re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
JFM have been managing the Parr Court Estate for the last 4 months. Without hesitation I can state they are a vast improvement on the last company we used. Our JFM Property Manager is Jake Marshall... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
Company replied
Company details
- Property Management Company
- Business Management Consultant
- Real Estate Agency
- Real Estate Agents
- Real Estate Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i really do not understand when i have…
i really do not understand when i have to give chapter and verse just to speak with the accounts department
On this occassion i spoke with Josh is allegedly a manager ? . This took ten minutes to speak to someone who had not replied to an email i send regarding my account . Honestly they fail at the first point of contact and i have to have trust in them ? If he is a manager the company are doomed
May 6, 2026
Unprompted review
Very good communication with the team…
Very good communication with the team at JFM, especially with Jamesie Adams, Property Manager, who has been very helpful and helped us in a very professional way.
April 25, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you Keith, for your kind feedback. We’re pleased to hear that you’ve had very good communication with the team, especially Jamesie.
We’ll be sure to share your comments with him, and we’re glad he was able to support you in a helpful and professional manner.
Chanttel was absolutely brilliant and…
Chanttel was absolutely brilliant and very helpful and informative, she explained everything to me so I could understand the situation, would definitely recommend her
April 21, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you Claire, for your lovely feedback. We’re delighted to hear that Chantel was so helpful, informative, and clear in explaining everything.
We really appreciate your recommendation and will be sure to pass your kind comments on to her.
Probably the worst property management…
Probably the worst property management company I've worked with due to abysmal communication from start to start, as won't get finished. Mike Charlesworth Dundee Wharf London.
April 20, 2026
Unprompted review
Great customer service from Chantel
Chantel has been an absolute star in helping me get the information I need to sell my property. I really appreciated her proactivity and friendly manner. She was really helpful in guiding me through a complicated process.
April 9, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Emily, for your lovely feedback. We’re delighted to hear that Chantel was able to support you so well through the sale process and help make a complicated matter feel more manageable.
Her proactive approach and friendly manner are greatly valued, and we’ll be sure to pass your kind comments on to her. Thank you again for taking the time to share your experience.
Adrian was very helpful even help me to…
Adrian was very helpful even help me to replace my fire alarm battery that I have needed to change for months. Came early so I could get on with my day. Blessing! 👍🏿
April 2, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your kind feedback. We’re delighted to hear that Adrian was so helpful and that he was able to assist with the fire alarm battery as well.
It’s great to know he arrived early and helped make your day a little easier. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to him.
Adrian is so personable and friendly
Adrian is so personable and friendly - extremely efficient at his work.
March 31, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Matthew, for your kind feedback. We’re pleased to hear that Adrian was personable, friendly, and highly efficient in carrying out his work. We appreciate you taking the time to leave a review and will be sure to pass your comments on to him.
Very Helpful and Professional Inspector
Adrian Carp, Building Safety Inspector, was very kind and explained everything clearly, including what the issue was. I really appreciated his help and would definitely recommend him.
March 26, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you Jinsook, for your kind feedback. We’re pleased to hear that Adrian was helpful, professional, and took the time to explain everything clearly during the inspection.
We appreciate your recommendation and will be sure to pass your comments on to him.
Front Door Inspection
Today I met Adrian who was a friendly and happy person who carried out a front door inspection on behalf of JFM. He was quick and thorough and advised me on work that needed to be carried out in detail. I'm sure if you have the pleasure to meet Adrian you will share my opinion.
March 26, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you Jorge, for your kind and detailed feedback. We’re delighted to hear that Adrian was friendly, thorough, and took the time to clearly explain the work required during the inspection.
We’ll be sure to pass on your comments to him. It’s great to know he made such a positive impression, and we appreciate you taking the time to share your experience.
cannot fault JFM
all of my dealings with staff at JFM have been very positive- they have been super helpful resolving some issues i had with an intended leasehold purchase. Special mention and thanks to Josh , Carlene and Chantel who are fantastic representatives of the company.
