JetBlue Airways Reviews 1,142

First time flying JetBlue to USA and back from UK and I won't again. I tried them as I usually fly Virgin and occasionally Delta, but I won't again! The lack of personal check in experience is annoying, and I booked a vegan meal but there were no vegan meals on board. They even on the TV screens offer vegan options but when they arrive they aren't! So, no food for 7 hours each way, not great especially at £800 a flight! Also, I think some of the crew were really dismissive and curt. Not a great experience and I won't ever fly them again.

Here is the thread with a Jet Blue agent

Please let me know how I request a refund for a flight that already took place that was rerouted and delayed 5 hours

I'm sorry to hear your flight was delayed and rerouted. What's your confirmation code and full name so I can take a look?

We were a party of 4. The flight to Newark was rerouted to Kennedy. We sat on the plane for 2 hours and 50 minutes, told to get off, then got back on and got to Newark 5 hours late.

Thank you for that information, one moment while I take a look at this for you.

ok

Thanks for your patience while I looked into this for you. Firstly I do want to apologize for the inconvenience you and your family experienced because of the situation and stress you had to go through. Upon review it seems that the cause of the reroute and delay was caused at the direction of Air Traffic Control due to weather conditions. Please note that because the root cause of the delay was due to something uncontrollable on JetBlue's end, they had to await instructions and receive new clearance from the controllers to be able to take off again to head to Newark which further delayed this flight you were on. I do apologize for the negative experience and long wait you had to endure.

Initially that may have been true and was the reason for reroute. However, the further delay after being rerouted was due to maintenance/technical issues relating to the plane's computer. I would like a refund.

The delay after being rerouted was 4.5 hours
Initially we were told refueling was needed, but then the computer issue occurred.

Yes thank you for sharing that information with me, I see that 115 minutes was coded as delayed due to a maintenance issue. I looked to see if there was any compensation issued for this flight but because the controllable delay time does not meet the minimum time to qualify for compensation as per the Customer Bill of Rights, this is the reason that you did not automatically receive an email with a travel credit for the inconvenience. Unfortunately I cannot provide a refund because the status of the tickets show up as used and there is no value left in them. If you incurred out of pocket expenses, I would be happy to send you a verification letter with the flight delay details that way you can get reimbursed if you purchased travel insurance or used a credit card that offers trip interruption protection.
The gate agent told all passengers when we got off the plane that we would be receiving that email to get compensated.

I'm so sorry for the misinformation, they are not the ones that determine if the flight would qualify for compensation. We have a group of managers that work in the operation at the airport that determine the appropriate amount of compensation to issue in accordance with our Bill of Rights. Unfortunately because the diversion was the root cause of the delay and the controllable portion did not meet the minimum timeframe to qualify, they have not issued compensation for anyone on this flight on July 13th. We at Reservations also do not handle these credit requests as they have made it an automated process once their review is finalized.

The gate agent stated he was a manager. If I am not issued a refund, I will NEVER fly JetBlue again and I am going to tweet about the issue.

I understand that however the gate agent manager does not get to decide that, its a completely different department that is not customer facing and work in the back end of the operation, I'm sorry you were misinformed.

This is fraud and deception!

I understand how frustrating that must have been to receive false expectations that could not be met. Would you like me to help you out by requesting the letter to be sent to your email?

I am extremely disappointed with JetBlue. My flight was originally scheduled to depart at 6:05 PM. It is now 12:13 AM — more than six hours later — and I am still at the gate waiting to board.

To make matters worse, during this entire time, not a single update with clarity was provided, and no water, food, or even a basic gesture of courtesy was offered. Passengers, including elderly and families with children, are left sitting and waiting with no support or communication.

This is completely unacceptable and shows a total disregard for customer well-being. I expect a formal explanation, an apology, and appropriate compensation for this delay and mistreatment.

JetBlue markets itself as a customer-focused airline. This experience says otherwise.

Never ́, Never and Never again !!
Close your flight compagny is better that loosing time and money for people.
Delayed fly, no communication, no solution
First and last time of my life i use this poor compagny

Could not book seats until last minute. Flights were delayed and canceled. Attendants lied to me about reasons for problems and issues and were reluctant to help.

