JFM Block & Estate Management  Reviews 

Getting all freeholders/leaseholders to pay service charges can often be a near impossible task and this leaves a shortfall every year with which to run a development. When Lauren took over in Credit Control at JFM, she faced an uphill task to get a considerable percentage of owners to pay their service charges before the end of the service charge year. Within a year she has got the number of people not paying by half way through the service charge year down to 5%! And she is determined to get it down further. She is hard-working, highly professional, knowledgeable and cares deeply about her work. All that with limited resources, ever-changing staff, client numbers and inappropriate systems. Barely short of a miracle. JFM is lucky to have her and now needs to increase her resources etc so she can finish working earlier in the day more often than she currently does.

We are electrical contractors that work with JFM. The Purchase Ledger Manager Shahnaz helped me out greatly and I cannot express my thanks to her enough.

We have been working with JFM for just over six months now and Daniel has made such a difference to the way our building is managed. He is thorough, responsive and extremely professional.

It is a thankless task and so many people moan about service charge levels, but what they don't realise is that many buildings have not had investment for many years and that's what causes service charges to escalate. What JFM do is work with us as a board to review what needs doing and then we are building a plan to improve the building over time. Thanks everyone at JFM: keep up the excellent work!

Experience of dealing with Lauren in JFM credit control is a pleasure compared to other agents I have dealt with in the past in other companies. She is on top of her work and executes instructions efficiently and diligently.

Avoid! Avoid at any cost! Awful company, absolute disgrace! The only thing they do well and fast – issuing you with a service charge bill, which will be rising continuously. People in our estate selling flats and move because they cannot afford to pay them anymore for the service they do not provide. They NEVER return calls and never answer emails. Unless they see the opportunity to get into your pocket for more money. A complete and utter shambles of a company, unprofessional and arrogant.
DO YOURSELF A FAVOUR, DO NOT EVER USE JFM.

The garage door in my apartment block has been broken for a number of weeks now and we have received no response from JFM Block & Estate Management despite paying them a hefty service charge!

Had an issue which JFM dealt quickly and were very responsive throughout.

JFM took over the running of the lease on my residential block in London a few years ago. The company is responsible for managing car parking spaces at Q Parks as part of that management contract. It has taken me 2 years and countless emails and calls to the company requesting that the car parking space was no longer needed by me. Despite this and repeated reassurances that this would be done the company has simply not facilitated this simple request and continued charging me for a space I did not need. These charges have accumulated over the last 2 years and now run into the many hundreds of pounds, with the company so far refusing to acknowledge their responsibility for overcharging for this. I have had to resort to legal proceedings to begin to resolve this issue which is costing a huge amount of time and expense. The arrogance and ineptitude of the Property manager at the company responsible for this situation, Maris Opa, is utterly unconscionable.

I had a very good response from Ami, and I hope it continues the same way

Been just over a year since I moved to my new place and have had very good engagement with our property manager Ami Patel who is always willing to respond to any queries. MyBlockman tool they use is very good as I can check latest communications online whilst still receiving postal letters.

I have had really excellent service from Ami Patel. She answers any of my queries in a flash and is extremely helpful.

A extremely poor service at Orbis Wharf. Delays and in responding to simple questions. Even making complaints to the so called complaints department is of no use as I am still waiting to see a response. Please heed these warnings.

Great company amazing people working, have worked along side JFM for many years now.
Recommend their services 100%.

My company has worked alongside Jfm for a number of years on a number of properties in around the capital, we have found them very professional and a pleasure to deal with,

Suspicious number of 5 star reviews from people with only 1 review on here.

JFM are useless. They ignore emails, leave ketters up in the communal areas that are from years ago, and charge a fortune. Since managing our building they have shown zero appetite to get rid of the dangerous cladding, or to install heat meters (it took a full year for them to send 2 letters, and when I pointed out how it could be improved I was ignored)

I know facilities management isn't known for attracting the best and brightest but really I don't understand how this building is managed. Turn around time to reply to mails is literally about 2 months.

A good company to work alongside especially Ami Patel, always helpful, thorough and polite.

Excellent company!.

Dealt with a young lady called Ami Patel.

Excellent communicator. Made the whole journey seamless. Will definitely be using and recommending this company again.

A big "Thank You" again to Ami. Keep up the good work.

The block manager Mr.Nathaniel Hoskin has been outstanding in his support of my needs and has been very prompt and responsive when I needed help. Many thanks Nathaniel. I also praise the excellent accountant Kitesh
Jennie Alkawari

Nathaniel has provided excellent service, always to hand to assist when any information required.
Customer focused, professional and friend manner at all times.
Thank you Nathaniel

Great team at JFM, Always ready with quick response to any problems .
Shout out for Nathaniel simply Gets things done .