March 25, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you Neil, for your kind feedback. We’re delighted to hear that your experience with JFM has been so positive and that the team were able to support you effectively with your leasehold purchase.
We’ll be sure to pass on your special thanks to Josh, Carlene, and Chantelle - they’ll be very pleased to hear your comments. We appreciate you taking the time to share your experience.
Adrian was very polite and pleasant and…
Adrian was very polite and pleasant and gave a good professional inspection
March 20, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Rico, for your feedback. We’re pleased to hear that Adrian was polite, pleasant, and carried out the inspection professionally. We appreciate you taking the time to share your experience.
Very professional and helpful
March 20, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Stephanie, for your feedback. We’re pleased to hear you found the service professional and helpful, and we appreciate you taking the time to leave a review.
Natalia our Estate Coordinator
I want to leave a review for Natalia Heymer-Legg, our Estate Coordinator, because she absolutely deserves the recognition. She keeps me consistently updated without ever needing to be chased, and always follows through on what she says she’ll do. That level of reliability is rare, and appreciated.
Natalia is organised, proactive and completely on the ball. If I send something over, I know it’s being picked up and dealt with. If something needs actioning, it's dealt with.
She’s approachable, professional and genuinely efficient, which makes everything feel smooth and straightforward. It’s such a reassurance knowing she’s across things and keeping everything moving behind the scenes. She is fantastic, a real asset.
March 12, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Milla, for such a thoughtful and generous review. We’re absolutely delighted to hear how highly you regard Natalia and the support she provides as Estate Coordinator.
Her reliability, proactive approach, and professionalism are qualities we value greatly, and it’s wonderful to know that her efforts are making such a positive difference and giving you confidence that matters are being handled smoothly.
We’ll be sure to pass on your very kind comments to Natalia. Thank you again for taking the time to share your feedback.
Chantelle help me with certain…
Chantelle help me with certain documentations to my property.
She is very knowledgeable and experience.
They turn around time was very quick excellent service
March 11, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Mr Wan, for your kind feedback. We’re pleased to hear that Chantelle was able to assist you with the documentation for your property and that you found her knowledgeable and experienced.
It’s also great to know the turnaround time was quick and that you received excellent service. We’ll be sure to pass your comments on to Chantelle.
Adrian was very friendly and thorough…
Adrian was very friendly and thorough with his assessment.
March 11, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re pleased to hear that Adrian was friendly and thorough in carrying out his assessment. We appreciate you taking the time to share your experience.
Adrian was very professional
Adrian was very professional, polite and efficient today.
March 11, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Frances, for your feedback. We’re pleased to hear that Adrian was professional, polite, and efficient during his visit today. We appreciate you taking the time to share your experience.
Reply from JFM Block & Estate Management
Thank you Estienne, for your kind feedback. We’re pleased to hear the service was friendly, professional, and thorough.
We’ll be sure to share your comments with the team it’s always nice to know we got the balance right without overdoing it.
While the company is large and…
While the company is large and information and requests can sometimes fall through the cracks i got a direct line to someone who was of the utmost help in the sale of my property. Some things that would require weeks id have answered within the day and it was a god send.
February 27, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re pleased to hear that, during the sale of your property, you were able to receive prompt and helpful support when it was needed most.
We appreciate your comments and are glad that queries which can sometimes take longer were dealt with quickly and efficiently in your case. Thank you again for taking the time to share your experience.
Fire safety inspection
Adrian came to check the fire safety of our door today and was incredibly polite throughout. He checked everything carefully and was more than happy to answer any questions I had as openly and honestly at possible. As a result I now have the information I need to resolve my issue and feel confident I will be going for the correct solution. Thank you!
February 26, 2026
Unprompted review
Reply from JFM Block & Estate Management
Thank you Christopher, for your thoughtful review. We’re very pleased to hear that Adrian carried out the fire safety inspection professionally and took the time to answer your questions clearly and thoroughly.
It’s great to know the visit helped give you the information and confidence needed to move forward with the correct solution. We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to Adrian.
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re pleased to hear Adrian was friendly and helpful, and we appreciate you taking the time to leave a review.
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