I was very unhappy with my purchase and wanted to return it but found it very difficult to use the link provided. The website would not recognize my order number and zip code. So, it seems I am stuck... See more
Company replied
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See what reviewers are saying
Katy is the Very Best! I am overly Excited, Happy and Super Satisfied with how She Helped Me with My at first confusing situation that ended up being heartbreaking because the Beautiful items I purch... See more
The product I purchased was smaller than I expected. The box it came was completely broken up. And the screw back was bent before I ever took them off the broken box it came in. I am completely u... See more
Company replied
These people are great!! I’m a repeat customer who will continue using them. First order no issues second order one of the items were out of stock after purchase so they threw in a similar item free o... See more
Company details
About Jewelry Outlet
Written by the company
Jewelry Outlet™ is a premier online jewelry retailer specializing in authentic diamond jewelry at discounted prices.
INSURED SHIPPING
Since we only sell real jewelry, all of our shipments are fully insured to protect our customers against any packages lost during transit.
HASSLE-FREE RETURNS
☑ No Restocking Fees
☑ No Return Shipping Fees
☑ No BS
Return any item within 30 days of your order date for a full refund. No reason needed!
AUTHENTICITY
Jeweler Code: A02443
Every piece of our jewelry comes with a Certificate of Authenticity which can be verified on VerifiedJewelry.com and is honored by Jewelers Mutual Insurance.
Contact info
2451 W Grapevine Mills Cir. #592, 76051, Grapevine, United States
- (844) 568-8538
- jewels.me/support
- jewelry-outlet.com
2.9
Average
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I was very unhappy with my purchase and…
I was very unhappy with my purchase and wanted to return it but found it very difficult to use the link provided. The website would not recognize my order number and zip code. So, it seems I am stuck with this merchandise despite your advertising no hassle returns.
August 11, 2022
Reply from Jewelry Outlet
Hi Kerry,
Don't worry, I see that you are making a very simple mistake.
Our Returns Portal does NOT ask for a Zipcode, so you are likely entering your Zipcode in the Email field by mistake. That is the reason why our system is not recognizing your order.
We give everyone 30 days to return any item for a full refund, no reason required! You still have till September 2, 2022 to return your order to us. Please follow these very simple steps:
Step 1: Simply visit this link: https://returns.jewelry-outlet.com/ or the shortlink jewels.me/returns (either link will take you to our Returns Portal).
Step 2: Enter your Order # in the Order Number field and your Email Address (the one you entered at the time you placed this order) in the Email field.
Step 3: Click the Find Your Order button and it will start the return process and request your free return shipping label.
If you might have any further questions or need further assistance in using our returns portal then please feel free to reach out to us: https://jewelry-outlet.com/pages/support
Great Company
July 17, 2022
Unprompted review
My ring is everything I love it Thankyou
May 30, 2022
Never heard of Jewelry Outlet but I’m…
Never heard of Jewelry Outlet but I’m so excited to have come across them. I ordered my husband and daughter a pair of studs. I shopped with confidence as on their site says the jewelry is real. What I was most afraid of was if the jewelry would come in a box as I have ordered jewelry from other places only to receive in a bag. How satisfied I when I received them and the jewelry was just as pictured. Beautiful!!! I will not hesitate to shop here again.
May 25, 2022
The earrings I purchased but better…
The earrings I purchased were better than I thought they would be they are absolutely beautiful
May 25, 2022
My wife loved the heart shaped…
My wife loved the heart shaped hoops.This is my second buy and still satisfied
May 23, 2022
Product is as advertised
Product is as advertised! Seamless checkout and fast delivery! Can't beat it. Would definitely recommend product as well
May 6, 2022
I ordered a pair of earrings for my…
I ordered a pair of earrings for my husband for his birthday. But unfortunately they got lost in mail. Jewelry outlet was able to get me a new pair of earrings for my husband on his birthday on time. Lets just say my husband loves his earrings they are fabulous. Thanks jewelry outlets
May 5, 2022
I wish there were more sizing options
April 27, 2022
Reply from Jewelry Outlet
Hi Brooke,
Thank you so much for your valuable feedback!
Most diamond rings in the United States are originally manufactured in either a women's size 7 or a men's size 10 since these are the most common sizes. But, since we only sell real gold and silver diamond rings, almost any of our rings can be 'resized' to almost any size by any reputable jeweler in your local area.
As you can see in the Frequently Asked Questions section of our website, we also used to offer ring resizing services but we stopped offering this service last year since most of our customers were ordering the wrong sizes any way, and the constant back-and-forth shipping costs to finally get the perfect fit was causing us to raise our prices. So, instead of raising our prices, we actually lowered our diamond ring prices and we now encourage our customers to get their rings resized locally (if needed) after it is delivered to you since your local jeweler will be able to check the exact size of your finger first, and then resize the ring accordingly to make it a perfect and comfortable fit. This unfortunately cannot be effectively accomplished online.
Thank you so much for being our repeat customer, Brooke!
Warm regards,
Customer Success Team
Jewelry Outlet
Great place to buy real jewelry
Great place to buy real jewelry. The prices are very reasonable and the shipping is insured. Ticked all my boxes! Special thanks to Katy for answering all my questions.
April 25, 2022
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