Jewlr Reviews 

6,583
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 845 reviews, reviewers had a great experience with this company. Customers frequently mention how easy it is to navigate the online store and design custom jewelry. People love the stunning final results, noting that the craftsmanship exceeds expectations and matches online previews. Shoppers also appreciate the quick shipping times, especially considering many items are custom made. Some reviewers were not happy with the durability, explaining that stones fell out or clasps broke shortly after arrival. Consumers also noted that certain items were smaller or thinner than anticipated. A few buyers experienced delivery delays or issues with sizing that affected their satisfaction.

What people talk about most

Product

Consumers express great satisfaction with the product, frequently highlighting the excellent quality and... See more

Quality

Customers had positive experiences with quality, often highlighting exceptional workmanship, beautiful... See more

Order

Users describe positive interactions with order, highlighting a simple online process and timely delivery of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the site is user... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased and my wife likes her birthstone ring. Instead of surprising her, I went over in detail as to what she wanted. Good thing, we upgraded to gold and got a few extras she wanted. Being detai... See more

Rated 5 out of 5 stars

I love the pieces I have received and keep buying more. I have bought 5 others of these in yellow gold and I wear them almost daily as they are in memoriam of my previous pets. My only criticism is th... See more

Rated 5 out of 5 stars

Love that this is a Canadian company offering good quality Jewlery, at reasonable prices. I bought matching friendship rings, which arrived super quick and made the occasion extra special! Thank you s... See more

Rated 5 out of 5 stars

Website is easy to navigate. The quality of the materials seems very high grade. The pricing is great. Making and shipping out the product didnt take too long. Will definitely be making more purchases... See more


Company details

  1. Jewelry Store
  2. also in
  3. Clothing Store

Written by the company

Jewlr is a leading online retailer of personalized jewelry. With Jewlr, you choose the style, metal, engravings and stones to create that unique piece of jewelry. Every Jewlr item is made to order in North America and shipped directly to the customers in the USA, Canada, United Kingdom and Australia. Nothing says it like personalized jewelry, and there is no place better than Jewlr to personalize your unique gift.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(6,583)

839 reviews in the last 12 months

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Rated 4 out of 5 stars

Legit

It showed up pretty quick the box it came in was nice just wish i could see the thickness of the chain before i bought it. Tis pretty thin but oh well still looks good

July 6, 2026
Rated 5 out of 5 stars

Mahalo

Aloha
Representative Sophia J assisted me with my order and I was so impressed with her high quality of customer service skills . She was so kind and courteous, completing my complaint would swiftnes.
I look forward to purchasing more beautiful pieces from Jewrl and if I have any issues contacting representative Sophia.
Mahalo nui loa

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I love the pieces I have received and…

I love the pieces I have received and keep buying more. I have bought 5 others of these in yellow gold and I wear them almost daily as they are in memoriam of my previous pets. My only criticism is that the engraved letters on 2 of them are fading some. The stones have all stayed in their settings. Thank you!

June 25, 2026
Rated 1 out of 5 stars

Broken Bracelet not Refunded

I ordered a bracelet for “something blue” for my best friend’s wedding. I gifted it to her, we put it on her wrist, and within 30 minutes the bracelet had fallen off. Must have been a faulty clasp on the bracelet. I emailed Jewlr requesting I get sent another bracelet, and they said “stolen or lost” jewelry can’t be refunded like that. But clearly there was an issue with the bracelet I initially received. I am very disappointed. $180 down the drain and a broken/lost bracelet on my friend’s wedding day :/

June 21, 2026
Unprompted review
Jewlr logo

Reply from Jewlr

Hi Kristen,

We're sorry to hear about your experience, especially on such an important occasion. Because the bracelet was lost, we were unable to inspect it to determine whether a manufacturing defect caused the issue. While we were unable to offer a warranty replacement without the item, we did provide a goodwill discount toward a replacement. If you'd like to discuss this further, please contact our Customer Experience Team at support@jewlr.com.

Rated 2 out of 5 stars

A light blue stone (aquamarine) was…

A light blue stone (aquamarine) was substituted for a green stone (emerald). 😢

July 1, 2026
Jewlr logo

Reply from Jewlr

Thank you for your feedback, Lorelee. We're sorry to hear that you're disappointed with your ring.

We'd like the opportunity to investigate this for you. Please email our Customer Experience Team at support@jewlr.com with your order number, along with clear photos of the ring and the stones. Once we receive them, we'll review everything and work with you toward a resolution.

Kind regards,

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