My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... See more
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Review summary
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Based on these reviews
Love the service. Forwarding is technically challenging for most couriers and requires trust. I think Jetkrate is a trustworthy company and enabled me to expand my business. Efficient, fast and transp... See more
Company replied
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for... See more
Company replied
Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... See more
Company replied
Company details
Written by the company
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Contact info
76E Stoddard Road, Mount Roskill, 1041, Auckland, New Zealand
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.5
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great forwarding service
I was a bit nervous after reading the negative reviews but everything came in a timely manner and good condition! Consolidated and forwarded a package to Canada from Australia. Customer service was responsive as well
April 16, 2026
Unprompted review
I do not undertsand the good feedback.
I do not undertsand the good feedback.
Package was shipped end of February and still not recieved, after writing to the customer support, I did not get any reply.
April 8, 2026
Unprompted review
Reply from Jetkrate
Hi there,
We’re sorry to see this review, but unfortunately we’re unable to locate your account or any prior correspondence based on the information provided.
We’ve reached out via Trustpilot requesting a few more details so we can properly investigate and assist. If you could please share your shipment number or the email used on your account, we’ll look into this right away.
If you’ve previously tried contacting us via email, it’s possible it may have landed in spam. The most reliable way to reach us is via our contact form here: jetkrate.com/contact, which goes directly into our support system.
We’re more than happy to help once we have a bit more information.
Reply from Jetkrate
Hi Cody,
Thanks so much for the 5-star review!
Great to hear you found the service efficient, fast, and easy – that’s exactly what we aim for.
Appreciate the support and we look forward to helping you again soon.
I’ve used Jetkrate a few times now and…
I’ve used Jetkrate a few times now and have found them great each time; they do exactly what they say they will and have fantastic customer service
March 18, 2026
Reply from Jetkrate
Hi Brittany,
Thanks so much for the 5-star review!
We’re really glad to hear you’ve used Jetkrate multiple times and had a great experience each time. Delivering exactly what we promise and backing it up with strong customer service is what we aim for.
We really appreciate your continued support and look forward to helping you again soon.
jetkrate experience from the US
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for a product that was sold out in the US. i want to give her a huge shout out & acknowledgment on what a honestly sweet and thoughtful patient person she is. she made the whole experience truly memorable and special for me given that i’ve never ordered internationally before. to jetkrate, hannah s, i like her a lot. please give her employee of the month and a round of applause for her service.
February 8, 2026
Unprompted review
Reply from Jetkrate
Hi Maddie,
Thank you so much for the wonderful 5-star review!
We completely understand that ordering internationally for the first time can feel stressful, so we’re really glad Hannah was able to help guide you through it and make the experience a positive one. She’ll be thrilled to read your kind words – we’ll definitely pass the message on to her!
It means a lot that you trusted Jetkrate to help you get something that was sold out in the US, and we’re happy everything worked out in the end.
Thanks again for the lovely feedback and for choosing Jetkrate.
Great service
Great service, always quick on responses for queries. I will always use their service for ANZ & UK 👍
March 4, 2026
Unprompted review
Reply from Jetkrate
Hi Ito,
Thank you so much for the 5-star review!
We’re really glad to hear you’ve had a great experience and that our team has been quick to respond to your queries. It means a lot to hear you’ll continue using Jetkrate for ANZ and UK shipments.
Thanks again for your support – we look forward to helping you again soon 👍
Got the package all ok
Got the package all ok. Was a little delay of week bc adapting to dhl service apparently.
February 18, 2026
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear your package arrived safely in the end. We appreciate your patience with the short delay while we were adapting to the DHL eCommerce service.
Thanks again for choosing Jetkrate – we look forward to helping you again in the future.
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re really glad you found the service quick and easy to use. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we look forward to helping you again soon.
the best for AU UK
February 16, 2026
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
We love hearing that we’re the best for AU and UK forwarding 😊 That’s exactly what we’re working hard to deliver.
Really appreciate the support and look forward to helping you again soon.
Reply from Jetkrate
Hi Diane,
Thanks so much for the 5-star review!
We’re really glad you found the service super efficient and that you loved the experience. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we’d be happy to help you anytime.
Initially there was an issue with my…
Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails were going to spam. At this point I kind of gave up, but a customer rep, Hannah S., came in clutch because they also checked their spam folder. She literally saved the day, corrected the mistake and got my package back on track. Jetkrate owes her a debt of gratitude, because I went from never wanting to deal with JetKrate again to only shipping with Jetkrate from now on. Thank you Hannah S.! And thank you Jetkrate!
February 9, 2026
Unprompted review
Reply from Jetkrate
Hi Otto,
Thank you so much for the amazing 5-star review and for sharing the full story.
We’re really glad everything was able to get sorted in the end, and huge thanks for the shout-out to Hannah S. – she’ll absolutely appreciate hearing this. Catching the issue, fixing the measurements, and getting things back on track is exactly the level of care we aim to provide, even when things don’t go perfectly at first.
We’re also glad you stuck with us, and it means a lot to hear you’re now happy to keep shipping with Jetkrate. Thanks again for the trust and support – we’ll be here whenever you need us next.
Jetkrate is GGGreat
Jetkrate offers easy account setup, clear communication, efficient consolidation, and fast dispatch. The goods arrived promptly and in excellent condition.
November 28, 2025
Unprompted review
Reply from Jetkrate
Hi Steve,
Thanks so much for the GGGreat 5-star review!