I had a terrible experience trying to book a flight with JetBlue. Their booking system is completely unreliable. I found a fare I was ready to purchase, but within minutes the price increased—twice! I refreshed the page, and the price jumped again. It felt like a scam.

I even called customer service for help, and they just said prices are "dynamic" and nothing can be done. No assistance, no courtesy, just a vague response. It’s extremely frustrating and unprofessional. Other airlines don’t do this to this extent.

If JetBlue wants to be taken seriously, they need to fix their system and be more transparent. I ended up booking with a different airline that actually honors their listed prices. Not worth the stress.

Had the worst experience with JetBlue. The staff at the gate were so rude and unhelpful. The staff on the flight were rude and snarky about passengers (I could hear as I was sat at the back of the plane).
My luggage was not put onto the connecting flight at New York to London Heathrow, so I asked the cabin crew what to do when I get to Heathrow. They told me to figure it out myself and considering this was my first long haul flight and connecting trip from Nashville, I was panicking about my left luggage as they were so unhelpful.
When I got to Heathrow and filed a baggage claim form, they told me to call JetBlue as they will help with getting my luggage back and compensation. The staff on the phone were so rude and said no compensation would be given, even though on their website it states they do give compensation. They closed my claim case without telling me why and just told me I’d get my luggage back, no courier tracking and no indication on when I would get my luggage back. I would never fly with JetBlue again.

Flight cancelled very poor replacement options cannot check in now useless phone center so forced to get up at 4 to get to airport unsure of ability to get through to final destination

We flew from Belize to the US a few weeks ago. As permanent residents we're exempt from some form of the tourism taxes ($224 dollars worth for our two flights). All other airlines easily refund these after the flight. JetBlue was the first airline that told us they had no procedure in place to do so and they had to be refunded by the government at the airport after the flight.

We followed their steps and - after a lot of hassle - the government did refund one of the two taxes charged, but said the other must be refunded by the airline. After hours on hold and talking to the highest level management at JetBlue that you can speak to on the phone, I was told again that JetBlue has no procedure in place to handle this. This sounds like JetBlue problem that needs to be addressed internally, and something where a manager with any common sense would be able to see that it's owed and find a solution. In the end they were only willing to over $20 vouchers that expire in 6 months and lock us in to using them on JetBlue which we don't even want to use anymore... And that was after hours of pushing...

This is a clear scam. The taxes aren't owed for residents and shouldn't be charged from the start. Other airlines let you call in and book and they can waive those taxes. JetBlue insists on billing them anyway, promises they'll be refunded by the government and then the government says it has to be refunded from the airline, which is what every other airline is already set up to do. JetBlue is happy to steal this amount from every permanent resident flying out of Belize and has no desire to correct their lack of procedure for this. We will be pursuing this legally for theft.

If you're a permanent resident of Belize, don't fly JetBlue unless you're ok with paying $112 extra in taxes per ticket that you don't owe or are willing to spend hours fighting to get only a portion of that refunded.

Update: Filed a formal complaint against them with the DOT, a few days later I magically had a refund. I think that says everything that needs to be said.

JetBlue gave me the worst travel experience I’ve ever had. I had a flight scheduled for 9 PM, and by 4 AM I still hadn’t flown. They said there was “no crew,” but gave us no hotel, no food, and no clear information. This is a total lack of respect and professionalism. I paid for a service and was treated like I didn’t matter. I will never fly with JetBlue again and I’ll make sure others know to avoid them. They do not take responsibility, and it’s disgraceful.

I’ve never flown JetBlue, and I never planned to. The only reason I booked JetBlue this time around, was because my daughter was part of a group flight that required all the kids to be on the same flight. Otherwise, I’ve always intuitively avoided JetBlue, and it turns out I was right!

This week, JetBlue abruptly canceled Flight 302 (FLL to JFK) at 1 AM for a 6 AM departure. This wasn’t a typical flight. It was a carefully planned group flight for about 70 preteens and teenagers heading to summer camp, requiring months of coordination, chaperones, and pre-arranged transportation from the airport to camp.

