Jewlr Reviews 

6,583
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 845 reviews, reviewers had a great experience with this company. Customers frequently mention how easy it is to navigate the online store and design custom jewelry. People love the stunning final results, noting that the craftsmanship exceeds expectations and matches online previews. Shoppers also appreciate the quick shipping times, especially considering many items are custom made. Some reviewers were not happy with the durability, explaining that stones fell out or clasps broke shortly after arrival. Consumers also noted that certain items were smaller or thinner than anticipated. A few buyers experienced delivery delays or issues with sizing that affected their satisfaction.

What people talk about most

Product

Consumers express great satisfaction with the product, frequently highlighting the excellent quality and... See more

Quality

Customers had positive experiences with quality, often highlighting exceptional workmanship, beautiful... See more

Order

Users describe positive interactions with order, highlighting a simple online process and timely delivery of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the site is user... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased and my wife likes her birthstone ring. Instead of surprising her, I went over in detail as to what she wanted. Good thing, we upgraded to gold and got a few extras she wanted. Being detai... See more

Rated 5 out of 5 stars

I love the pieces I have received and keep buying more. I have bought 5 others of these in yellow gold and I wear them almost daily as they are in memoriam of my previous pets. My only criticism is th... See more

Rated 5 out of 5 stars

Love that this is a Canadian company offering good quality Jewlery, at reasonable prices. I bought matching friendship rings, which arrived super quick and made the occasion extra special! Thank you s... See more

Rated 5 out of 5 stars

Website is easy to navigate. The quality of the materials seems very high grade. The pricing is great. Making and shipping out the product didnt take too long. Will definitely be making more purchases... See more


Company details

  1. Jewelry Store
  2. also in
  3. Clothing Store

Written by the company

Jewlr is a leading online retailer of personalized jewelry. With Jewlr, you choose the style, metal, engravings and stones to create that unique piece of jewelry. Every Jewlr item is made to order in North America and shipped directly to the customers in the USA, Canada, United Kingdom and Australia. Nothing says it like personalized jewelry, and there is no place better than Jewlr to personalize your unique gift.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(6,583)

839 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a three name sterling…

I purchased a three name sterling silver necklace for my daughter. This item came very quickly, looks great, spelled right and a nice presentation box. I can honestly recommend Jewlr from my experience.

June 12, 2026
Rated 1 out of 5 stars

I’ve had my ring for less than a week

I’ve had my ring for less than a week, and a stone has fallen out, and I’ve already noticed the ring bending. I’m so disappointed, as this is something I saved for, and it’s not a quality that is worth paying $1 for.

I reached out to customer service, and I haven’t had anyone get back with me.

June 12, 2026
Jewlr logo

Reply from Jewlr

Hi Shelby,

Thank you for your feedback. We are very sorry to hear about your experience and understand how disappointing this must be.

We would like the opportunity to review this matter further and assist you. Please contact our Customer Experience team at support@jewlr.com with your order details, and we will be happy to investigate the missing stone, the condition of the ring, and the status of your previous inquiry.

Kind regards,

Rated 2 out of 5 stars

The quality of the alexandrite in the…

The quality of the alexandrite in the ring is terrible. The stone should be a purple of dark green but looks light pink. Very disappointed in quality

June 3, 2026
Jewlr logo

Reply from Jewlr

Hi Jennifer,

Thank you for your feedback. We're sorry to hear that you are disappointed with your alexandrite stone.

Please reach out to our Customer Service team directly with your order information, and we'd be happy to review your concerns and see how we can assist.

Rated 5 out of 5 stars

Just talked to Rose on a resizing…

Just talked to Rose on a resizing request. She was most helpful and courteous. She helped me understand better and took care of my need. Thank you for having a wonderful person to assist your customers.

5 Stars to Rose!!!

By the way, the ring is beautiful.

June 11, 2026
Rated 5 out of 5 stars

Returning customer

I have already bought silver jewellry from you 4 years ago and was very happy and satisfied with the quality and look of the pieces!
Highly recommend!

June 11, 2026
Rated 5 out of 5 stars

Stunning!

Very easy to order. Quality of my rings are excellent. Love that I am able to create my own personalized jewelry. Stunning and beautiful!

June 10, 2026

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