We’re really glad to hear you found the account setup easy, the communication clear, and the consolidation and dispatch efficient. It’s great to know everything arrived quickly and in excellent condition.
Thanks again for choosing Jetkrate – we really appreciate the support and look forward to helping you again in the future.
Fantastic service from Jetkrate!
Fantastic service from Jetkrate, Hannah was especially incredible! She patiently handled multiple emails, took the initiative to optimise a repack that others said wasn’t possible to save me on shipping costs and genuinely went above and beyond to help. Great communication and customer care from start to finish.
January 20, 2026
Unprompted review
Reply from Jetkrate
Hi Sarah,
Thank you so much for the wonderful 5-star review!
We’re really pleased to hear you had such a great experience, and we’ll be sure to pass your kind words on to Hannah – she’ll be thrilled to hear this. Going the extra mile and finding smart ways to save on shipping is exactly what we aim to do.
Thanks again for choosing Jetkrate and for taking the time to share your experience. We’d be more than happy to help you again anytime.
Fast service
The departure of the package is fast and the service is excellent
If you can help with repacking big packages so that it can be shipped via post while DHL is very expensive.
But you done a very good job and I thank you for it
December 22, 2025
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear you found the service fast and the experience positive. We also appreciate the feedback around repacking – we do repack where possible to reduce size and cost, and selecting Combine & Repack (for saving) is the best way to make sure that happens before shipping.
Thanks again for your support and kind words – we really appreciate it.
Jetkrate took care of my items with…
Jetkrate took care of my items with great care. I was very impressed with the service and would highly recommend them.
December 18, 2025
Reply from Jetkrate
Hi Darrell,
Thanks so much for the 5-star review!
We’re really glad to hear your items were handled with great care and that you were impressed with the service. We truly appreciate the recommendation and look forward to helping you again in the future.
I really enjoy working with Jetkrate
I really enjoy working with Jetkrate. Their service is very reliable and efficient, and shipments are handled promptly.
What I especially appreciate is their customer support — the team always responds quickly and helps resolve any issues that may come up along the way. Overall, a very smooth and dependable experience. I’m happy to continue working with them and would definitely recommend their service.
October 1, 2025
Unprompted review
Reply from Jetkrate
Hi Dmitrii,
Thank you so much for the 5-star review and the kind words.
We’re really pleased to hear you’ve found the service reliable and efficient, and that our support team has been able to help quickly whenever needed. Providing a smooth, dependable experience is exactly what we aim for.
We really appreciate the recommendation and look forward to continuing to support you with future shipments.
The worse experience ever I was charged…
The worse experience ever I was charged $92aud for 3 dresses to ship to the US via Australian post light weighted dresses so I ordered the same dresses again with an extra one total of 4 dresses the second time now they charging me $190 aud this is ridiculous the changes of prices over 4 months it’s not even worth you only have fedex as an option . I will never do business with you guys it’s a ripped off
December 18, 2025
Unprompted review
Reply from Jetkrate
Hi Bea,
To clarify for anyone reading this review:
Australia Post no longer offers DDU (duties unpaid) services to the United States due to recent US import rule changes affecting shipments under USD 800. This decision was made by Australia Post, not Jetkrate.
Jetkrate only provides DDU shipping. We do not offer DDP services, and as a result, Australia Post is no longer available as a shipping option to the US. This has been explained to you previously.
Because of this, FedEx is currently the only compliant courier option for shipping to the US via Jetkrate, which is why the price differs from shipments made months earlier under an entirely different regulatory environment.
Pricing changes are driven by:
Courier availability
US import regulations
Duties handling requirements
None of which are controlled by Jetkrate.
You are always shown all available courier options and prices upfront before choosing to ship. There are no hidden charges, and you are free not to proceed if the pricing does not suit you.
We understand frustration around increased shipping costs, but these are the result of regulatory changes, not a “rip off”.
Great and positive experience 🖤
Such a great and positive experience 🖤
The shop I ordered from didn’t ship to my country, so I had to look up for alternatives and found Jetkrate. I was skeptical at first but everything was perfect!!
I’m very grateful for the support I got when I made a mistake with my order address. They replied very quickly and helped me fix everything. (Thank you, Hannah!) Such lovely service and shipping to Finland was super fast <3 I strongly recommend
December 15, 2025
Unprompted review
Reply from Jetkrate
Hi Mina,
Thank you so much for the lovely 5-star review 🖤
We’re really glad Jetkrate could help when the store didn’t ship to your country, and even happier to hear everything worked out smoothly in the end. Mistakes happen, so it’s great to know Hannah was able to jump in quickly and get things sorted for you.
Super pleased your parcel made it to Finland quickly as well. We really appreciate the recommendation and would love to help you again anytime 😊
Fast communication
Fast communication, excellent customer service, regular postal shipping not available so this was my only hope.
November 19, 2025
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
Glad to hear our communication was fast and that our team could help with a solution when regular postal shipping was not an option. Really appreciate you putting your trust in Jetkrate.
If you ever need anything else, we’re here to help 🙂
The receiving and updating of parcels…
The receiving and updating of parcels received was one of the fastest experienced.Customer service replies excellent with timely response.
November 18, 2025
Reply from Jetkrate
Hi Dan,
Thanks so much for the 5-star review!
Really happy to hear that our parcel receiving and updates have been some of the fastest you’ve experienced, and that the team’s replies have been timely and helpful.
We really appreciate you choosing Jetkrate and look forward to helping you again soon 🙂
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