There was no weather or airport issue. Other flights were leaving on time. A few of us, including my daughter and her friends, were lucky enough to find seats on a different airline just an hour later. But most of the other kids were not as lucky. They struggled through the night and even into the next day, arriving at camp at unearthly hours.

Families had to spend 5–10 times the original ticket price for last-minute flights, arrange private transportation from the airport to camp, and coordinate separate chaperones because everyone was now split across different flights due to limited availability. It was chaotic, stressful, and financially draining for all involved.

To make matters worse, it was impossible to get through to anyone at JetBlue for many hours, leaving families completely on their own to figure out how to get dozens of children to camp safely and on time.

And in case anyone thinks this was a cheap flight; this was a $240 one-way ticket from Florida to New York before luggage fees. When customers pay that kind of money, the very least they deserve is basic, decent service, timely communication, and accountability.

JetBlue clearly knew this was a group booking but showed zero care for the hardship they caused these children and families. Many of us believe there was discrimination involved, as the entire group was Jewish.

What’s worse:
• JetBlue offered no sincere apology, no meaningful rebooking options, no vouchers, and no real support.
• Those who canceled for a “full refund” have not received confirmations or refunds, days later. I personally never received an email acknowledging my refund request.

⸻

Just last week, my son flew United Airlines and there was a small miscommunication. United followed protocol but still proactively issued a courtesy voucher, even though they had no obligation to do so. That is customer service. That is an airline I will continue to use.

JetBlue, on the other hand, failed at even the basics:
• No apology
• No rebooking effort
• No customer support
• No care for the chaos they caused

I will never book JetBlue again and will actively discourage others from doing so.

Moved me from 1A to 6B. No explanation. I actually didn't really care about being moved. It was the fact that I paid for the upgrade and then it wasn't refunded. The flight attendant told me twice that a refund had been issued and emailed to me (after confirming my email address). I never received the email and asked about it again when I got off the plane.

And no luck getting any assistance from the website or customer support.

Fortunately, I have screenshots of my flight (before and after) from the site. I never received an email, voucher, refund, etc... even though they adjusted the prices on the site.

Horrible customer service and we were given the wrong information every step of the way. We were told that we could go on standby and went to the airport 10 hours earlier. We got to the airport and said we couldn’t go on standby after we were already through security. Through multiple phone calls several rude people at the counters, we were told it was OK that we were given the wrong information. Stay away from this airline. I really wish I could give them zero stars. They don’t deserve a one star.

Honestly, the in-flight experience was top-notch. Free wifi, great and clean planes, really excellent food. But the customer service when something goes wrong is REALLY bad.

My flight was delayed 24 hours due to JetBlue's operational failures - waiting for their own employees to board, then a mechanical issue was discovered only after sitting on the runway for an hour. So we waited another hour for the fix. JetBlue then refused to hold the connecting flight for just 10 minutes, stranding me and 5 other passengers overnight in JFK with no hotel availability anywhere nearby and most of the food spots in the airport already closed.

The real problem was what happened next. Multiple customer service reps gave me wrong information about rebooking, hotels, and reimbursement. Since they held onto my luggage, I bought underwear, a toothbrush, and meals (they gave me one $12 voucher for 24 hours). When I submitted receipts for ~$476 in basic necessities (I was in JFK, and had finally gotten a day-time hourly hotel booking), they approved less than half of the cost. They've been stonewalling me now since the 9th of June despite repeated follow-up emails and phonecalls asking for an update.

But the worst part? On the most recent call, a customer service rep told me that they had made a final decision on the 10th... they just never emailed me. She then proceeded to lie that she had asked her manager about my case, and when I asked to speak to said manager, then the other employee tried to cover it up as a "mistake," saying "oh, they must have meant that I've been here longer than them." Absolutely ridiculous lie.

The flights themselves are great, but if anything goes wrong, you're on your own. I travel a lot and other airlines like American and Aer Lingus handled similar situations much better. JetBlue seems to prioritize penny-pinching over basic customer service when they mess up.

