I bought Jetblack Victory to replace my Elite Suito. Jetblack works perfectly, power measurement and ERG mode works very smoothly. For know this was perfect change and investment.
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Do not buy. Once orderd they stop responding. No reply at all from customer service and no delivery. The european delivery is a scam. Update: There was a fast reply here from Tailwind. unfortunately... See more
Company replied
Excellent service & quick delivery considering it was arriving from Germany! Lots of labels on the parcel to show it had been all over the place before it arrived at my UK front door!! The Trisuit i... See more
Absolute top service. After a squeaking sound from my Jet Black Victory. I could send my trainer free of charge and he is provided with new bearings despite not being able to reproduce my complai... See more
Company details
Written by the company
Entdecke hochwertige Fahrradtrainer und Zubehör. Innovation und bezahlbare Preise sind die DNA von JetBlack. Erlebe die intelligenten Indoor-Trainer mit JetBlack Cycling’s neuer, qualitativ hochwertiger und leistungsorientierter Produktreihe von Indoor-Trainern. Fahre schneller und härter und habe mehr Spaß für weniger Geld.
Contact info
Böcklerstraße 5, 44287, Dortmund, Germany
- +49 1713414948
- info@jetblackcycling.eu
- jetblackcycling.eu
4.5
Excellent
161 reviews
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Replied to 100% of negative reviews
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Wikiki 3 gold WetsuitEverything went well.
Everything went well.
The order, the delivery and the beautiful Wikiki 3
gold wetsuit. I haven't swam with it yet.
November 27, 2024
Item arrived damaged
Item arrived damaged. Numerous attempts were made to resolve the issue, and after a number of days supplier replied to email but the issue remained unsolved, with no further communication how the item can be returned back. Will not be ordering again.
October 28, 2024
Reply from JetBlack Cycling Europe
HI Keith ! Sorry for the troubles. I believed that our e-mail conversation from 12th and 14th of November is pretty clear, how to fix the problem with the racesuit. If not, just come back to me please
Best gear, great service.
Always a great experience shopping with Zoot. The best looking gear, performance ready, prices are OK and the shipping costs is just something you cannot get around in terms of taking responsibility.
November 28, 2024
Ordered the new Jetblack Victory
Ordered the new Jetblack Victory, but the company are not giving any updates. First there was a delay. Then the delay got a delay. And they provide little to no updates on order status. So at this time, I’m not sure if the delayed delay is getting another delay, or if they are about to ship. And they’re horrible at answering mails, so very difficult to know what’s going on. I really hope the product is better than the service.
November 11, 2024
Unprompted review
Reply from JetBlack Cycling Europe
Hi ! Sorry just saw your message on our Trustpilot. All preordered Victories were shipped 18th - 20th November to our customers. Please contact info@tailwind-brands.de , just in case you did not recieve your trainer.
Have a great day !
Marcus
Nice fabric
Nice fabric, still need to test them(two sleeveless maillot) on the road but looking good! Fast shipment
September 2, 2024
I fell in love with ZOOTcompany
I fell in love with ZOOTcompany, very high quality, beautiful and bright tri suit !!!
July 29, 2024
Very happy!
HI, I’m very satisfied with my mystery box.
Every item is ok for me et the price is nice regarding all the stuff.
April 3, 2024
Great customer service and great products
Great customer service, extremely helpful! Kudos!
January 2, 2024
Ordered a trisuit and was very…
Ordered a trisuit and was very impressed with my purchase.
November 27, 2023
I had problem
I had problem, and they immediately solved it. They were kind and fast too.
August 1, 2023
Perfect quality and customer service
I have contacted Zoot because I have a sewing problem on an article. I sent photos and they immediately propose to send a new article. Received it quickly, it was perfect and very appreciated to be considered and trust !! Love this quality service !
July 31, 2023
Zoot trisuit
Bought a Zoot trisuit. It needed to be returned and the whole process was excellently dealt with. Replacement promptly sent out and refund processed very quickly too. On top of that top class products. Will definitely be using the site again
July 31, 2023
Great lock for running bicycle
Fast and easy shipment + lightweight and good-looking lock for my running bicycle to avoid unnecessary weight.
June 26, 2023
I never received my order is it really a…
I never received my order, is it really a rip off or someting went wrong?
June 3, 2023
Reply from JetBlack Cycling Europe
Dear Nathalie,
Thank you for reaching out. I appreciate your recent contact regarding your order. I want to assure you that we have taken immediate action upon learning about your case.
Your order was placed on Friday afternoon, June 2nd, and we promptly shipped it the following Monday morning using DHL. To help you track your package, I have provided the tracking number: CA782650619DE. Please note that this number does not contain any personal information.
Upon discovering your concern, which is the first time we have heard about it, I immediately contacted DHL to initiate an investigation. I regret to inform you that due to the current circumstances, the investigation process may take up to 3 weeks, according to DHL. Rest assured, I will diligently keep you informed of any updates as soon as I receive them from DHL.
I sincerely apologize for the mistake made by DHL, and I am fully committed to resolving this situation in your favor. Your satisfaction is our priority, and we will do everything possible to rectify the issue.
Thank you for your patience and understanding throughout this process.
Best regards,
Manuel
Update: DHL has answered. This is what they are saying:
"Selon les éléments de notre système d'information nous sommes en mesure de vous confirmer que le colis n° CA782650619DE/CA782650619DE, destiné à SERGE PONT a bien été livré le 9 juin 2023, à l'adresse suivante :
10 BOULEVARD DU CANAL 74200 THONON LES BAINS
Vous trouverez la preuve de livraison de ce colis :
Je vous remercie de la confiance que vous accordez à Colissimo et vous prie d'agréer, Madame, Monsieur, l'assurance de ma considération distinguée.
La Direction du Service Clients Colissimo"
Please let me know if that is not the case. I can provide you the PDF I received from La Poste.
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