2 CAR HIRE - they use a firm based in Dublin called Cartrawler to book cars. We wanted to hire a care for 2 weeks touring the Algarve. We were picked up at the airport and taken to the... See more

Rated 1 out of 5 stars

I WOULD RATE JET2 CAR HIRE 0 STARS IF I COULD absolutely robbed of over £400 whilst on holiday, half of our spend that has taken us months to save to end up without a car, a further £1,500 taken... See more

Rated 1 out of 5 stars

Charging families to sit together. So scummy!! What a horrible practice in this industry. If you are ripping people off for this, at least make a less complicated online system. When you book via On... See more

Rated 1 out of 5 stars

Dire. Utter rip off. Shitty service from the minute we were pickup at the airport. I refused the extra insurance because I'd already paid for extra insurance via Jet2. Woman then refused my credit... See more

Company details

  1. Car Rental Agency
  2. Car Leasing Service

Contact info

1.2

Bad

TrustScore 1 out of 5

147 reviews

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No history of asking for reviews

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1.2

All reviews

(147)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Please do not use jet 2 car hire when…

Please do not use jet 2 car hire when travelling to Alicante in Spain.
It is another case of British holidaymakers being RIPPED OFF by SPAIN.
You pay for car hire online then they say you need full insurance so you have to pay more money.
Then when you get to Alicante they use a company called wiber who charge you for the insurance again as you need their own insurance.
PLEASE DO NOT ALLOW THiS TO HAPPEN TO YOO it will be a nightmare start to you holiday

August 9, 2019
Unprompted review
Show reviews in all languages. (147 reviews)

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