Always delayed. Never leaves or commands on time. For a one-screen airline now no better than Spirit

I am never flying JetBlue again. They have really screwed me over twice along with the fact their flights are almost always late. They have some of the cheapest and most convenient flights from Boston but I will be flying American or Delta from now on. This is what happened. Twice I had a flight that they rescheduled to a time that interfered with work. However they didn't move the flight by 3 hours or more so I couldn't change it without paying the difference. The first time I was not that upset. My flight was a red-eye that got into Boston on Monday around 6:30am which gave me time to get to work at 8:00. They then moved it to arrive a little after 8 so I wouldn't make work. There was a flight Sunday afternoon that actually was better for me but I didn't book it because it was $100-200 more. I was hoping they could just rebook me but they wouldn't without me paying the fee. I reluctantly paid the fee. I wasn't happy about it but they did original switch me to a new flight with the most similar flight to my original itinerary and it was a better flight than my original one that I ended up rebooking for fee.

However this happened to me again but this time it was so much worse. I was hoping to fly to Florida the last weekend of November right after Thanksgiving on the condition I could find a cheap flight. I was shocked I found a super cheap flight from Boston to Orlando at 7:30pm on Friday with Jetblue and booked my trip. Then I was notified that my flight got moved to 5:45pm. I work until 5 so I would not make this flight but again it wasn't in the 3 hours time difference so I couldn't change it without a fee. However I became very angry when I saw there was a 7pm flight from Boston to Orlando which was almost the same as my original itinerary but to change it, it was going to be over $400 for literally almost the same itinerary that I initially booked. I was absolutely not paying this. Again I would be paying $400 for practically the same flight I initially booked. I tried to call customer service and was on hold 15 minutes and the first time someone accidentally hung up on me. I then tried to do the chat but it wasn't even a jetblue agent just a generic chatbot who then said they would connect me to an agent but I had to put down a $5 deposit (super sketchy). FYI Delta has an excellent chat service and helped me change a very complicated travel situation and I didn't have to give them any credit card info. I finally got a hold of someone and there is nothing I can do except pay over $400 or miss work. I guess I am missing work and never flying with Jetblue again.

I messaged JetBlue via X over a month before the flight requesting a vegan meal. I was told adamantly that there were vegan options for me on board and I could not order a vegan meal.
Dinner came with a side with parmesan on it which is neither vegan or vegetarian.
Then there was nothing at all for breakfast for me. It was a banana bread with egg and milk in it.
This was also not what was on the menu. JetBlue customer services via X are still adamant that there are vegan options despite me quoting the name of the flight attendant I had a long conversation with about it.
What do people do with allergies? JetBlue don't seem to care about allergies or dietary requirements. Unless you are religious of course then you can request a meal.
A joke.
I have made a complaint.

Everyone that could go wrong went wrong with this airline.
So amateurish and refuse to reply to emails or call request
Customer care is non existent
Avoid them at all costs

I had a terrible experience on JetBlue flight 337 from JFK to Santiago on May 26, 2025. I purchased my ticket through Expedia and selected the Blue fare, which includes free seat selection. I had chosen seat 10A in advance due to my anxiety condition, as I cannot travel in middle seats.

At the airport, I was told I had no assigned seat and was placed in 26B — a middle seat at the very back of the plane — despite showing proof of my original seat selection. I informed the staff of my medical condition, but they treated me with indifference and no empathy.

I submitted a formal complaint with evidence and a statement from Expedia confirming I was right. JetBlue closed the case, saying they had no record, and offered only a $50 credit — which doesn’t reflect the emotional and physical stress they caused.

This is unacceptable. I trusted JetBlue and was deeply let down. I do not feel respected or valued as a customer.

Dishonest and disreputable airline with shady booking practices of allowing you to book a flight, choose allocated seats - and have them confirmed for over 2 months ….. and then on the day of check-in take them off you with corporate weasel language that ‘they aren’t confirmed’ until check-in … so they can try and money-grub seat upgrades off you.

Sales misrepresentation.

I would not have chosen this crummy airline with full honest upfront knowledge of this.

I do notrecommend this airline, as they make you Jet Blue 🤬